Park Avenue Properties

Park Ave Properties is the WORST company we have ever dealt with. I want to keep this review short for those who are looking for a true, accurate, concise review. Not only are they an awful property management company, but just awful overall. My wife and I live in Hawaii and needed a property manager for our home in Charlotte. The lady we dealt with at first was nice as can be. As soon as we signed the contract, it all changed. They gave us an estimate for getting the home rent ready. We paid it ($1,500) and didn't hear anything back. We were basically put on the back burner and lied to about when our property would be ready. After months of trying to contact them, they responded and said they didn't know anything about the property. We asked if the work we paid for was completed. They said the house needs work to get it rent ready, even though they had already given us a list to get the house rent ready… A few nights later, an officer called and said the house had been broken into. A steel security door had been left UNLOCKED and someone had access to the glass back door and broke it and let themselves in. This resulted in damage to the home (broken window) and our personal property ($2,000 motorcycle) being stolen. When confronted about the incident, Park Ave properties responded with, and this is verbatim, “You didn’t tell us we had to lock the door”, and they sent me a $140 bill for boarding up the door (which I told them not to do and it resulted in further damage) and a $500 bill for replacing the single pane glass (a $20 piece of glass from a local glass shop). On top of that, they sent us another estimate for $10,000 to get the home rent ready. I ended up having to fly home and do all the work myself. When I was there, I noticed they had not done much of the work they had charged me for, and most of the windows were left unlocked and open… Park Ave Properties were the only ones with access to the home. Park Ave Properties is incompetent, rude, unprofessional, and unreliable. Overall, I would NOT RECOMMEND this company to anyone, ever.

There were numerous issues with then getting things done properly. The last issue involved paying them $175 for ower washing of the house that wasn't done. I notified them, they acknowledged the problem and say it would be taken care of. I'm still waiting to hear that it has been taken care of. Another recent issue was getting someone to cut back the bushes at the property, cut the grass and perform other cleanup activities outside the home. I balked at their quoted fee of over $1,900 that included $4.80 per bale for pine needles and $ 5.00 per bale to spread it. After they said they couldn't find a better price, I found someone to do everything for $450.00. The tenant moved out 6 months early on a 12 month lease. No rental payments have been collected since move out.

unknown

I originally contracted through PMI for a home rental in West Indianapolis. PMI had advertised the property at a rate of $1195/Mo. I was notified by PMI after the lease start date of the change in management via an email with attachment. There was a discrepancy in the property's advertised rate ($1195) and the rate on the lease. I notified the Senior VP, Jennifer Stoops, via registered letter/certified mail return receipt of the discrepancy as well as no property inspection after my move in date. In addition there were some repairs needed at the property. There was no response to my letter; had previously left two voicemails as well. During the week of Jan 24th I again contacted Park Avenue advising I had moved in and wasn't sure where to send my rental payment, also of the rate discrepancy, and the no inspection issue. A representative from the office contacted me to set up an inspection. In addition, I received an email after their finding my letter in the office the monthly rate was set and binding as it was on the lease. And the owner did not want to adjust the rate. My position is it was a choice to not adjust the rate to the original quoted rate, $1195, rather than the rate I was being charged of $1245. Would still contend this is the case. Park Avenue was making a choice. While I am sure Park Avenue wants to preserve this book of business, especially since it is apparently a new book of business of 350 homes just in the Indy area, I am left with no advocate for this issue. While Park Avenue has finally started following up, an inspection, albeit a almost a month late was completed, and I have received two calls about repairing outstanding issues. The inattention of Park Avenue in addressing these issues combined with their failure to work in an advocacy role is frustrating to say the least and represents the worst in a landlord/renter situation that might occur in such a new relationship.

Everything was fine until it was time to return our deposit and they took out 300.00 for a broken HDMI cord that we never used. My husband was there for the final walk-thru and turned our keys in, they never mentioned a damaged cord so anyone could have damaged the cord. They will not return the deposit and a HDMI cord is about 50.00 they claim drywall work to get to the HDMI cord, again not our fault nor did we use the item. Park Ave Properties is a rental company to be very cautious of using.

I am writing this review to address the horrible experience we have had with Park Avenue Property Management (PAPM), who recently acquire Barnett Property Management. We contracted them to manage our property in June 2014 and we highly regret it. We, and our tenants, continuously attempted to contact Park Avenue Property Management and issues were never dealt with in a timely manner. We ended up having to resolve issues with our tenants ourselves, effectively managing our property ourselves and paying Park Avenue Property Management for it. Not only has this company been incredibly irresponsive, but they were negligent with our property! Our tenants broke their lease early, and resolving this issue took up-to-the-last minute because we could not get a hold of our representative (Lisa) at PAPM. To add fuel to the fire, after our tenants vacated our property we went inside our home to help new tenants move in. This was after PAPM had done the move-out inspection and had indicated to us that everything looked fine. What we found, on the other hand, was incredibly disturbing. Most of our fire alarms had been removed from around the home, a serious hazard especially in a row of townhomes. We also found that our air filter had not been replaced for the whole time that we had contracted PAPM. They had essentially done no property management at all. And, even worse, we walked upstairs and found that the prior tenants bird had defecated in every room. This bird had also chewed and clawed on our doors, molding, and had destroyed some blinds that were replaced with a cheaper set of blinds that did not match any of the other blinds in our home. We had to hire professional cleaners to come in twice to clean up all of the filth. None of this damage had been reported in the move-out inspection. After a grueling several months, we were able to resolve with the tenants, with most of the correspondence being done directly with our tenants and without PAPM because we could not get a hold of them. All we needed PAPM to do was to revise the inspection report and generate a release agreement for the tenants to verify and sign. That took so long to accomplish that our tenants threatened us with a lawsuit because we could not return what was left of their deposit until those documents were completed. This issue dragged on for months. It was ridiculous. And the irony is that at the end of all of this, Park Avenue Property Management still charged us a substantial termination fee. We would not recommend anyone use Park Avenue Property Management or any of their affiliates to manage their homes. We paid them for work that we actually had to do ourselves. We regret ever hearing about them and trusting them with managing our first home. They were incredibly negligent and we hope that other owners/tenants don?t have to go through what my wife and I went through dealing with this company.

unknown

Started off well, but placed with an inexperienced and unresponsive property manager who lacked attention to detail. Continually told that I was just doing tenant procurement. However, if you are going to provide poor service to tenant procurement only landlords as opposed to those that choose full property management, then do not offer it.

My fist contact with a representative from Park Ave was with Jennifer Stoops and she was very knowledgeable and amicable. We are first time "landlords" and not living in the area currently she was very reassuring and competent in answering all of our questions. Jennifer was very sensitive to our wants and needs. We decided to sign up with Park Ave and our total experience so far has been positive. Natalie Houck is our property manager and has been effecient and competent. She has been receptive to our suggestions and comments. Park Ave was able to find us a well qualified renter in a timely fashion. Natalie has responded to all of your inquiries in a timely manner. She has been professional and very patient. SOfar so good!!! I would highly recommend this company. I look forward to a positive relationship with Park Ave.

It went smoothly so far as they are attempting to obtain a signed contract..will report back in 6 months

I liked the agent I rented from, but I didn't like the company. I had to pay for the air conditioner that broke. The rental price was a little high.