A & M Auto Service

excellent very good

I was referred to A & M Auto Service by my close friend JC to Dutch and his staff to take care of my back brake issue prior to traveling over the upcoming weekend. John took my call and fit me into their schedule for the next morning, and couldn't have been any more helpful and polite. Off to a great start and thankful I was referred to them today.

everything was done well and great customer service

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They're a fantastic provider. This was my first time using their services. Dutch and his team are true professionals. Their expertise, attitude, and customer focus are exceptional. I will highly recommend them, and will absolutely use them again.

Very well. Competative pricing, accurate diagnosis and work performed as agreed upon. Very friendly staff.

Great! I will definitely come back for other services. The guys were friendly and efficient and treated me the way I would expect. Highly recommended!

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I would use them again in future.

They're very thorough and they get the problem fixed. I've had some weird problems. They've fixed them every single time. I didn't need to go back and say that it's still not working.

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Excellent Service. After I visited A&M, I have 2 less worries in life :) They solved my A/C & Brake problems. The Brake was fixed by so called Big Guys "AAA" & my car was running kind of grabby. They found the problem & fixed it. Looks likes AAA tighten the brakes too much. Also I found the charges reasonable. Thats on the professional part. On the personal front, they are so warm & nice people. I will not go anywhere else for my car problems, any more.

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I had a routine oil change and tire rotation performed at another repair shop in Pineville, NC for my 2007 Toyota 4 Runner.  The previous shop was negligent and essentially did not place the bolts back nor did they torque the bolts on completely one of my tires causing my car to lock up while driving.   A serious and scary issue.  The previous auto service shop supposedly fixed the issue, however a few days after the initial service was completed, I had metal on metal grinding sound while braking.  We immediately took the undrivable car to A&M to correct the issue.
My husband and I found A & M on Angies list and called the evening that the new issue started.  Scott, the manager, spoke with us at 6 PM and was very professional on the phone.  He discussed in detail what was wrong with the work the previous Autobody shop performed and that they would perform a diagnostic to troubleshoot the work the very next day despite being extremely busy.  We had to have our car towed to A & M's shop.  The following evening, Scott contacted us again to discuss major issues with the previous work including them not tightening caliper screws causing said screws to fall out and loosen while driving.
Unprompted, A & M took multiple pictures of damage incurred as well as provided us with a detailed written description of their findings.  This was extremely helpful and very thorough.  They repaired the car to a safe and drivable condition.  They also advised us on the damage that was caused by the other shops negligence and offered to assist in any way with future issues or repairs.  Their initial charge for all of these services was $70!
Ultimately, the other shop agreed to pay for all of the damages incurred by their negligence-- which totalled close to $1500 (this all for a botched oil change and tire rotation!!!).  
Needless to say, we were very impressed with everything that was done at A&M, including their staff (Liz, Scott and Dutch), who advised us accurately on what next steps were.
We are all set to receive a check from the insurance company and we will be taking our business back to A & M for the final repairs.  Our experience with the staff at this repair shop has been excellent and they have earned our business indefinitely.   Highly recommend this shop as they are trustworthy, honest, extremely knowledgeable and fair with pricing.

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Went perfect. Completed on time and works good. I highly recommend this company.

This was my 2nd trip and I can confirm all these positive reviews on A&M are for real.  They are thorough, honest, professional, and timely.  They say they are the 'Dealership Alternative'.  They really are!

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