Brady Flanary HVAC Inc
About us
Brady Flanary's award winning service department provides live service 24 hours a day, 7 days a week for residential heating and air conditioning needs. With up front flat rate pricing, you know what the price will be before the work begins. No matter how long the repair takes. Our NATE certified technicians can repair any make or model and our mobile warehouses carry the parts needed for just about any repair. If you are thinking about replacing your system, our design specialists can provide you with a FREE estimate that fits you and your home perfectly. Check your yellow pages for your local Brady Flanary location. Remember our Guarantee, Best Service Experience You Have Ever Had, Or Your Money Back! Seasonal Maintenance, Live After-Hours & Weekend Service Additional Service Area- Pinnacle, Walnut Cove, Walkertown, Advance, Bermuda Run, & Mocksville
Business highlights
Services we offer
& Hybrid System Replacement, Air Conditioning Repair, Air Conditioning Replacement, Gas Furnace Repair, Gas Furnace Replacement, Heat Pump Repair, Heat Pump Replacement, Hybrid System Repair, Oil Furnace Repair, Oil Furnace Replacement
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 3% | ||
| 0% | ||
| 0% |
"Thank you for the review! It was a pleasure working with you and your family.."
I called the Brady Flanary office and Patrick Brownlee set up a consult appointment. When he arrived at the house he discovered that he had done all of the load calculations for the propane furnace a couple of years ago when it was installed. No changes to the structure had been made so all of his information was still good. The next day I received the cost to upgrade and we scheduled to install on June 5, 2014. He also sold us materials to insulate the lines off the trunk that had never been insulated. I had the experience to accomplish this part of the job and I think they were happy to have me do it since the duct work was in the floor joists in the basement.
On June 3rd, Patrick called and informed me that his crews were a day ahead of schedule could we let them come on the 4th instead of the 5th. This was a good surprise, the crew arrived as scheduled a day early, Patrick was there long enough to line out the project and the work began. The last crewman left about 4:30. I walked through the basement and it was all cleaned up and the outside area was as well. They had to take a section of fence out which worked to my advantage as I was able to put a gate in so the unit could be worked on without scaling a 7 foot wall.
Having moved to the area last year and not knowing anyone I called Brady Flanary because they had put the furnace in. We have had 2 preventative maintenance service calls since being here.
I did not have any other contractors give me a price because this one was in reason and it just made sense to keep the same company.
When we received the bill there was a discount included if it was paid in full in 10 days. I had never had this happen before. We drove to their office to take care of the bill. We were greeted by Patiences and the professionalism continued as we discussed the work and the payment.
While there I had the opportunity to talk with Phillip our service tech. He was happy to hear that we took his advice on the system changeout.
I have noticed that with the recirculating function of the fan the a/c does not come on very often and the house stays comfortable. The thermostat is set on 80. I think we can do this because of the fan coming on periodically.
We will continue to use Brady Flanary for our service to be done semi annually. I do tell our friends about this fine company.
In the course of conversation I mentioned the price of propane for the winter which was more than the total electric bill for an entire year. We had 4 fill ups for the winter. I asked for a recommendation. Philip said the most economical would be a heat pump and keep the propane furnace for back up. Having worked for a mechanical contractor I was not groping out of the darkness for an answer, he gave me the answer I was looking for.
Next week we have a rep from Brady Flanary will be here next week to give us an estimate for a heat pump.
We are very satisfied with this company from the scheduling call with their scheduler Patience and the service call with Philip. He called back to schedule the estimator while still at our house.
"Thank you for the great review. We work very hard to stand out from our competition !! and it feels great to see reviews like this. NF"
The company and it's representatives were competent, friendly and respectful. The workers were clean, careful, respectful of everything including the dogs. They were personable and trustworthy people. I found their work to be of very high craftsmanship carried out with pride. We are pleased and willing to pay the higher price for the value and the quality we have in the work and the system.
"As with all our customers we strive to provide the best service possible. To start, we did offer the member a 10% discount on the service call. The technician who visited the home wasn't aware that the coupon was valid. Upon calling the office its validity was confirmed. When we went to offer the discount to the member he said "never mind". The issue Mwas experiencing was created by a water leak from the indoor unit. In fact, the leak had cause the supporting platform of the unit to rot. The member was quoted a worst case scenario price to fix the problem, per his request, but was advised that we would need one of our system design engineers to come out and take a look to see what could be done to permanently fix the problem. He made the appointment to have someone come out but canceled the appointment stating that someone else fixed the problem. Not sure what his motivation was for this post, but he never even gave us an opportunity to actually quote the repair. Given the time frame in which all of this happened, we worry wether or not the "repair" The member received was really a permanent solution to the problem. Hopefully it was. Again, we strive for 100% customer satisfaction and welcome the chance to prove it."
Licensing
State Contractor License Requirements
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