COOL-O-MATIC INC
About us
We meet all your home comfort needs. Our mission is to provide our customers with superior quality products and services at a fair price. We continue to build a team of the most talented people, who believe in complete customer satisfaction, and who are proud of the workmanship that is put into each and every project. We are committed to becoming the most exclusive heating and air conditioning contractor in the area by placing value on our referral based business. We are devoted to being honest with our customers, keeping promises, being accessible, and providing excellence in all that we do!
Business highlights
Emergency services offered
57 years of experience
Services we offer
220 Amp, Ceiling Fans, Computerized Fabrication: Duct Work, Electrical Upgrades, Fuses, GFI Plugs, Heating and Cooling installation and service, Outdoor Lighting, Plugs, Sheet Metal Fabrication Electrical: Generators, UV lights, Welding, air purification, breaker, digital thermostat, duct work, ductless air conditioning, heat pumps, humidifiers, hybrid heat, lighting, tankless water heaters., water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.720 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 5% | ||
| 5% | ||
| 5% | ||
| 0% |
Showing 1-20 of 20 reviews
Audrey P.
Sep 2017
Great! Started w/Joe, who explained everything and why. Showed me my options, made suggestions, was very responsive to questions. Got another estimate just in case, and this guy wasn't even trying... guess he had too much work. Morning of work, were on time, made a racket, which was expected. Everything worked from the start. They carted all the refuse away, and explained what I needed to do.
Andrew K.
Jul 2017
They do a normal good job.
WES M.
May 2015
the driver arrived late, but it was an emergency appt scheduled on same day, so that's fine.
after looking at the A/C, the guy said it needed a new capacitor. he then quoted the price of just the capacitor at $285, and tried to explain that it was the 'best one on the market.' while he did the work, the most expensive one i could find on the internet was $100. being 90+ degrees in my house, i let him finish. i asked him again why it was so expensive, and he said that's the part price for an emergency job. in addition, the labor for 30 min of work was another $150 or so. total bill came out to around $450.
as for the expertise and the quality of work, they were fine. they did the job quickly.
i called to speak to a manager the next day, and he said he would get back to me. he never did, i'm guessing because there's no good reason to charge that much for that part.
i understand that they did the job and that i paid for it, my issue is that i didn't expect to get gouged by a vendor provided by Angie's list. the whole point of this site is to find the reputable contractors, not the ones that overcharge customers during emergency appts. at least have the decency to call me back and try to explain it.
will never use again.
after looking at the A/C, the guy said it needed a new capacitor. he then quoted the price of just the capacitor at $285, and tried to explain that it was the 'best one on the market.' while he did the work, the most expensive one i could find on the internet was $100. being 90+ degrees in my house, i let him finish. i asked him again why it was so expensive, and he said that's the part price for an emergency job. in addition, the labor for 30 min of work was another $150 or so. total bill came out to around $450.
as for the expertise and the quality of work, they were fine. they did the job quickly.
i called to speak to a manager the next day, and he said he would get back to me. he never did, i'm guessing because there's no good reason to charge that much for that part.
i understand that they did the job and that i paid for it, my issue is that i didn't expect to get gouged by a vendor provided by Angie's list. the whole point of this site is to find the reputable contractors, not the ones that overcharge customers during emergency appts. at least have the decency to call me back and try to explain it.
will never use again.
Richard G.
Oct 2014
Coolomatic was very responsive and accommodating. Very professional. They diagnosed the problem with the AC and made recommendations. This is the second time I have used Coolomatic and they have been fair and reliable.
Response from COOL-O-MATIC INC
"I just want to thank (member name removed) for the great review . It was my pleasure to do business with you. Everything went very well with that install. Hopefully every goes well with the final inspection.Sometimes they can be tough.If you have any questions feel free to give me a call. Sincerley, Jon Clark"
Andrew K.
Sep 2014
The service technician arrived on time at 9:00am, he had been here before. Started with servicing the furnace. Spent about 15 minutes performing this work. Maybe it is my perception of what should be done, but normally in the past techs would vacuum out the burner area and clean the coils above the furnace and then tweak the burners, lubricate and check the unit thoroughly. Well there was no vacuuming, just brought down a small bag with tools and testing devices and in short order finished and went back to his truck. Next, he got his tools to check the outdoor fan unit (of course he was on his cell phone at this time and remained so for the time checking the outside unit). He proceeded to the back of the house and I guess checked the pressures of the condensing unit. This took about ten minutes, I would have expected some cleaning and lubrication of the unit but did not see this happen. After this he went back to his truck where he stayed from 9:30 am to 10 am when he came to the front door and presented the bill for $353 dollars. Hmmmm at that rate it would be $700 an hour for actual work performed. To be fair when this company originally installed the units in 2012 they did an excellent job and I rated them an A in all categories, but with this service I really did not feel that I got my monies worth to properly maintain the units.
UPDATE: On 9/22/2014 I received a call from the owner of the company apologizing for the actions of their technician and requesting the opportunity to come back out and re-do the maintenance and make things right. This occurred on 9/24/2014 and the new technician took a more serious and professional approach to performing the maintenance tasks. He even found that the ignitor wire had not even been cleaned and the safety switch tied to the removal of the front panel had been disconnected (he reconnected it). He spent significant time going over and checking the furnace and the air conditioning and reviewed all of his findings and results with me at the end. I was very satisfied with this technician and feel I received quality maintenance on my heating and cooling system. I will change my opinion and will use this company again in the future. The owner does take very seriously the reputation of his business and sincerely wants to make things right with customers.
UPDATE: On 9/22/2014 I received a call from the owner of the company apologizing for the actions of their technician and requesting the opportunity to come back out and re-do the maintenance and make things right. This occurred on 9/24/2014 and the new technician took a more serious and professional approach to performing the maintenance tasks. He even found that the ignitor wire had not even been cleaned and the safety switch tied to the removal of the front panel had been disconnected (he reconnected it). He spent significant time going over and checking the furnace and the air conditioning and reviewed all of his findings and results with me at the end. I was very satisfied with this technician and feel I received quality maintenance on my heating and cooling system. I will change my opinion and will use this company again in the future. The owner does take very seriously the reputation of his business and sincerely wants to make things right with customers.
Response from COOL-O-MATIC INC
"I would like to thank [member name removed] for the great review. I apologize for the 1st maintenance call. That tech no longer works for Coo-o-matic. I am glad the second tech was to your liking ,good help is not easy to come by lately.We have done a lot of work in Crestmont and we will continue to strive in the coming years to do much more. It is nice to know our customers will give us an honest review. We will try our best to make your experience will Cool-o-matic an enjoyable one . Thank you very much, Jon Clark"
Kimberly S.
Jul 2014
unknown
Response from COOL-O-MATIC INC
"Thank you very much for the great review on Angies List! We are glad to see your experience with Cool-o-matic was a positive one.We will always do our best to make sure that you will call Cool-o-matic for your next HVAC project.Fell free to call me any time if you have any questions. Thanks again, Jon Clark"
Jeanette C.
Jul 2014
The sales rep Jon was very nice, punctual and professional. He gave emailed me a quote for a 1 day job at a lesser price than my first quote (though a bit higher than my second) but I had a friend who had used them and was pleased, so I signed the contract. The installers came about an hour late but were very neat and professional. Although Jon said the job would take one day they told me they had to come back for a few hours the next morning. They arrived on time the 2nd day and completed the job in about 3 hours. They showed my how to use everything even cleaning the little u drain. I would use them again and recommend them.
Response from COOL-O-MATIC INC
"Thank you very much for the great review Jeanette! It seemed like everything went OK with the install.Sometimes we get held up in the morning getting our techs out to the jobs in a timely matter. We just want to make sure they have every thing they need for a particular job.Thank you for the business .Any time you need to ask me any questions pertaining to your HVAC system please feel free to call. Thanks again, Jon Clark"
Eric T.
Jun 2014
unknown
Response from COOL-O-MATIC INC
"Mr. [member name removed] I appreciate the great review on Angies List. That means a lot to Cool-o-matic Inc. A lot of companies out there try to sell you a new unit instead of having to try to find the root of the problem.What if you got a new unit installed and you had the same problem?You need to have dedicated employees who take their job seriously and can diagnose problems in a timely fashion. That's where we try and pride ourselves.Some AC systems will get leaks from time to time. The refrigerant is under such a high pressure that as the unit gets older they will get leaks in the condenser coil or evaporator coil.If you ever see a block of ice around the refrigeration lines at the out door unit or the inside coil ,more than likely there is a leak or your filter is dirty. If you ever need an estimate on a new HVAC system feel free to contact me at Cool-o-matic. I have have 27 years of experience. Thank You Again, Jon Clark"
Jerry S.
May 2014
I really enjoyed doing business with these guys. Very sincere and honest. Talked about various options and were understanding about being on a budget. Did a thorough job and took pride in their work. Explained what they were going to do, performed the job and then explained what they did.
Response from COOL-O-MATIC INC
"Thank you for the great review! That was a very tight job, but we got it done in a reasonable fashion. I believe all the issues were all solved by the time we left. No matter what your budget Cool-o-matic has a unit that will solve your problems. Sincerely Jon Clark"
Delores D.
Sep 2013
was told it would take 2days to install only took 1 day
Jason S.
Jun 2013
I work midnights, and had just gotten home. It was 8am, when I walked down to my basement to see it flooded. I saw where the problem was coming from, and quickly shut down the AC. After cleaning up the mess, I went to Angie's list to find a repair person. I had contacted two other companies prior to Cool-O-Matic.
The first one I contacted, a women said that she was going to transfer me back to the service department. It rang for awhile, and then went to voicemail. I left a detailed message with my name and number. I never received a call back from them. SOOO, I'm glad I didn't wait. I went straight to the next company.
The second one told me that they could send someone out on Wednesday. Well, today is Monday, and it is supposed to be over 90 degrees for the next few days. I set up an appointment, but then contacted Cool-O-Matic.
Cool-O-Matic told me that they could have someone at my house between 2pm and 6pm. John arrived a little after 2pm. Was extremely nice. Went straight to work, and solved the problem within minutes. The entire time that he was working on the problem, he was explaining the process to me. He told me exactly what I should do, if it ever happened again. He also advised me to purchase a small water alarm.
Bottom line is, this company sent an extremely knowledgable professional over to fix my problem the same day! They told me prior to him coming what the base cost would be, so there were no surprises. And, John did not try to run the price up or make the situation seem like it was worse than it really was. He was very comforting, which made me feel better about the whole situation.
The first one I contacted, a women said that she was going to transfer me back to the service department. It rang for awhile, and then went to voicemail. I left a detailed message with my name and number. I never received a call back from them. SOOO, I'm glad I didn't wait. I went straight to the next company.
The second one told me that they could send someone out on Wednesday. Well, today is Monday, and it is supposed to be over 90 degrees for the next few days. I set up an appointment, but then contacted Cool-O-Matic.
Cool-O-Matic told me that they could have someone at my house between 2pm and 6pm. John arrived a little after 2pm. Was extremely nice. Went straight to work, and solved the problem within minutes. The entire time that he was working on the problem, he was explaining the process to me. He told me exactly what I should do, if it ever happened again. He also advised me to purchase a small water alarm.
Bottom line is, this company sent an extremely knowledgable professional over to fix my problem the same day! They told me prior to him coming what the base cost would be, so there were no surprises. And, John did not try to run the price up or make the situation seem like it was worse than it really was. He was very comforting, which made me feel better about the whole situation.
Mary B.
Jun 2013
Emergency tech called right back and asked questions
And determined it could wait till next day. At 8am
next morning, rep called to schedule appointment for that day.
I was last on list but glad they could fit me in.
I stuffed towels under the furnace to absorb the
water till then.
The technician said the furnace was backing up,
hence the water on the floor.
He cut the PVC pipe going to the furnace hose, changed
the length of the pipe in the condensate pump and changed its pitch.
He explained everything he was doing. His name is Matt.
The other techs are good ,too.
I bought my hi efficiency furnace & new AC from
Cool O Matic and really think highly of them.
And determined it could wait till next day. At 8am
next morning, rep called to schedule appointment for that day.
I was last on list but glad they could fit me in.
I stuffed towels under the furnace to absorb the
water till then.
The technician said the furnace was backing up,
hence the water on the floor.
He cut the PVC pipe going to the furnace hose, changed
the length of the pipe in the condensate pump and changed its pitch.
He explained everything he was doing. His name is Matt.
The other techs are good ,too.
I bought my hi efficiency furnace & new AC from
Cool O Matic and really think highly of them.
Joe F.
Apr 2013
ill
Ralph B.
Mar 2013
he arrived on time and performed a seasonal check of our heat pump.we do this twice a year for around 200.preventive maint .
Robert M.
Feb 2013
The sales process was efficient and pleasant without a lot of pressure or hard sell on options or bells and whistles. It was a slow time of year for them so I was able to get a good price with a quick install date from when I made a decision to move forward. The team that came to do the install was on time, friendly and professional. They were at my for ~1.5 days and cleaned up after the first day and asked permission to leave a few items that were neatly placed out of the way in my basement. Upon completion the clean was immaculate and professional. The lead tech did a really nice job of explaining the plan, what they were doing and when. He took the time to explain system maintenance and operation along with providing all of the paper work. Overall it was a smooth, efficient process with an agressive price compared to the other quotes I received for comparable systems.
Joe F.
Dec 2012
Response from COOL-O-MATIC INC
"Thanks for the great review! We are looking forward to helping you with any of your future needs. Thank you for the opportunity and your business."
Andrew K.
Jul 2012
The job went very well. John and Sean were very prompt and knowledgeable of the system they were installing. The tear out of the old equipment took approximately four hours. The new system was efficiently and carefully installed over the rest of day one and approximately four hours on day two. The technicians were very courteous and thoroughly cleaned up the work area after the installation was complete. I again was very satisfied with the service I received from Cool-o-matic from their knowledgeable sales representative Todd to their installation technicians John and Sean. The new system is working great and I look forward to years of worry free operation and energy savings.
Response from COOL-O-MATIC INC
"We hope you and your family are all doing very well. Thank you so much for your kind words and your A review. This truly does mean so much and we are so happy you gave us the opportunity to come to your home and service you and your family. Please let us know if you need anything in the future. Kind Regards, COOL-O-MATIC"
Andrew K.
Mar 2012
Everything went very well. Cool-o-matic installed my complete system in 2008 and did an excellent job so I continued my routine service and maintenance with them. The technician was on time and very professional in systematically going over both systems. I was very appreciative of tips he gave me as the home owner to perform to keep the system running at peak performance. I will definitely continue to utililze Cool-o-matic in the future for my heating and air conditioning service and repairs.
Response from COOL-O-MATIC INC
"Thank you so much for your kind words and your A review. This truly does mean so much and we are so happy you gave us the opportunity to come to your home and service you and your family."
Virginia F.
Jul 2011
They seemed very confident at the job they were doing. They do a confident job and an adequate job. I didn’t compare their price to anyone else as I didn’t have the idea as to how much it actually costs. Their quality in general is pretty good. They do answers to my questions. They do come in when they say they would come but they give in large window like four hours and I prefer to have a smaller one. Though they come in within four hors but I prefer they come within two hours of time.
Response from COOL-O-MATIC INC
"Thanks for the review. Please let us know how we may help you in the future. Thank you for you business."
Vicki S.
Jul 2007
They were fast and prompt with both the estimate and the service. Their price was comparable to other estimates that we received. They were much faster and more reliable about returning calls and scheduling estimates and doing the work than the other companies we had checked.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
COOL-O-MATIC INC is currently rated 4.7 overall out of 5.
COOL-O-MATIC INC accepts the following forms of payment: CreditCard
Yes, COOL-O-MATIC INC offers free project estimates.
No, COOL-O-MATIC INC does not offer eco-friendly accreditations.
No, COOL-O-MATIC INC does not offer a senior discount.
Yes, COOL-O-MATIC INC offers emergency services.
No, COOL-O-MATIC INC does not offer warranties.