Roof Solutions

Had a roof leak that needed repaired. I asked for before and after pictures; the after picture showed stuff lying around the repair so I asked for them to go get a cleaner picture without all the stuff lying around the repair; they wouldn't do that because it was inconvenient to travel that distance to take a picture. Was only given a 6-month warranty on the work.

Contacted me quickly and felt like we received good value for our money. Fast courteous service. Thank you

They were fast and contacted me. Very prompt. Got the job done.

Called right away and he came out and gave me an estimate and my insurance adjuster came out said same thing so I know he’s honest

Fabulous, professional, and friendly. Miller and his team simply know what to do. Repaired five leaks and checked out entire roof, and provided a 365 day warantee. Would recommend them to anyone who has roof issues.

They did great job

They came when they said they would Very professional Cleaned up very well Very pleased with the work

The most important thing to them was the fact that I would get a warranty. II feel what they did was not a good value for what was charged.

I called Wed. morning 3 days before Hurricane Florence with a serious leak with water coming in my house. Miller Stergo sent someone out that day. Came the next day and did the repair. Florence came and I didn't have one drop of water! I will call them for all my roofing needs and definitely recommend them!

Miller and his group did a great job. I had a stubborn roof leak that I had not been able to fix, and they came and sealed it with an elastomer polymer, and there has been no leak at all. They were able to get this done a couple days before Tropical Storm Florence came through so the timing was important.

We were amazed how quickly a professional associate came out and gave us an estimate AND that the company really expedited the work, especially to protect our house from further damage due to impending Hurricane Florence. The gentlemen were polite, courteous, respectful and efficient, and they took into consideration that we are senior citizens with special needs. We appreciate that they showed us photos of the damage they were repairing and the finished product, and went above and beyond to make sure the work was performed well and cost effectively. Thank you all and God bless you!

The true test is if the metal roof doesn't leak again. I haven't had a good rain to test their work but if it doesn't leak, I will certainly call them in the future. Great to work with. Looks like a great job. Now let it Rain !...(assuming no roof leak)

Miller was very helpful, attentive and showed up on time when he said he would. Did a good job.

The owner Miller was very accommodating and had great follow through. I would recommend his company and will use them again in the future.

Miller is very knowledgeable about roofing!! He and his crew worked quickly and efficiently. I requested pictures and he took them!

Too Expensive.

The owner came out and gave me an estimate. I called a friend of mine who is a general contractor and he confirmed it as a good deal. They were nice and polite. Took the time to explain the process. Gave me a 1 year warranty on their repairs. So I am very satisfied!

I was looking for a roofer due to a leak in the roof and this is one of the companies that came up in my search. He was quick to call to come out to look at the roof and to come out to make the repairs but that is the extent of the positives. Three people came out for the repair, 1 went on the roof (he said he only had one harness) with some caulk and that was the extent of the repair and ‘tune-up’. I was charged $1,100 for this service which I thought was a lot for what was actually done that day but was hoping for the best. One month later, my roof started leaking in the same spot so I called on a Saturday and he said that he would be out in a few days. The following Friday, I called to get a firm date and he said that he would be out Sunday or Monday. He never came out and never called to say he wouldn’t be out. I then called on the next Friday, 2 weeks after I initially called, and left a voice mail since neither the office nor cell phone was picked up. I left a voice mail stating I wanted a refund. He called 2 hours later. I have never had a phone conversation like that with a contractor in all the times I have dealt with contractors. He never apologized for not getting back with me and when I kept stating that he never called me back, he said that why should he call me back, I’m not his girlfriend. Really!!?? I paid a lot of money for him to fix my roof which he did not do and he made it seem like he was doing me a favor by saying that he would come back out and fix my roof free of charge. Really?? I believe a 2 year guarantee entitles me to have him come back out to fix my roof for free since it was not fixed the first time. It doesn’t matter how quick a company responds to the initial request but how a company handles customer service issues. Not calling me back, not apologizing for that and the multiple comments made during that phone conversation is unacceptable in a company. I have since hired another roofer to take care of the leak in my roof and the second contractor did more than caulk the roof, he replaced parts which actually fixed the leak in my roof for ¼ of the cost of what I paid this company. I have lost a lot of money with this company but I don’t want him anywhere near me or my home.

If I had time I would shop around I think the price was much too high for the work done.

$450 to apply a little caulking on the roof, which still leaked. When I called them back, I was told all the things that were wrong on the roof - a couple of split shingles, exposed nails, and the ridge vent needed to be re-caulked (true, yes) to the tune of $1100 for a "roof tune-up". I asked if that included replacing the shingles and was told "no', all they were going to do was caulk everything. Next time I know, the owner got angry and said he didn't have to justify his assessment, the exchange got heated, and he stomped off to his truck, telling his Son to get in, they were done. Then he said I'd better open the gate on my driveway before he drove through it! I think I'm being generous giving them 2 stars.

I felt that I was overcharged for spending $1000 for 1 person's work. They used a minor amount of supplies and a paint brush. They were very nice and pleasant to work with, I just felt that I was unfairly charged because I am an older single woman.

No complaints. All positive. Having weeks of rain proved a success to their work.

Miller and his team came by within the time frame that we had arranged a day before. The work was completed (nail the ripped off trim back on the top of the house) to my satisfaction. While on the roof, the guy noticed a few exposed nails and minor issues on the roof which I agreed to have them sealed for an additional charge. I would call Roof Solutions again if needed.

Roof Solution showed up on time as promised was very courtesy and professional. and all work was guaranteed. I would recommend Roof Solutions to anyone that needs roof repair or a new roof. Larry L.