A1 Constuction

We hired A1 through Region Oil as they were recommended. They came out and informed us that we needed a liner installed and some chimney repair work done. We received a quote of $3250. We paid upfront and the day they came out, none of the workers spoke English. My wife was home and asking questions and none of them could be answered. My wife had to pick up my daughter from school at 3 so she tried telling the crew, but all they could reply was “Yes”. At 3pm my wife had to leave and had to ask them to leave the house. She also found one of the men wandering and looking around our back yard and what that had to do with the chimney, I have no idea. They finally finished for the day. 2 days later we are woken up, at 7am on a Saturday, to the sounds of our carbon monoxide alarm going off and the police and fireman on the way. We had to evacuate the house. We have lived at our home for 18 years and have never had an issue until A1 came in. Obviously I called A1 and received a call back from Mike. I explained what happened and he said he wanted to find out what happened. I informed him that the workers he sent the other day did not speak English and we didn’t want them back. We needed someone to look and explain the issue. Once everything was given the all clear we re-entered the house and Mike called back, I told him we had an appt and could not be home as he wanted to send someone. It was a Saturday and we had plans in place for weeks so we told him we would be back by 1pm. So what does Mike do? He sends over 3 more workers that don’t speak English and had the nerve to tell me that because we had plans those were the only people he could send. They could not explain one thing that happened or what the underlying issue was. In addition to that A1 never sent us the invoice for the work when it was done. I had to call and ask. Once we received it , there was an additional charge that we were not informed of for a permit. I then received a sympathetic call from Sal, who claimed to be an owner. I spoke to him for 30-40 min about the issue and what happened and how it scared my children and my wife. He suggested that we should receive some money back for the headaches we were put through and basically said he didn’t see any issue with us getting something back for what happened. 2 days later, I called Sal back and the entire mood changed. He explained that it wasn’t up to him and that Mike, the unsympathetic person we dealt with earlier, would be making the decision. I am not holding my breath. Be aware. This company has ZERO customer service and it seems that they will try to sneak in charges here and there. Mike is not a stand up guy and Sal is a joke and a liar. I would stay away. There are much better companies out there. I will NEVER have anyone from A1 step in my house again.