Warlick Tree Service

Called Warlicks Tuesday 9/24, made an appointment for them to come out Thrusday 9/26 for 6 PM. Get a phone call at 3 PM on 9/26 that they can't make it, but when I mention that I'm home, they tell me they can be right over (so far, so good). They come out to look at the tree that has fallen that needs to be cut up. They give me a price of $800, so far not bad. I asked if they grind stumps, they tell me yes. They look at two stumps around the house, then at the stumps in the driveway. Bennet (owner) tells me $1,100 for everything and they can do the work next Tuesday, 10/1/13. Get a phone call 2 hours later, they then tell me that they can do the work the next day, will be there first thing. I inform the owner that since I don't have a written quote and after talking with my wife, we want to think about it. Owner tells me I won't find a better price anywhere and that I need to jump on it. My fault, I fell for the pressure sales tactic. That said, since I didn't have a written contract, I texted the owner (Bennet) and told him that he miscounted my stumps in my yard, and what I wanted done with the tree to be cut down (wood to be stacked). Owner calls me back and tells me that because he miscounted the stumps, he will have to ask for another $100. Well, decent price, and the company knows what work is to be performed. They come out on Friday (so far so good) at 10 AM, and everyone is gone by 4 PM. I get home at 6 PM and the first thing I notice is that NONE of the stumps are grinded. OK, go back to the tree they cut up, and although they did clean the area where the tree fell, none of the wood was stacked (I told them I would like the wood to be in a size that could be chopped for firewood. Call the owner of the company that Friday after I looked at everything and he tells me that the stump grinding guys truck had a problem and he couldn't get out, and that he would be over tomorrow on Saturday (not bad, but we had plans to go away to a museum as a family on Saturday, so now I have to stay home). I'm then asked if I'm going to pay the $800 tonight. I inform them not till the entire job is done. Stump grinder guy comes out Saturday morning at 8AM (great guy IMO). The stump grinder guy subs work out to Warlicks. So, Warlicks was quoting the job and just assuming this guy would do the work for $400. Kicker is, Warlicks didn't clean up after the fact and I had to actually help the sub contractor remove some heavy tree trunks out of the way to grind the stumps. Ultimatetly, the only person I have to blame is myself. My only suggestion if you use Warlicks for any work down the road is to get everything in writing. I did find it both amusing and sad that if you check out Warlicks website, it states that they pay attention to detail. Amusing and sad in the fact that the owner counted 3 stumps when there was actually 17 of them. Good detail.