Advantage Gold Realty

My issues with this company are purely as a tenant first off. My family and I lived in the residence for 1 year and in that time we had some major issues come up. The first issue was the air conditioners. During the summer of 2012 the A/C stopped working and we were told that it wasn't seen as an emergency and someone would be sent out when possible. I was not happy with this answer as I am married and have 4 kids (1 being a toddler). For the first time with this issue we had to spend the entire weekend without A/C and I had to go buy 3 fans to attempt to keep my family cool. I then proceeded to tell them the following monday that we would be leaving and to send someone in and that we would be at a hotel. They got someone out the same day. Strike 2 came when the problem arose again. It seemed as if the had a problem with the repairman that showed up and he even complained about some issues with the house. The A/C stopped again and we were back in the same boat. Normally I am ok and can deal with A/C issues as I understand how it can be during the summer months. Strike 3 came with rose bushes. Now to be fair I had no knowledge as to what type of plants they were and that they grew back. When we moved in the plants appeared to be dead. They were a real eye sore and even one neighbor was happy we removed them. About a week later we were called and told it was a problem that we removed the roses. At that time I said well what needs to be done to rectify the issue as this was not done to be malicious. Response was let us contact the homeowner. I waited a few days and called back only to be told that they had no information. Time goes on and my wife calls back. Still no information has been given after numerous complaints on how to fix this issue. During our mid year inspection we talked about the roses again but no COA (Course of action) was given to fix the problem. Moving forward to the move out inspection. We had a company come in and clean and they were there from 10 am until 8 pm. They earned every penny for there work. Granted there were some issues but I was not upset. During the debrief I am told that it will cost $659 to replace the roses and various other items that were damaged in the flower bed. I was shown an email by Ricky dated July 27th that told had the itemized list of what needed to be done. Needless to say this made me very upset because several times we asked for this list and got squat. We wanted to have a happy homeowner and in no way disrespect her home and were left with nothing until the end. The inspection was riddled with issues. Ricky I must admit was a true professional. However some practices I just don't get. We were looked at to repaint or do touch ups (something I have never done on move outs). Also we were told we would have to remove anchors from the walls from where we hung curtains. All in all I was very peed off. I did not like the main issue with the rose bushes as I was told we were not allowed to alter the property. I must be ignorant because I did not think altering the residence including removing what I thought was dead plants. On the other hand I was permitted to remove dead plants from the back yard garden that were dead. Overall I am just not happy with them.

A week ago I called Sherri complaining about the yard and grass not being maintained. The grass was 2 1/2 - 3 feet tall, according to my neighbor's friends who were stopping by the house. They also had no trash service, as trash was in the yard. I was afraid since the tenants did not have trash service. I was afraid they were keeping it all in the house. I got into contact with Sherri's assistant. I called back later that day because I hadn?t heard anything back Sherri. The office was closed. I called back the next day. She said the tenants didn?t answer. This went on and on. All I asked was for her to check on my tenants. I kept calling and calling and never got a call back from Sherri. Her assistant finally told me that they were sending someone over to mow. I then contacted the neighbor to see if that had been done and contacted the man who mowed it the last time and he said he had heard anything. Then I found out her and the tenants husband got into an argument because Sherry said he had to mow the grass. The tenant said that Sherri was rude to his wife on the phone about a conversation they had. An inspector was also supposed to go check out the house and that wasn't done the first time. He finally went out there and said the front had been mowed, but not the back. I kept having to call back to see what was going on. She has only called me once in a week and a half. I finally informed her I was unhappy with the service and wanted to terminate my agreement. The broker said she would terminate our agreement and we would be done, but to send her an email. I told her I needed her signature. I know there is a form that has to be filled out and she said that an email is sufficient. She then emailed me the form and asked me to sign it and then she would. She is a broker and she should know all of this. She would not give me any of my tenants information. I found them on the BBB and there are so many complaints on them, similar to mine. I have had some billing issues with this company as well, regarding the tenants payments. I am now facing foreclosure on the house because I cannot get the payments from her. She is very unprofessional and will not call back. She keeps saying I am getting everything in the mail, but am not sure if I will actually get it. It has been a nightmare. My friend has mentioned to me as well that she has heard nothing good about this company either. My new management company will be going by to notify the tenants not to pay Century 21 the rent.