Quality Comfort

The work went very well. No problems. The company owner really is awesome and the workers are attentive. The work was done on time and they did everything that was promised. The area was cleaned up better then it was before the arrived. Will use them for everything going forward. Very big difference dealing with a good owner company like this one then dealing with other big frustrating companies.

Provider installed two new air returns. Took the better part of two days. Then returned on the weekend to check everything out. He was meticulous about his work and it shows. We are seeing a great improvement in our home. Much better air circulation. More even temperatures throughout the house. I also use this provider to do semiannual maintenance on our heating and air-conditioning system. In addition he cleans the ductwork and dryer vents. We are very happy with his service and will continue to use him.

My air-conditioner broke and we were going through a heat wave and I need air-conditioning due to asthma and cancer issues, colon, things like that. They came out and they did the service. They were very helpful. Chris was very understanding over my situation and they came out right away and they fixed the problem. And also an A after Hurricane Sandy.

The owner was very responsive, assisting with a/c issues on a weekend off-hours. Price was a little high, but heat was excessive with infant in the house and service needed ASAP. After determining that the compressor was bad, a quote was provided for a replacement compressor, coil and line set, along with installation service. Installation occured the following day, and upon completion, I was offered an 8-year parts and labor warranty. This warranty was NOT a manufacturer's extended warranty, but a warranty offered by Quality Comfort. Within 1 year, the system began to experience a slow coolant leak, requiring service. When I called for service siting the warranty, I was told that the warranty no longer applied because I did not have "routine maintenance" performed on the system by Quality Comfort. Furthermore, I was told that the system leak was my fault, because the filter was "clogged." This explanation was given along with a long discription of how my filter was not a good setup, and should be changed to a very thin filter (I have since confirmed this to be inaccurate information with PSE&G). The next year, I again needed coolant added to the system. This time, I had PSE&G do the work. PSE&G did the work and suggested I contact Quality Comfort again to get the system repaired. I did call again, and got the same story regarding the need for maintenance to be performed by Quality Comfort. IN ADDITION.... this time, I was also told that having PSE&G touch the system was another action that voids the warranty (surprise!!!!). In other words, I was sold a warranty that only worked if I spent additional money to have my system maintained by Quality Comfort. There was NEVER any interest in actually honoring the warranty. The system leak is now worse, and I am forced to pursue manufacturer's warranty information without the assistance of the installer.

it was a terrible experience. he didn't seem to be very experienced in his work. when questioned about necessary parts for repair, he was vague about expense and completion. i had to finally get someone else.