A & M Auto Service

Wonderful. It's a relief to find someone reliable and trustworthy in this business.

No one wants to spend this kind of money on manufacturer recommended service, but for my car it is imperative to replace the timing belt after 60,000 miles. The price was very fair compared to the dealer and other estimates I gathered. They were extremely professional, followed procedures, told you what they would do, then did what they said they would do, when they said they would do it. They even gave me a free loaner car while my car was at their shop. Dutch and the boys were practicially perfect! I'm very pleased to have found a mechanic I can trust. A & M will be my family car service provide for as long as I'm in the south Charlotte area.

The shop tested our van and got back to us within about 4 hours about what it would cost to make the vehicle driveable (and safe to drive - they informed us that it was not, without repairs). We determined that it was not worth the repairs. The shop charged us just for the time to check it. We were very impressed with the friendliness and professionalism

Called Dutch on Monday, took it in Tuesday morning, he called with a diagnosis by mid-morning and it was fixed by the afternoon. He explained the problem and gave me options with recommendations on the repairs. As has been my experience in the past he always takes the time to diagnose the problem so only necessary work is performed. I'm sure many other shops would have replaced the compressor and dramatically increased the cost. The A/C now works better than I ever remember it working.

My engine light came on over Thanksgiving weekend. I was somewhat new to Charlotte and found A&M Auto Service here on Angie's List. They were closed but I called to leave a message. Dutch returned my call even though it was a holiday. I told him what I was experiencing, he cautioned me not to drive it any further and set me up to bring it in the following Monday morning. His team thoroughly tested my car to be sure the alternator was the issue. Once that was verified, Dutch explained what needed to be done, gave me a fair price (Ford Escape alternator's are notoriously difficult to change), and even offered to give me a ride to the mall so I could grab lunch while the repairs were made. I was so happy with the service I received that I have taken my car back to him for regular maintenance. I'm so pleased to have found an auto service provider that I feel I can trust.

Dutch is a true professional, exactly what I want in a mechanic for my car. He is honest, thorough, clean, respectful of my time, and knowledgeable. I will use him in the future for all of my car issues.

Was experiencing acceleration issues with my van. Dutch accurately diagnosed and fixed the problem. Even picked me up after the repair was completed as that was my only means of transportation. Very pleased with service and highly recommend. Professionalism is excellent.

I picked Dutch from Angie's List and he was very upfront and unlike Tire Kingdom, Firestone. etc., he doesn't try to hustle additional business by trying to sale additional services. His integrity and quality of work is excellant. I feel that I finally found a mechanic that I can trust at moderate prices.

The owner took time to explain all the work that was to be done. He was very professional. I feel he is very honest! I had to wait about 4 hours since the battery and belts had to be ordered from a parts company. The owner even fed me lunch while I waited.

The overall experience was very positive. Upon my first contact, Dutch was helpful and willing to accommodate my schedule. He gave me an exact quote of how much the total job would cost. He gave me to opportunity to go check with other companies although I declined. It was a low-pressure interaction. He was thorough in explaining my car's overall condition to me. He gave me advice for how to extend the life of my breaks. Hopefully, 2+ years from now, I will find that information paid off. The service was completed in a timely manner.

It was the day before Thanksgiving, I called several shops to try to get an estimate and see if they could fix the problem on my 2000 Lexus RX300. Dutch answered the phone, took the time to explain what it could be and how he would go about repairing it. He told me what I could expect and the type of diagnostics he would do. He said he would not do any work unless we approved. He explained in detail the diagnostic report stands by his work and the light has not been back on since. Overall I felt very at ease with him. My brother also owns his own repair shop out of state and I am very leary of taking my cars to a "stranger". Dutch made me feel comfortable with his work and ethics. I will definately go back if I need more repairs.

Dutch is a straight shooter - you can't ask for better from a mechanic. He wouldn't work on my faulty A/C unit because the weather right now is too cold to get an accurate assessment. It's that kind of integrity that is going to convert me from a new customer to a long term customer.

I had to car towed to A & M. They worked on the car and could not repair their mistake. When I went to retrieve the car, Dutch went off on me. He would never have gone off on my fianc?. . He blasted me when I had the car picked up by AAA by saying that he did not have the time for me or my car, that he had already done work for free and he had paying customers. HE SAID - NO GOOD DEED GOES UNPUNISHED. Can you believe that? He totals my car and then tells me he did a good deed because he attempted to fix it. I am not even sure he tried to put any effort or time in it at all, once he realized his mistake he talked down to me the entire time he worked on my car trying to confuse with techno mumbo jumbo. Finally, he left the car in pieces. not even bothering to put back interior panels. My response to Dutch is his incompetence is now my problem. I would not, will not, and could not recommend A & M to anyone. Response to Service Provider Comments: I'm glad Dutch believes that cars with 120,000 miles or 14 years old don't belong on the road. That's partially why he received the rating he received. Question Dutch -- if it wasn't your fault why would you spend over 10 hours working on a problem you claim you never caused. Altruism isn't your strong suit please don't say it is. Claiming you felt sorry for her is absolute nonsense. In real terms -- you tried to fix a problem you know or believed you may have caused. As for not going into the passenger side door. That's the truth my friend. Sorry, but I don't ride with her every day. It was two weeks later before she went in on that side. Are you calling me a liar too? I don't care about your 20 + A ratings or anything else. You're not as good as you think you are. I'm certain that I'm not you're only dissatisfied customer. Just the only one who subscribed to Angie's list.

I had a wonderful experience with A & M. It seemed like the prices were reasonable for the work. I had a wonderful experience with A & M. The owner took the time to explain everything to me beforehand. I made an appointment to bring my vehicle back in the following day. I brought my vehicle in and they had all of the work done by about five o clock that night. It seemed like the prices were reasonable for the work.

We experienced severe vibration when braking. We were misinformed by another company about needing new pads and alignment. Based on information on Angie's List, we contacted A & M. They got us in promptly. They diagnosed and repaired problem at competitive price. Also, Dutch took time to provide education about proper break-in of new rotors as well as general condition of car (great) and future needs (front tires in 2,000 miles).

After going over an asphalt ridge in our development, we lost traction and anti-lock brakes. This was not serious, but we wanted it fixed. I was very impressed with my initial phone contact with Dutch. When I explained what I needed, he scheduled me for an appt the following week. When I mentioned a thumping noise when turning, he imediately made time for me the next day. We left the car for the day and all repairs, including the brake pad replacements (after a phone call to get permission) were made by 5 pm the same day. Dutch is very knowledgable and took the time to explain everything he did and the consequences if they were not done and even gave us test run. For the Nissan, he was upfront and said the system was fine (I had it replaced at a dealer a month earlier), but there was a tiny leak around a flex pipe I had installed at another auto shop. I went back to that shop and had it corrected. If Dutch had not mentioned this, it might have gotten worse and I wouldn't have known it.

I found out about A&M Auto on Angie's list, naturally. Dutch was great! Along with his staff. I first got a tour of the facility, which was great. I had oil changed in 1 car, then had Dutch trouble-shoot and repair a second car. Since everything went so well, I even had them work on my mother's car! Great shop and people. You need to use their services! Dutch ended up getting all of my business in one week! But I will be back for all of my car needs or services.

Another repair service told me I needed a front wheel bearing. I checked Angie's list and found A&M Auto in Pineville for a second opinion. They discovered the problem was a loose nut on the axle which produced the appearance and symptoms of a bad wheel bearing. This saved me money, of course, and is the type of event that makes Angie's List so worthwhile. It is so pleasant to run into this type of simple honesty. Dutch explained what they did and was a pleasure to do business with. He is honest and very straight forward and I really like that. I've found a great place to have my car serviced.

They are honest and accurate at providing estimates. They are consistent in their work. Their prices are reasonable.

The clutch in my Ford Truck had been making noise for a few weeks when it started to not disengage at times. I called A&M and took the truck in the next day. Dutch called that morning with options depending on how long I planned to keep the vehicle and how much money I was willing to spend. I had them do all of the recommended work and it was completed by the next afternoon. When I picked it up, Dutch explained the work performed and we took it for a test drive. Overall, a very good experience.

It's a good sign when they could get paid for work but refer to another provider since it should be taken care of for free at the dealer.

Great experience, Dutch is very friendly and outgoing, talked me into a donut and coffee while I was waiting. The place is nice and the mechanic who did the actual work was friendly. Great atmosphere. They did an oil change and 30 point complementary check. I had recently purchased the car so I didn't expect them to find anything on the check list; they did not find anything nor try and sell me additional work.

The work went perfect. He was a little bit more expensive than everybody else, but he was very informative. He took me to and from my house while he had my car. He was great! I also got my oil changed while I was in there. A couple days ago, he emailed me letting me know I was due for an oil change. He's the best mechanic anyone could ask for.

ONLY PROBLEM WAS THAT WHEN WE DROVE THE TRUCK HOME, THE NEXT MORNING WE NOTICED THAT A REAR WHEEL COVER WAS MISSING. WE CALLED A & M AND THEY STATED THAT THEY DID NOT SERVICE THE REAR WHEELS. THIS IS TRUE BUT THEY HAD TO TAKE THE REAR WHEELS OFF BECAUSE THEY ALSO GAVE ME A QUOTE ON DOING A REAR BRAKE JOB. THEY STATED THAT THE REAR DRUMS WERE NOT COMPLETELY GONE YET, BUT DID NOT HAVE MUCH LIFE LEFT. SO APPARENTLY THEY HAD TO TAKE THE WHEELS OFF TO KNOW THIS. IT IS NOT A BIG DEAL BUT I HAVE OWNED THE TRUCK FOR 5 YEARS AND NEVER HAD A PROBLEM WITH A WHEEL COVER UNTIL NOW.

They are excellent. They are very professional. They have great equipment and their prices are reasonable. They always get the work done in a timely manner. I will continue to use them.