Reliable Appliance Repair LLC

Although the posting lists Clayton he returned my call and said he does not service the Clayton area. Wow, remove Clayton from the Angie’s list posting.

Left message and about 30 hours later, I still have not even received a call back. While I understand that they may be busy and can't perform the work same-day, they can have the courtesy to at least call back so the homeowner knows whether to keep making calls. I like to support small businesses and one-man operations, but when so many operate this way, I will now keep calling until someone at least has a live body to answer the phone for them. By the way, I'll be leaving an identical review on another repairman who also hasn't bothered to call back either.

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I called Chris on Tuesday and made arrangements for a service call on Wednesday (12/31). Chris disassembled the icemaker and showed me where the thermostat wiring had overheated and melted other wiring and plastic in the area. Parts had to be ordered since there was considerable damage. Chris called Friday morning saying parts had arrived, we met at the house, and repairs were done in about 30 minutes.

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Work performed pretty much as expected. First call was to diagnose the problem. Repair call had to be rescheduled for a few days because the warehouse delivered the wrong part. Once the correct part was delivered, the oven was repaired and now works with no problems.

He was on time, gave a cost before replacing the part, and gave me a warranty on his work and the part.

The refrigerator and freezer worked. He had us unplug the appliance and plug in after 5 minutes to reset. It's working great.

The freezer on our side-by-side refrigerator stopped freezing on a Friday. This happened on a week in which the area experienced several snow days. I had called numerous appliance repair businesses, and they all stated that they could come on Monday or Tuesday at the earliest because of the backlog in work that had accumulated over the snow days. Towards the end of the day, I called Chris at Reliable Repair. He said that he normally doesn't work on Saturdays, but because of the number of days off, he could perform the work on Saturday. Great. He stated that he'd arrive between 9:30 and 10:00 am. Saturday morning, he called en route to let me know that he'd be at my home by 9:30, which he did. Based on my description of the freezer issues, Chris had the correct part to fix the problem, which turned out to be a faulty circuit board. He performed the fix quickly and was finished with the job inside of 30 minutes. I asked about the price of the circuit board, which seemed higher in price than other repair businesses quoted, and he stated that he uses only new circuit boards whereas the lower priced boards are most likely refurbished parts. I appreciated that Chris made the service call on a Saturday when the other repair businesses wouldn't have made the repair until days later.

Dryer was not heating (second time through this with a dryer only 1 year old), and I was stuck between appliance repairmen saying it was the electrical outlet and the electricians saying it was the dryer. The technician evaluated the dryer, showed me himself what the voltage was being put out from the outlet (sporadically due to bad outlet), wrote a short, but concise summary of the problem, confirming it was not my dryer, also confirming my dryer did not cause the bad plug outlet, charged a very reasonable service call and left. I can't say it was service with a smile, but he was clear, succinct, didn't hesitate to show me exactly what he was doing/checking, and the price was reasonable, 20% less than the last repair person who basically had done the same thing. (Stubborn electrician and landlord) I'll take straight-forward, honest and quick over a smile any day, I would use this company again in a heartbeat!

He walked in and walked out saying they don't repair GE/Samsung and want touch it. Was pretty rude about it as well. Interestingly enough, we told them the make of the refrigerator before they came. The guy was completely unprofessional. Make sure to not call them going forward.

Reliable did not actually come to my home to work, but I really wanted to leave a review based on the service he gave me other the phone. Very impressed! After describing my problem, he told me it would be more expensive to fix than to just purchase a new machine (which I had suspected). He then, without me asking, advised me one what machine would work best for me and where I could get it at the cheapest price. I appreciated his advice and honesty. Based on this verbal service, I would certainly use him or recommend him.

The man on the phone was great. After my description he told me it is the control board and to call GE b/c there has been a recall on some. If ours doesn?t fall into that he said to buy a new one and not to pay for a repair on a 9 year old dishwasher. He said he wouldn?t. How honest and helpful. I?d call them again for sure.

I liked that the guy knew what he was talking about. He was very quick. I wasn't sure that they'd call me back, but they did.