TALIS MANAGEMENT GROUP INC

HOA Fees not properly annotated in online system. I contacted this company by email the first time on 23 July inquiring about my account balance as stated on the company's online system. The Problem: The website is supposed to provide information regarding the account payments and balances of our HOA fees. The system clearly states Date, Description, Charge, Paid and Balance. Also this company's website states: Once you are logged into your account, you will be able to take advantage of the following: Access your account transaction history in real-time. However; this is not the case. I made payments for six months of HOA fees ($498). According to this site I submitted $415. I have corresponded with these people way to much for something so minute. They have given me every asinine excuse that they could about why my account is not accurately reflecting the amount paid, deducted and balance. I have been told: 1. The bank is responsible for adding information to the website and they have no way to change it. 2. The website is set up to only provide information if there is a balance. 3. The website is only supposed to provide a snapshot of activity and not provide full activity. All of this is foolishness especially since there is a disclaimer on the website that states that the payment activity will be in real time. To add to this, these people are rude, unprofessional and dismissive. This whole situation is unacceptable, they are receiving and managing my money, it needs to be reflected accurately on the systems that they have chosen for us to use period. This company is mediocre and it shows in their lack of professionalism, attention to detail and dismissive attitudes.