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You Call We Install Flooring

Flooring Sales and Installation, Hardwood Flooring Sales and Installation, Carpet Sales and Installation,

About us

Our objectives are to provice you quality flooring installation at a reasonable price. In lieu of total replacements of costly products we can help you find a repair or restoration option for your flooring needs. We offer free consultations to help you decide what option is best for you. At You Call We Install Flooring it doesn't matter where you bought it we can install it for you. All work is guaranteed for one year from the installation date. Our staff is carefully screened, thoroughly trained, and equipped with quality installation products for each job. Our commitment to providing 24/7 customer service is the hallmark of our company. Our hours meet your business or home needs.

Business highlights

39 years of trusted experience
Emergency Services Offered

Services we offer

Residential Carpet Stretch In Service, Commercial Glue Down and Double Stick Carpet Installations, Stair Case tread work, Hallways/custom borders, Seam Repairs and restretches, residential and commercial vinyl applications, chemical weld and heat weld vinyl applications, underlayment installation and removal, subfloor repair, engineered and solid harwood installations, laminate and parquest flooring, cork flooring installations, ceramic, travertine and porcelain tile installations, re-grouting

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.989 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 89 reviews

Lucille P.
12/2016
5.0
flooring contractor
  + -1 more
Mike & son arrived at time set & set right to work. They moved washer & dryer plus refrigerate out in kitchen. Put down place flooring in kitchen. They were efficient & fast & all work was excellent. Would recommend them to others.
Description of Work: Installed vinyl planking in kitchen, vinyl flooring in foyer downstairs bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$570

Response from You Call We Install Flooring
Thanks so much for taking the time to leave a review of our services. It was a pleasure doing business with you.

Karen H.
10/2016
5.0
flooring contractor
  + -1 more
Mike and Brandon were awesome!! I was in a real bind and they were able to help me out in a very short period of time. They were very professional and did a very professional job. I highly recommend them and would absolutely use their service again.
Description of Work: Kitchen floor installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from You Call We Install Flooring
Thank you very much for taking the time to leave a review of our services. We appreciate the confidence you have shown in us by allowing us to service your floor covering needs. If we can ever be of assistance to you in the future, please let us know.

lewis R.
10/2016
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Went extremely well. Mike and his son were an absolute pleasure to work with. Workmanship was above and beyond expectations. Absolutely stunning results.
Description of Work: Hardwood flooring was replaced in my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from You Call We Install Flooring
It was a pleasure working on your project. Thanks for your business Mr. [Member Name Removed] and taking the time to leave a review of our services.

Bill P.
10/2016
1.0
ceramic tile
  + -1 more
If i could rate lower than F on professionalism i would. I hired Mr Powley to install a bathroom floor and subway tile up the wall. Mr. Powley started out on the job as the perfect contractor. On time, professional, good quality work. However the second to the last day he was here he finished the grout on the floor and walls. The next day i noticed that there were numerous places he missed applying the grout. I marked all the spots with tape and he came back the final day to finish the sink install. Immediately after me informing Mr Powley about all the spots he missed, he snapped into a different mode, completely unprofessional refusing to answer any questions or even make eye contact until it was time to accept his check. I feel as if i was being punished for his oversight which translated into his personality doing a 360 and poor customer service. If he wants to continue to work with people he should pick his attitude more carefully to avoid reviews like this.
Description of Work: Tile in powder room and mud room

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0

$2,600

Response from You Call We Install Flooring
I am sorry that you feel this way. I thought you were completely satisfied with our work since you paid us in full. Grout often times has to pointed up after drying as you can never tell till it is completely dry what it is going to look like. I am sorry if you felt that I was unprofessional to you in any way. I came back to your home under a time restraint in the thoughts that I was coming back to drill a hole for you. I was extremely pushed for time that day and was unaware that you had any issues with the grout until my arrival. I apologize to you if I was not cordial to you. Had you called me and indicated there was an issue I would have allowed a bigger time window to address the issues. I was not trying to be rude to you or unprofessional if I appeared so. I was in a hurry. I always want my customers to be 100 percent happy and on that day I addressed your issues with your grout. I also went and bought special drill bits to drill your ceramic tile for the sink at no additional charge. If you have any issues with your job all you have to do is call us.

Margaret W.
09/2016
5.0
flooring contractor
  + -1 more
They were very responsive to all calls and emails prior to picking up all materials at Home Depot for us. They went straight to work which went like clockwork. They are extremely efficient and their work is total perfection. They also shaved the bottom of a door which had been rubbing and now it opens and closes beautifully. They clean up very thoroughly.
Description of Work: Installed vinyl flooring in the bathroom and laminate in a bedroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from You Call We Install Flooring
Thank you Mr and Ms [Member Name Removed]! It was a pleasure working with you on you're flooring project!

Alex K.
09/2016
5.0
hardwood floor
  + -1 more
I cannot say enough about the incredible job Mike and Brendan did installing our hardwood floor, molding and trim. The work they did exceeded all expectations and they are by far the most professional, meticulous and hardest working team we have ever had. For the 3rd floor of our home, they ripped up the existing sub floor and molding to a create a clean working surface to lay the new floor. They ensured the areas of the original squeaking subfloor was screwed down tight and cut all of the door molding to match the floor’s height. They identified an issue with the wood product we originally purchased and immediately brought it to our attention. It turned out that the product we purchased was defective. Had they installed it, we would have been out thousands of dollars, but with their careful eye for detail, they were able to catch it so we could get it corrected prior to installation. They arrived promptly every day, left our home as clean as it was when they arrived, and the work they did installing the floor was immaculate. This included the installation of hardwood floor, 5-inch baseboard, staining / installing the quarter round and also the bullnose to match the floor color. I highly recommend them and look forward to having them back when we remodel our 2nd floor.
Description of Work: Hardwood Floor Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from You Call We Install Flooring
Thanks for taking the time to leave a review of our services. It was a pleasure working with you on your flooring project.

Sharon G.
08/2016
5.0
flooring contractor, hardwood floor
  + 0 more
Smooth as silk. Mike arrived on time and did a great job.
Description of Work: Installed 500 sq. ft. of laminate flooring and toe kick.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from You Call We Install Flooring
Thank you for taking the time to leave a review of our services.

Lucille P.
06/2016
5.0
flooring contractor
  + -1 more
He was there when he said he would be. He was neat and cleaning with the installation of my floors. He removed the toilets and moldings and you would never know that he did any of that...that is how good he is. He put everything back the way it was before. In fact the tank on my toilet was loose and he fixed it. I would say he is VERY professional. I am telling everyone I know what a great flooring person I found. I would recommend him to anyone looking for a great installer... He will be coming back to do my kitchen floor within a few months
Description of Work: He installed vinyl flooring in two bathrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from You Call We Install Flooring
Thanks for taking the time to leave a review of our services. It was a pleasure working with you on your flooring project.

chris T.
04/2016
5.0
flooring contractor, hardwood floor
  + 0 more
Mike did an outstanding job on the installation of my prefinished hardwood flooring. His communication is great, he does what he says he will do and you will not be disappointed with his work. I highly recommend him.
Description of Work: Installed prefinished hardwood flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Response from You Call We Install Flooring
Thanks for taking the time to leave a review of our services.

Meghan S.
04/2016
5.0
carpet installation, flooring contractor
  + 0 more
Mike responded promptly to our request for an estimate, discussed our project options in detail, and was available to complete our projects within 3 weeks of our first encounter. His installation rates are very competitive! He arrived on time every day he was scheduled to work. He was conversational, polite, professional and courteous to everyone in our home (especially our children whom he constantly had to work around)! He allowed us to complete much of the demo work ourselves which saved us considerable money. He cleaned up after himself daily. We will definitely utilize his services again in the future.
Description of Work: Mike and his son installed 1000+ sq ft of Pergo in the first floor of our home; and new carpet on the stairs, hallway and master bedroom on the second floor. (Pergo and carpet were purchased separately, however Mike provided all the installation equipment and additional materials including protective coverings for furniture.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from You Call We Install Flooring
Thank you very much for leaving a review of our services. It was a pleasure working for your family!

Mary L.
02/2016
5.0
carpet installation, flooring contractor
  + 0 more
Mike came out and gave us an estimate for the work we wanted him to do. He arrived at the time we agreed upon and gave us an estimate for the work we requested. Mike and his son arrived promptly at the scheduled time to do the job. They took up the carpet from the living room, dining room and bedroom on the first floor as well as two bedrooms upstairs and the second- floor landing/loft area. They also removed the padding from the second floor, which they hauled away for us along with the carpet from the second floor. They installed the carpet that was removed from the first floor (which was new carpet) in the two bedrooms and the landing/loft area on the second floor. We supplied the padding for the installation in the second-floor rooms. Mike and his son worked quickly and efficiently and were so nice to work with. The entire job took them only three hours to complete. They did an excellent job and we will definitely call them in the future.
Description of Work: Took up carpet from first floor and reinstalled in on second floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Response from You Call We Install Flooring
Thanks for taking the time to leave a review of our services!!

SUSANNE C.
02/2016
5.0
flooring contractor
  + -1 more
It worked out excellent. They were on time. He did everything he said he would. Pricing is outstanding. He is just terrific!
Description of Work: Flooring Installation (Laminate)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from You Call We Install Flooring
Thank you for taking the time to leave a review of our services!

Lynn D.
01/2016
5.0
hardwood floor
  + -1 more
The job took approximately four days to complete. Mike worked with me over the course of a month and half to schedule the job since I was purchasing the home. During that time, he provided recommendations on suppliers to get the materials and worked with me to schedule the job as soon as possible accounting for material acclimation. His response time to all my inquiries was excellent. Thank you so much for transforming my space into what I truly wanted!
Description of Work: Mike, his son and wife removed existing carpet and demoed some parquet to lay approximately 1200 square feet of engineered hardwood through out the main rooms, hallway and bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Response from You Call We Install Flooring
Thank you for taking your time to leave a review of our services. It was a pleasure working for you!!

Gene K.
01/2016
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
From beginning to end of this project, it was a pleasure to work with Mike and Brandon Powley. This was a large job involving almost 2500 sf of glued-down wood flooring. In every aspect of this work, they were prompt, diligent, skilled, and very professional. They accommodated my schedule with regard to tasks being done by other contractors without complaint. The project was completed on schedule and their workmanship was superb.
Description of Work: Mike and his son removed all of the existing carpet and hardwood flooring from our home and installed new engineered hardwoods throughout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from You Call We Install Flooring
Thank you for taking your time to leave a review of our services. If we can be of assistance in the future, please do not hesitate to give us a call.

Marc S.
01/2016
5.0
ceramic tile, flooring contractor
  + 0 more
Mike did a great job! First, he tried very hard to get the job done as quickly as possible and we cannot thank him enough for that. He is a very hard working person. His promptness and quality of work is excellent. His price was competitive and we're happy with the results. We would definitely use Mike again!
Description of Work: They installed 12 x 24 tiles in a laundry room and bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$529

Response from You Call We Install Flooring
Thank you for taking the time to leave a review of our services. It was a pleasure working for you!

Pete R.
01/2016
5.0
flooring contractor, hardwood floor
  + 0 more
Mike and his son were GREAT! They came promptly (actually 2 minutes early) at 9am on a holiday morning and quickly and efficiently performed the repair. They came in, went right to work, and in just about an hour and a half, completed the repair, cleaned up and left. It looks great!! I'd highly recommend them to anyone who needs flooring work done!
Description of Work: We had some pre-fab hardwood floor that had become displaced and needed to be repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from You Call We Install Flooring
Thank you for taking your time to review our services. If we can ever be of assistance to you in the future please give us a call.

Ron M.
11/2015
1.0
flooring contractor
  + -1 more
Company did not to call to cancel appointment that caused me to miss a meeting I could have attended if I would have known he was not going to show up. If I would have not called I would have not known he was not going to show up. I understand things change but not to call to cancel an appointment is unacceptable. I did not expect this from a company on Angie's list.
Description of Work: Absolutely nothing....

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from You Call We Install Flooring
{Member's name}, People are human beings not machines. I do not like to make excuses as I explained to you when I offered you a higher discount due to the fact that I missed our scheduled appointment. My 93 year old grandmother is in Presbyterian hospital in critical condition. If you can not accept my apology I understand. The only thing I can do is apologize. I have a lot going on in my personal life and I made a mistake. Thanks for taking your time to leave a review of our services.

KEN & SHERRIE W.
11/2015
5.0
flooring contractor, hardwood floor
  + 0 more
Even though I had some anxiety because of the enormity of the project, the entire project went very well. Mike Powley & his son did an excellent job. Compared to the other estimates I received for the project from other providers, Mike's estimate was very competitive & included much more detail than the other estimates, which I appreciated. There was no stone left unturned, so to speak. Mike & his son were very prompt, courteous, personable, & did an excellent job. Mike & his son have years of experience with all kinds of flooring projects, so I had no worries about the job being done the right way the first time. I would not hesitate to employ Mike for any subsequent flooring project, and would highly recommend his company to anyone for any flooring project. We are extremely pleased with the way the project essentially transformed the appearance of our home.
Description of Work: Removed old hardwood from the dining room and foyer, & removed carpet from the formal living room & the staircase. Replaced the particle board sub-flooring in the formal living room with plywood. Installed new hardwood in the dining room, foyer and formal living room. Re-carpeted the staircase with the carpet which was removed from the formal living room. Installed new shoe mold in all the hardwood areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from You Call We Install Flooring
It was a pleasure working for you! Thanks for your review of our services and the confidence you gave to us by giving us your business.

Kimberly H.
07/2015
5.0
flooring contractor, hardwood floor
  + 0 more
Mike, Brandon and Wendy were fantastic!! The install job they did looks great!! We had new bamboo floors installed on the lower level of our home. Mike was on time each day of the 3-day install. The first day consisted of pulling up the hardwoods installed by the builder. Mike and his son pulled up 90% of the floors that day and when they were done for the day, they cleaned up everything. The 2nd day consisted of completing demo and starting the install. The install went faster than I thought it would and they made sure I was happy with the progress. At the end of day 2, Mike made sure to explain to me the creaks you heard when walking on the floor was normal for a floating floor and would eventually stop as the boards settled in. On day 3, the install was completed and all the quarter round put back in place. The job they did was fantastic and would definitely hire them back!
Description of Work: Removed approximately 700 sq ft of hardwoods on first level and installed floating bamboo flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,498

Response from You Call We Install Flooring
Thank you for taking the time to leave a review of our services. It was a pleasure working for your family.

Samantha C.
07/2015
5.0
flooring contractor
  + -1 more
Mike was punctual and professional. He was clear and thorough with his estimate, which was absolutely reasonable. The work was done well and within the time frame he provided. At the end of his work with us, we felt like we'd more than gotten our money's worth and we would absolutely hire him again, in fact, we hope to!
Description of Work: Mike installed bamboo flooring in 3 bedrooms and fixed tile work in our bathroom shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from You Call We Install Flooring
It was a pleasure working in your home. Thanks for taking the time out of your schedule to leave a review of our services. If we can be of assistance to you in the future, please let us know.

donna L.
05/2015
5.0
ceramic tile, flooring contractor, hardwood floor
  + 1 more
Mike as well as his son and wife all worked on the floors. We knew it would look good but it was even better than expected. They cleaned up everyday and Mike obviously takes pride in his work! We are using him again later to do some subway tile. Would highly recommend.
Description of Work: installed hardwood and vinyl floors in 2400 sq ft home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,700

Response from You Call We Install Flooring
It was a pleasure working for you. Thanks for taking the time to leave a review of our services.

Christine D.
05/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Mike and son did an excellent job installing the new hardwoods on our stairs and in the hallway and installing new carpeting in two of our bedrooms. They completed all of the work in two or three days and I felt their estimate was reasonable for the amount of work involved in removing the prefab stair planks and installing new ones.I highly recommend this company/team to other Angie's list members.
Description of Work: Removed carpet from stairs, hallway, and two bedrooms. Cut out 16 stair planks to install new stained hardwood stairs, installed new engineered hardwood in our hallway and installed new carpeting in two bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,996

Response from You Call We Install Flooring
It was a pleasure working for you. Thanks for taking your time to leave a review of our services.

Melody W.
04/2015
5.0
carpet installation, flooring contractor
  + 0 more
Mike was on time for this appointment. He came in and went to work. Mike's knowledge was right on the money. I was very pleased with the finish product and I would recommend him to all my family and friends. I will definitely contact Mike on my next floor project. Thank You Mike..
Description of Work: Mike installed carpet in master bedroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from You Call We Install Flooring
Thank you for taking your time to leave a review of our services. It was a pleasure working for you and we appreciate you allowing us the opportunity to service your floor covering needs. If we can be of further assistance, please let us know.

Christine F.
03/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
I contacted Mike and he called me back the next day. He made an appointment to come out and give a quote on the next Saturday. I had a small patch of carpet between dining room and kitchen that needed to be stretched. Also, I wanted him to see if he could do anything for a piece of hardwood that had been stained years ago due to dog urine. .He arrived promptly, assessed the situation, and told me what he thought could be done/not done with the piece of hardwood. He sanded it down, applied a stain, and covered with polyurethane. It is still visible but not quite as bad as it was. He cut and stretched the carpet piece that needed stretching and advised me to get a run cleaner to improve the look where the wrinkle had been. It looks so much better. Initially we had quoted $150 but when it became apparent that hard wood would not look that much better, he only charged me $50 for the carpet stretching. He was at my house for less than 1/2 hour. I was impressed with Mike and would definitely use him again.
Description of Work: Carpet stretching, hard wood repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from You Call We Install Flooring
Thank you for taking the time to leave a review of our services. It was a pleasure working for you.

Ngan H.
02/2015
5.0
flooring contractor, hardwood floor
  + 0 more
Everything was great and he gave me a great price. Very professional and polite. Would use him again in the future.
Description of Work: Install a hardwood floor in my master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from You Call We Install Flooring
Thanks for taking your time to leave a review of our services. It was a pleasure working for you. If we can ever be of further assistance, please give us a call.

Contact information

4739 Holbrook Dr., Charlotte, NC 28212

www.youcallweinstallflooring.com

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Carpet Sales and Installation,
Ceramic Tile

FAQ

You Call We Install Flooring is currently rated 4.9 overall out of 5.
You Call We Install Flooring accepts the following forms of payment: Check
Yes, You Call We Install Flooring offers free project estimates.
No, You Call We Install Flooring does not offer eco-friendly accreditations.
No, You Call We Install Flooring does not offer a senior discount.
Yes, You Call We Install Flooring offers emergency services.
Yes, You Call We Install Flooring offers warranties.
You Call We Install Flooring offers the following services: Residential Carpet Stretch In Service, Commercial Glue Down and Double Stick Carpet Installations, Stair Case tread work, Hallways/custom borders, Seam Repairs and restretches, residential and commercial vinyl applications, chemical weld and heat weld vinyl applications, underlayment installation and removal, subfloor repair, engineered and solid harwood installations, laminate and parquest flooring, cork flooring installations, ceramic, travertine and porcelain tile installations, re-grouting

Contact information

4739 Holbrook Dr., Charlotte, NC 28212

www.youcallweinstallflooring.com