Carolina Restoration Services

Roof replacement

It was absolutely awful - the kind of home improvement project that gives you nightmares. The project was poorly managed, and a proposed 3-month job took roughly 9 months. They used very sub-par subcontractors, and we had many instances of work that needed to be done over. The majority of the work was drywall and tile work. The grout is crumbling after 12 months, and drywall has nail pops and ridges that were never sanded. We had some electrical work & HVAC work done, and CRS never filed for permits (note: HVAC permit was filed AFTER unit was installed and we insisted that a permit was needed - HVAC unit failed initial inspection). It's also the little things like light switches installed upside-down (turn switch down for on, and up for off) that quality contractors should know. This is the kind of work that CRS did in my home. In the pictures provided, one is of the drywall work with grooves and ridges that are clearly visible, and the other is of tile work they did in a tub surround. Notice the distance between the tiles near the tub vs. between the rows of tiles. It looks terrible, and we're not quite sure what substance was used to do that, but we're not sure its waterproof. The tiles in that surround are uneven and the accent tiles are "wavy". It's a really poor job of tiling. We also had them install a floating floor, which is already "gapping" in multiple places. At the end, we never approved the last projects on the contract, and CRS just walked away without us being satisfied or signing off change order items. We escalated concerns up many levels in the company, and the CEO was the least customer-focused of all of them. We tried many times to work with them on any type of resolution, and they were intractable. I've never experienced any company that puts their customers through **** and then expects full payment for sub-par work. Not only did they expect full payment for the work they did, they placed a lien on my house for non-payment when I objected to the kind of treatment we experienced. Now, in addition to poor quality work, I have the pleasure of spending thousands of dollars in additional legal fees trying to clear the lien on my house. Lawsuits are on record in Orange County, NC.

Promptly responded to request. Work was very thorough and professional.f

The job was excellent. However, tarps were left on the grass for a few days which damages parts of the lawn.

Last September, a hail storm caused over $30,000 worth of damage to my home. CRS was at my house that same night tarping my roof and drying things out. I had to have a new roof installed, all of my gutters replaced, ten windows replaced, and a lot of painting inside and outside of my house. Chris Flantos from CRS was meticulous and made sure his workers completed all parts of the job to the highest standard and was in constant communication throughout the entire process. My house looks better now than it did before the storm. I highly recommend CRS because they get the job done right!

These guys are amazing. They handled everything with our insurance company for multiple redos based on what our insurance company told them to do. Their follow up is amazing and the work quality was excellent. I hope i never need them again but if i do, they would be the one to call.

Excellent responsiveness, customer service, promptness. Their subcontractors were equally as professional and did quality work restoring our damaged home to near original condition. They were at our home as soon as they could the night of the storm, to cover damaged windows and roof. I think our home was the first one on our street to have all repair work completed.

All work quality was good but should have been better project management between various contacted they use - lots of delays were avoidable and overall project time could have been shorter

Carolina Restoration Resources put together a thorough estimate for us and explained what they would do, noting that the price could change if they encountered anything unexpected. They showed up when they said they would, performed the work, cleaned up afterward. All was as they had anticipated and we paid exactly what they had estimated for the work. We were very happy with their work and would engage them again if needed.

Went well.

From the first phone call, everything went like clockwork. Calls were returned immediately, action was taken when necessary. The procedure was explained at great length so I had comfort in knowing what was going to happen and the approximate cost, the time length and all that was involved in the process. The company is on call 24 hours in case you need someone to come out. Response was amazing! The 2 project managers Garrett and Keith were very informative and were available with any questions along the process. The two guys Ben and Edwin were very courteous and did an amazing job. I would recommend this company for any restoration project you might have.

It was really a lack of communication, and failing to come through on time commitments. The project manager was just a very poor communicator. Things did not always happen we he said they would. That was the main problem. Generally speaking I was satisfied with the end result. I ding them because they took two days and had work done that was shotty, and they had to redo it. I didn't even ask them to do it but they came in and did it again. The end result was good and acceptable. The fact that they had to do it twice didn't warrant a solid B.

We chose CRS to repair roof and interior damage after last January's ice storm. They were highly recommended by our insurance company, and the reviews on here gave us a lot of confidence. I wish I could say it was an overall positive experience, but it was not. I'll start with the positives: The emergency services and dry-out crew were prompt and pleasant. They were the absolute best part of the experience. After that, things went downhill fast. There was little to no communication between the company, the project manager, and us. Project Mangers were NEVER on site. Subcontractors would show up randomly, without warning, to complete work that wasn't ready to be completed. Subs would ask me, the homeowner, what they were expected to do that day because of the lack of communication. The work that was completed was of such a low quality that we've already had to redo much of it. We'll use the roof as an example: We had tree damage to our roof, resulting in the roof needing repaired and reshingled. Even after pointing out to CRS that the repair was incorrectly handled, they signed off on it. We've already (less than one year later) had to contact our insurance company to file a supplement to re-repair the work they signed off on as repaired, because the leak they say they patched was not addressed, leading to additional damage. The list of other poorly completed repairs is too long to include here, but for the sake of illustration, I'll include one more: The subcontractor replaced a tongue-and-groove ceiling with flimsy bead board. We pointed out the error, and they reluctantly replaced it with an appropriate material. When they stained the ceiling, they dripped polyurethane down the freshly painted walls and left it. We've had to redo that entire room, going behind the subcontractors. Further, the subs left a trail of damage behind them: a (brand-new) mattress torn when they moved it by dragging it across the floor and our French doors wouldn’t close and lock after they used them. We attempted to resolve the issues with the VP, but the quality of the work remained so poor that we terminated the relationship. CRS did lower the cost of the services, so credit where it’s due there. But because of how much work we had to re-do, there was almost zero value in having them involved in this project at all. We ended up paying twice for work.

I really don't know where to begin. These guys are awesome and they are professionals. I have found it extremely difficult to find someone that is a professional, shows up ON TIME, and comes in ON BUDGET. These are the people you are looking for. I worked directly with Scott on several projects ranging from plumbing, roofing, electrical, HVAC to framing, you name it. The job got done right, on time and on budget. Any time I needed something or had a question I could call them or email them and get a response back almost immediately. I will only be doing business with these guys from now on for everything.

I had a small leak from a Moen shower valve that was leaking down the backside of the valve into the wall cavity and subsequently onto my subfloor. The leak had been going on for some time, but since it only leaked while the shower was actually running, the overall damage was contained to some extent. Once I found this (by finding some drips of water in my crawlspace) I called Carolina Restoration to assess the damage and mitigate. The company was very responsive and sent someone to my home the next morning after I contacted them. The recommendation was standard drying techniques using dehumidifiers, fans, HEPA filters, and tents to contain the hot air. The drying process took much longer than they expected, but eventually it 'worked'. It was quite intrusive, but then again, probably not as intrusive as ripping out a bathroom and replacing tile/shower/etc. I think that the company did a good job, but there were a few surprising things along the way - they showed up a time or two with moisture sensors that were barely working due to battery issues and that was really surprising to me since this would seem to be a key tool of the trade in this business! Still, the guys I worked with seemed to want to do a good job and they were concerned and focused on providing a quality outcome, so I would definitely consider bringing them in again, but I hope I never have to! They also provided an estimate on reconstruction, but I ended up going with my own

Well. We fired Emergency Reconstruction and hired Travis' team. They completed in days what ER was unable to do in weeks. Highly recommend CRS.

It was not a good experience. They started a project for me in August 2015 and completed it in March of 2016. It was supposed to be a three week job. It was paid through the insurance company. They were recommended by the insurance company. They were supposed to replace flooring, sheet rock, replace carpeting, and they were supposed to test for asbestos when they were done. They cut a trench around the slab and was supposed to test for asbestos. Eight weeks after we moved back into our house, they tested again for asbestos and there was asbestos in the floor. They gave me the run around on who was to blame and then said that they don't treat for asbestos. They put up my sheet rock, but didn't put in a plug for my washer and dryer, so they had to come back and tear out the sheet rock. They redid it and it was a nightmare. A three week job turned into a eight month job. Then he tried to make me sign something saying that I wouldn't say anything negative about them. The supervisor had an attitude, but the workers were good and polite. Half were really good and the other half were sneaky. The workers were here when they said they would be.

It wasn't until we went all the way to the top of the chain and started working with Travis when things started going better. I wish I had a glowing review for Carolina Restoration because Travis is an absolute pleasure to work with. Unfortunately some of his staff in the field still have a lot to learn from him.

From the moment we contact CRS, we had an amazing experience considering the circumstances. They responded to our initial call within hours and begin the drying process to try to minimize mold and additional damage caused by all the water that leaked. The follow up from this company is absolutely amazing. They were on time with every follow up phone call, check in, scheduling of a sub to begin work, and completion of work. The quality and care they put into making sure our home was not only repaired, but taken care of during the repair, was incredible. The attention to detail and willingness to fix even the smallest of issues was awesome. They even let us change some paint colors and floor stains at no additional cost! Although it has taken almost two years to complete the project, no fault of CRS, they have continually checked in to make sure that things were to our satisfaction. They also handled everything with our insurance carrier to ensure payment was processed accordingly. Although I hope to never have to do business with them again, water damage is never fun, they would be the first I would call to handle any restoration issues. If you are panicking about water, fire, or wind damage and are currently looking for someone to fix the problem and get your house back in order, this is the company that you need to call. If you are reading this review, it is probably because something tragic just happened to your home. I understand what you are going through and the uncertainty you are facing. Trust me, call CRS, they will get you taken care of and get your house looking better than ever. Sorry for your loss but with CRS helping you out, it will get back to normal.

5-05-16, McGrath sends email to sign off on flooring change. I sent reply email asking about what change and go over flooring order I had discussed with previous project manager (PM). 5-09 thru 5-12-16, emails regarding flooring. McGrath says my flooring request was not in budget, and previous PM had sent email regarding this last year. I replied that previous PM should have called me to advise. Previous vendors approved budgeted items, including flooring. 5-13-16, McGrath sends email previous PM sent in December regarding flooring change. 5-18-16, McGrath called. 5-19-16, I return call. Advise new flooring request, ask if within budget He says he will call company for price and call me back. At this time, I have been ill, and unable to work or cope with Carolina Restoration. 5-29-16, I have not heard from McGrath. I send email asking about 5-19 call. He sends reply email saying he will honor initial flooring order at no additional cost to me. 5-30-16, I am unable to open front door at house. Key does not open back door. 5-31-16, I called locksmith to open front door. Door was painted shut. Work done was very shoddy. I have locksmith install better security locks. I had to scrape off paint around door frame and door so it would close. Unable to turn on AC because electrician still not through, switches in panel still had tape across so would not turn on. I decide that I must be there while any work is being done and McGrath can call to advise me of schedule. 6-01, McGrath calls saying crew unable to get in. I am at appointment and sent text to him saying I needed to change locks and will call later to explain. He wanted to have flooring crew, plumbing, and painters come at the same time. 6-02, I called/emailed McGrath of 5-30 and 5-31 events. He wanted to bring all crews back next day. I said no, only person that can come is electrician. I need AC on for painter to repair/finish work. Flooring crew cannot come till all work is complete. The cabinets were three different finishes. Installed too high off the countertop. Some of the cabinet doors did not open or close properly. Doors on either side of oven space are installed backwards. Sidewall countertop too short, doesn?t come to edge of countertop. All should be uniform. Cabinet should be lined up with edge of wall. Painting: Cracks and peeling paint in the kitchen and living room. Needs to be repainted with proper paint for kitchen, bath, and other rooms. Bathroom: Vanity was installed off center of the mirror. Vanity door does not open because installed improperly. Sewage hole in bathroom after commode removed should have been capped. Front door was not sanded and painted properly. He said, ?This is not a Cadillac job, nor was it at the beginning.? I told him that has nothing to do with it. Any type of job should be done properly. A disrespectful, insulting remark. I should have ended my involvement with the company that day. 6-03, Met with McGrath at house. Talked about shoddy work. He did not see anything wrong with cabinets. He did not believe front door was painted shut. He said he would call electrician today or on Monday. He mentioned cabinets were discontinued. 6-06, Spoke with cabinet specialist at Lowes in Rocky Mt. Nothing is discontinued as McGrath said. Once installed, have to deal with contractor only. 6-14-16, No word from McGrath about electrician. I decide I will not work with this company any longer. Sent email to John Rowe, Production Manager, want list of work that has been done and the cost. McGrath calls regarding email.I sent to Rowe. He said he was confused about the email. Said electrician may come next day and is waiting for Lowes representative to call about cabinets. After such dissatisfaction discussed on 6-2 and 6-3, he is not expedient getting electrician to house to complete work. 6-15-16, McGrath called. I sent email to Rowe and McGrath advising project is on hold. Need to see work/cost report. 6-15-16, Rowe sent email with attachments of initial and supplemental estimates only furnished to State Farm. States that work is 75% complete. Need only to install flooring and mechanical trim outs and work will be complete. Lowes is in process of scheduling representative to come look at cabinets. He also states, based on the level of completion, I will receive an invoice for a second draw in the amount of $20K to be paid upon receipt of invoice. He has no comment regarding all my concerns. I have copied him all emails to McGrath at the time I sent them. 6-15-16, Accounts Payable sends draw invoice for 20K payable upon receipt. They did not send requested work done and cost list. My consultant and I went over both estimates, and determined that only $11,385K worth of work has been done. They did not furnish the report I requested of work done and cost list." 6-20-16, Went to Planning Department in Rocky Mt. to speak with plumbing and electric Inspectors. Harry Threatt, plumbing Inspector said sheetrock goes up after trades complete their work. New plumbing company needs to get a permit. Initial plumbing company stopped work soon after work began. He said he will tell new plumber where to cut hole in ceiling in kitchen to make sure that pipes are insulated all the way to the end. He could only partially go into attic and could see insulation with flashlight, but could not see all the way to the end. He said insulation was an issue. He had told foreman a couple of visits ago to get the pipes insulated. Electrician Inspector, Wayne Lassiter, said work is inspected when complete. He has only approved rough in. He explained his process, and agreed that tradesmen complete work before sheetrock. 7-5-16, Rowe calls trying to schedule time to finish work. McGrath has attempted to also, he says. I haven?t heard from anyone since 6-15-16. 7-12-16, Rowe calls and sends email to coordinate schedule with McGrath to finish work. 7-13-16, McGrath sends email to contact him to schedule work and that permit is due to expire. He also called and left message regarding scheduling only.

I had a pipe leak from the upstairs bathroom into my living room downstairs. There was mitigation and mold removal. This part was quick and professionally done. The rebuild to put my house back together was a frustrating and a long horrible experience. It took 3 months and everything they did was poor quality or unfinished and still is to this day. My lights and towel holders weren't attached to the walls in the bathroom. The bathroom vanity was damaged at mitigation and when they hooked the plumbing back up the sinks don't hold water. They also charged my insurance company for items that weren't performed such as painting trim work and adding a door stop. If you do use them for water damage, make sure you check under the house for insulation. Mitigation might remove this, but the rebuild won't have it on their list to add back. The bathroom needed to be painted twice because of water streaking after taking a shower. The ceiling in the living room had to be repainted and drywall fixed twice. There was popcorn ceiling on my windows and window frames, drywall down in my duct work and pretty much drywall dust everywhere (messy contractor), even my kitchen cabinets had drywall dust in them.

When a water heater in the attic leaked, our insurance agent recommended we call Carolina Restorations. They responded very quickly. For example, after the initial damage inspection and estimate, they had mediation workers out within minutes.

Water had seeped under two separate tiled floor areas. The moisture level was 99%. They were able to get the moisture levels back down to normal levels and thereby saving the hassle of having to tear up and replace tiled floors in high traffic areas.

After mitigation, the restoration worked started roughly 2 weeks later. Chris Flantos organized and coordinated all the repair work. He coordinated multiple contractors and schedules to make the process go as smoothly as possible -- which was not an easy task! When one contractor's work was not completed properly, Chris made sure it was fixed.

This process is one that we hope we never have to repeat, but if we do, we'll call Carolina Restorations.

Carolina Restoration North Carolina (CRNC) was professional from the minute we first contacted with them with water damage to our home.  They worked extremely well with our homeowner insurance company.  Tom Earman and Jeremy Snyder worked as project managers and handled all questions and scheduled all repairs promptly.  The coordination with our insurance provider was very smooth.  All required paperwork was submitted and approved in a timely manner.
Would also like to thank Santo and Andrew who did an outstanding job on the punchlist of repairs to trimwork,plumbing and painting.
They returned our home to us like the water damage never happened.
 
 

I can't say enough good things about the Carolina Restoration Services crews and their clean up work and all their people and  subcontractors they have on contracts for restoration work.
On or about 5/20/15, we contacted Carolina Restoration Services along with our insurance company, Nationwide Insurance, as the result of a newly discovered cracked and broken condensation pipe in our attic, the end result of damages caused by Raleigh Heating and Air during their semi-annual inspection of our HVAC systems.
Alexander Lamont came out first from CRS and inspected to check the damages. Then Scott Jones from CRS was called in as the supervisor/project manager of the jobs. He got the jobs lined up and scheduled in order of what needed to be done first.
G. Ross Cohen was our Property Adjuster at Nationwide Insurance.
Keith Southern and Charles Ross headed up the water removal.
Since the initial leak first showed up in my art studio, I had to remove all the stained glass sheets to insure no one cut their hands moving it. Once this was accomplished, all the damaged carpet, padding, flooring, woodwork trim, was cut out first and accomplished by Eliceo and Nelson. After the water pipe repairs were made, the ruined, water soaked insulation was also replace by CRS.
The manager at CRS is Christy Davidson and she was always in contact with both myself and her crew, monitoring the progress of their work. Maribel and Maria packed up all my antique china and breakables, everything and handled it as if it were their own. They took such great care of EVERYTHING.
The moving company called in to do the heavy lifting/moving was All the Right Moves. Their team of Rob, Sam, Anderson, and Lamont moved everything out effortlessly and then moved it all back in again, placing everything exactly as I asked. The furniture included an upright piano, and two very large china hutches, as well a large 4 piece antique breakfront, all of which where extremely heavy antiques.
A+B Abbey Carpet, Mark Anders worked with us helping us select comparable carpet to mesh with the remainder of the house, along with our furniture. His work crew, from ProSource included Luis, Horacio, and Junior and they worked like troupers getting the padding in then laying in the carpet, stretching it, and vacuuming it to ensure it was perfect before any furniture came in.
All the members of the extensive crews worked with us every step of the way to ensure the least amount of disruption. Scott Jones called us giving us a 24 hour notice before anyone came and scheduled everything based on our convenience.
At the time this work was underway, I learned 3/4 of the carpet had to go because of our open floor plan. I determined it was time to complete the refurbishing of several rooms in the house before the new carpet went down. While the men worked in other areas, drying everything out, I began my work. I began priming, painting the rooms so everything would be fresh when the carpet went in. Everyone worked with my, on my time frame, as I got my work completed. They never rushed me, put any pressure on me, but just kept checking in to learn of my progress so they could plan a timeline of when they could schedule their work. As a result of this, everything went smoothly. Our furniture was put back in place by Christmas. I began unpacking the boxes and gradually it all came back together.
Carolina Restoration Services and their crew of people made this nightmare bearable. I can highly recommend them for their skills, their professionalism, their patience, their understanding, and their reasonable attitude. Their work took almost a year to complete.
The only thing CRS did not do was to do any priming and painting of the walls or ceilings and I determined to do this myself. I am completing the priming and painting of the pantry, (the last of the damaged rooms) and have some boxes yet to get unpacked, but our main home is back together again.
I can also suggest you avoid using Raleigh Heating and Air at all costs. All the $15,000 of water damages were a direct result of the poor quality service work done by RHA.

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