Fasco Plumbing & Repairing
About us
Our highly trained professional plumbers provide sewer and drain cleaning services as well as other plumbing services. We provide general plumbing repair services to residential and commercial customers including: pipe cleaning, hot water heater repair, hot water heater replacement, faucet installation, leaks fixed, leaking drain repair, yard drain repair, basement flood pump-outs and any sink, tub or toilet repair or installation and sewer cleaning. Services are 100% guaranteed for your satisfaction. FASCO plumbers do the job right the first time, We have been proudly serving the triangle area for over 20 years with courtesy, convenience, cleanliness, competence and character. Call us TODAY for a Free Estimate. We deliver emergency service 24/7 and can take care of all of your plumbing needs. Customer service is our number one priority.
Services we offer
Broken pipe repair, drain cleaning, faucet repair & installation, improve water quality, tubs and showers, water heater installation & repair, well repair.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 22% | ||
| 6% | ||
| 22% | ||
| 0% |
On the day of the work the tech arrived at the home and came in to fix the pump. he did not offer to wear booties on his boots or take his muddy boots off. He installed the pump and hand tightened the pump. He then told me that he needed to pick up parts for the sink drain and another worker to help him. Four hours later he returned with his helper and parts. i found that the connection he had made on my pump had not been tight enough and had been leaking water into the floor for four hours and i had to tell him about the leak and have him tighten it again.
While working on my sink lines they both again had on their muddy work boots and rusty old tools that looked like they bought them at kmart. during the work i had to get my own towels and mats to put around them and on my refinished wood floors. While working they scratched up my wood floors with their work boots and dropped tools directly on my wood floors. When the work was done i saw the damage to the floors and told them i would not pay until they were fixed. The tech called the office to tell them this and the woman said to him and quot;you did not put blankets down!and quot; She then was angry that i was not willing to pay with the damage and stated to the tech to tear out all the pipes if i did not pay immediatly I refused to pay and he left. Two hours later i came back home to find a large water spot on my ceiling below the jettaed tub. I called them and told them about the leak and they said it was not their fault. I had to pay them $75 to come out again the next morning to cut a hole in the ceiling and look for another leak. After checking everything they told me there was not leak but it was still not due to them letting water leak from the pump for four hours. Later the next week a wood floor repair man was scheduled and repaired the floor. When the repair was done it was not done right and i had bubbles all over my wood floors. The repair man had to be rescheduled again and do the job over. All of these repairs were done with me taking time off work to have them done. When the floor was finally repaired as good as it would get they called and never even said sorry for the damaged floors and hole in my ceiling that i now have to pay to have fixed. They wanted their $505. I told the that was not happening and they hung up. I to have a supervisor call me and they would not call me back.
After finally arguing with them about their terrible work and service for weeks they agreed to cut the bill in half. Not wanting to have anything else to do with them i agreed to this price to be done with all of them. Their web site says and quot;satisfaction guaranteedand quot; What a joke! Nothing is guaranteed but headaches with this terrible company. I told my home warranty company i would never use them again! Buyer Beware if you use them!
On Friday we received a call from a Fasco service man who was at our house to work on the water heater. We never received a call to schedule service; they just showed up and then wondered where we were. We had no idea what he was there to do and he did not tell us.
On Saturday the part arrived and we called Fasco right away to ask someone to come out. We never received a return call from Fasco plumbing.
I called the home warranty company and told them we were having trouble reaching the plumbing company. The home warranty company said that Fasco told them our hot water heater was not up to code and Fasco wanted us to pay $1100 to complete the code upgrades. Since a brand new water heater costs less than $500, I'm not sure how they came up with such a huge and quot;upgradeand quot; fee but we were not interested in having this company do any more work for us. We just wanted them to fix the water heater. We were told that Fasco wanted us to sign a waiver saying they would fix the water heater but that they were not going to bring it up to code, which we were fine with. (By the way, we just moved into this house. It was inspected less than two months ago and we were not made aware of any code violations with the water heater. There were some code violations related to the electric lines in our shed, but no mention of anything wrong with the water heater.)
On Monday, I called Fasco and spoke with a woman who told me she did not know anything about the $1100 upgrade but she would have someone call me back. I never received a return call from Fasco. By 5:00 when I had still not received a call from anyone at Fasco, I called the home warranty company. They tried calling Fasco and had to leave a message as well. I was fed up with this company and asked if they could send a different plumber out to install the part, since it had arrived two days ago and we had now gone 6 days without hot water in our house. They had to give Fasco 24 hours to respond in order to send a different company.
I called Fasco again that evening and spoke to someone who only identified himself as the and quot;on call guy.and quot; He told me that we were on the schedule for a service call on Tuesday from 8am-11am. He clarified that he hadn't put it on the schedule, he was just looking at the schedule and that's what it said. Again, no one ever called to schedule this service call; they were just planning to show up.
A Fasco plumber arrived at 8:30 on Tuesday morning, and pulled his van into our driveway, blocking our cars so that neither one of us could leave for work. When he moved his van to the street, he drove over our front lawn. This really made me angry. The man told us we had to sign a waiver and when I told him that was fine, he told me he didn't have the waiver for me to sign. I had to go to work so my husband stayed, signed a waiver that the guy wrote up on the spot, and watched him install the new part. The guy told us we would have hot water in 45 minutes and left. Thankfully, when I got home from work, there was hot water. We have not had any problems in the last 48 hours with the water heater but if something goes wrong we definitely will not call Fasco plumbing. I don't know if they're poor service was because they knew they weren't getting any more money from us, since we were going through our home warranty, or if they always behave this way. The bottom line is they were unresponsive and unprofessional and their conduct doubled the amount of time we had to go without hot water.
Licensing
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