Quality Comfort
About us
We are family owned & operated. The owner will come out and serve you on repairs,and supervise all installations. You never have to deal with a salesmen here who worries only about his commissions. The owner will complete all estimates and suggest to you only what you really need and whats best for your situation. All techs employed here are background tested and free of problems. We are fully insured, licensed and certified.
Business highlights
Services we offer
Air Balancing, Air Duct Cleaning, Air Filters, Air Flow Problems Corrected, Air Purification, Duct Work, Duct Zoning, Electronic Air Cleaners, Finished Basement HVAC, Fireplaces, Gas Piping & Electronic Air Cleaners, Germicide UV Lights, Heating Repair, High Velocity Systems, New System & Duct Design, Oil To Gas Conversions, Preventative Maintenance, Solar Attic Fans, Sump Pumps, System Replacement, Venting, Wood Burning Stoves & Pellet Stoves.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 25% | ||
| 0% |
He was meticulous about his work and it shows. We are seeing a great improvement in our home. Much better air circulation. More even temperatures throughout the house.
I also use this provider to do semiannual maintenance on our heating and air-conditioning system. In addition he cleans the ductwork and dryer vents. We are very happy with his service and will continue to use him.
The work went very well. No problems. The company owner really is awesome and the workers are attentive. The work was done on time and they did everything that was promised. The area was cleaned up better then it was before the arrived. Will use them for everything going forward. Very big difference dealing with a good owner company like this one then dealing with other big frustrating companies.
Within 1 year, the system began to experience a slow coolant leak, requiring service.
When I called for service siting the warranty, I was told that the warranty no longer applied because I did not have "routine maintenance" performed on the system by Quality Comfort. Furthermore, I was told that the system leak was my fault, because the filter was "clogged." This explanation was given along with a long discription of how my filter was not a good setup, and should be changed to a very thin filter (I have since confirmed this to be inaccurate information with PSE&G).
The next year, I again needed coolant added to the system. This time, I had PSE&G do the work. PSE&G did the work and suggested I contact Quality Comfort again to get the system repaired. I did call again, and got the same story regarding the need for maintenance to be performed by Quality Comfort. IN ADDITION.... this time, I was also told that having PSE&G touch the system was another action that voids the warranty (surprise!!!!).
In other words, I was sold a warranty that only worked if I spent additional money to have my system maintained by Quality Comfort. There was NEVER any interest in actually honoring the warranty.
The system leak is now worse, and I am forced to pursue manufacturer's warranty information without the assistance of the installer.
"I installed a new ac for this member, and he had a warranty through the comany. With the warranty, came with normal terms and conditioins, just like any other warranty would. Conditions are that the system must be serviced every year to maintain relibility and to take care of preventive repairs as they age. I even explained that new systems can devolp problems, they are just machines. When doing a annual early preventive maintenance, we have the opportunity to take care of any problem, long before the system is needed to use. In his problem, he opted not to call for routine annual service to save on money, and rolled the dice. He had a problem, and called during the heat wave. I explained to him that we need to follow the rules of the warranty agreement, and the rules were in place for a reason, to take care of problems before I became busy at no cost, and to keep the system healthy. His probelm could have easily been taken care of in early spring during the start up and maintenance. I told him that there would be a service call fee to come over since annual maintance wasnt performed, and I also explianed that if someone else works on the system, its void because I cant fix other peoples probelms when they make them or if they do something incorrect. He had a very dirty filter that caused the sytem to freeze, and I explained that because he didnt change the filter, that he may have caused a leak in the freon lines due to it freezing, and that isnt covered in the warranty, -owner caused probelms. He is mad because I wouldnt break the policy rules after he broke the warranty agreement and neglted to change his filters when he is suppossed to, and he wanted me to pay his repair for him after he caused the failure. I never declined to help him, and i wanted to help him. people who take the time to complain on these review sites often dont tell the full story and are on a war path to purposley destruct a companys name because something didnt go there way. Very rare do you see a really happy real customer doing a review. beware, most reviews are fake on these sites, and are created by the companies to give themselfs a good marketing score. many times, you have people who just dont like you, or local competitors creating review remarks just to slander you and make their company look better, and their remarks are fake."
Licensing
State Contractor License Requirements
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