Joyce Windows, Sunrooms & Baths of the Carolinas

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Very pleased with the experience.

HORRIBLE EXPERIENCE! If I could give them -10 on their rating, I would, but it won't let me give any less than half a star. It is September, and I hired them back in January to build a sunroom. It is still FAR from finished, and they have a million excuses as to why! They have blamed their salesman, their installers and now their latest excuse is blaming me for being difficult. I am allegedly being difficult because I am having them replace my damaged ceiling, 8 scratched windows, 1 window with a broken seal, gouged and dented sliding glass door, and steps that were FAILED by the Building Inspector. I guess they expected me to say just leave all the defective materials with a smile. I have given them almost $40,000 thus far, and can't get them to make good on the defective materials, and I can't get them to come finish. Now, since last week, they have decided that they want to keep the large sum of money I have given them, and they want me to find someone else to finish it. I called around and no reputable contractor wants to touch and finish what they started due to liability issues, if something they did should fail in the future. So now I am trying to figure out how to get my sunroom finished and recoup my almost $40,000 for an unfinished sunroom full of defective materials. A big fat unorganized sloppy mess is all I have gotten from them. Their crew consists of 1 person with an occasional helper. The helper rarely comes, so it is a single person trying to do all of the work alone. It is ridiculous to sell a job to someone without the proper amount of employees to do the job, and then find every excuse in the book for why it doesn't get done. I have had materials that I paid for, lying all around my driveway and yard for 3 months now. The materials have been warped, stained and ruined. My grass is dead underneath all of the materials and who knows how it will get fixed. I have to go out there when the guy comes to mow my grass and make a decent path for him to mow with all of their clutter lying around. I was out there today clearing a mowing path. If you don't mind your material lying around and getting damaged for weeks/months, and you don't mind waiting for months on end, then you may love them. They are not for me! BEWARE!

A hot mess is the only way to describe this company process and project management. The original sales guy who was GM for a long time in Charlotte sold us a screen patio. Verbally told us about the details some of which were not on the CADS drawing. Shame on me for not being able to read an architectural drawing or asking for a second review. A process on getting everything moving took about 4 weeks which aligned with what we were told, no issues there. I was promised MULTIPLE times by the sales guy and team that they would not need an excavator to do the work and they would not be tearing up any grass, etc only using wheelbarrow and jackhammer. As soon as the contractor and team came in they rolled in the excavator and tore up a quarter of the grass to get the work done. I was told by that team it HAD to be used and there was no other way. Randy and his team were very friendly and nice BUT we were told if we mess it up we will fix it. I am still (months later) picking up GIANT bricks and cement pieces from the yard. Also, during this process, it was going to rain for a few days. The guys came back and leveled a GIANT pile of everything the excavator dug up (dirt, cement, bricks, rocks) and threw hay on top of it like all of the debris was just going to go away... it was SO BAD. We had to ask SEVERAL times for them to come back and fix the yard because it was not level AT ALL, incredibly bumpy, still had huge pieces of debris in it, and was not the fix we were needing/wanting. Now here we are, with a really beautiful screen patio (I do have to say the PRODUCT itself is great which is why they get 2 stars and not 1) that the inside is still not complete because we were trusting of Randy. Randy promised he would come back to finish the work (putting the siding back up on the house and the top seal) after the electrical guys (which was also supposed to be in the contract but ended up not so we had to outsource). Its been over a month and he now ignores our calls, tells us other projects are ahead of ours still, be more patient, he will fit us in super last minute. The job is paid for and we are no longer a priority. Again, shame on me for trusting a contractor and paying for something that is not finished. Joe the PM agreed their Project management was bad and they are working on it is. Please BEWARE if you are looking for a hot mess of a project but a good product Joyce is for you.

paid them close to $40k for window and they also replaced roof and gutters on house reno...had massive flood days after install..."fixed" ...shingles continued to fall off for months and continued leak damaging/staining drywall ceiling...received the run around on all calls/emails/texts...the house was on the market the whole time...NEVER fixed...I filed with BBB but house sold so kinda forgot about it...we paid for more new drywall and roof to be fixed...

Perfect. Hard working. Kind couldn’t ask for anything better.

2/11/2020 is the 7TH month of my incomplete shower install project that was supposed to be free from aggravation and completed in a timely manner. Nothing has gone properly and my shower still leaks. If you want a circus in your home, just hire RINGLING Brothers BARNUM and BAILEY instead, because at least you will have a good laugh. Because it is nothing funny about dealing with INCOMPETENT LIARS who do not POSSESS the DECENCY to return a customer phone call including the President And no one accepts responsibility It is always someone else fault. They will tell you anything to get your money that is what they are good at so if you read this, all I can say is LET THE BUYER BEWARE.

Pleased with work. Workman pleasant. Love our new sun room.

This company converted my screened porch into a sun room. All personnel involved were very professional and I enjoyed dealing with them. I am so pleased with the final results... It looks great. Jean Robinson, Denver, NC

110% satisfied with the level services that was performed in all aspects of our remodeling of our bathroom, highly recommend Joyce Factory direct for all future jobs, the level of service is unmatched...

Job well done, good product installer was professional and cleaned up well after himself. We are quite pleased.

The contractor did a good quality job. Pricing is good. I recommend Joyce for the installation of my screened Lani

the install guy was thorough and easy to work with

I would recommend them to anyone that needs new Doors.

Ed who measured and installed the windows was great

We love our new sun room. The contractor was extremely slow on the build though.

Added a wonderful Sunroom and Deck. Took a little longer to get going, due to hurricane and employee shortage, but they honored the contract by bringing down their best employees from Ohio to build the structure. Work ethic and manners were impeccable. Planning on many years of enjoyment in the new beautiful space! If you do call them and they come to your house to give you an estimate, please tell them that I, Cynthia B. from a review in Home Advisor referred you, and you will get a 10% percent off discount for your project.

I got a front door from them. The trim on the inside has come loose and has not been fixed. They came out and gave me instructions on how I could fix it when I paid them to install it properly. Then they never put my screen door back up. When they left, they took my screen door and I never got it back. I paid over $2000 for this door and it took months to get anyone to take a look at it. It is still not fixed and I still do not have my screen door back and up.

This is an update on my previous review of this company. While it’s been very frustrating dealing with material delays, electrical and water damage issues. The company including its electrical contractor did what was needed to make things right. They didn’t run away or deny the shortcomings, they just got to work. I commend them for that.

I give them 5 stars on everything because they called me immediately, they worked with us financially, the father and son team were excellent. They worked with our schedule and the work was excellent. They gave friendly customer service, and the sales person also followed up afterwards. We also love the windows they installed, great product.

Hired March 2018, material had multiple delays. Not a great start, but finally July 10 2018 they get started on a sunroom addition and add windows in a patio up stairs in the living room. Over all the work is acceptable with a few issues but not real bad. The reason for the low rating is: Installation time was 6 weeks, even though I was told 10 days max. They sent one man (their best man I was told and the right guy to do my project.) His actual work overall was good when he was on the job. It wasn't like he had other jobs going on only mine but he wouldn't put in a lot of time maybe averaged 4 hours a day when he didn't lay out which was often. The topper came when we discovered the construction method of placing plastic between the joist and subfloor (which isn't common practice anywhere that I know of). Doing this trapped gallons of water in between the joist After 3 weeks being the exposed to the elements with no cover whatsoever created a real problem with rot and mold spores. The installer should have known better. Management was not a tremendous help either they basically told me I had to deal with this installers lazy work schedule, they clearly knew this was taking way too long to accomplish. I plan on staying away from this company in the future.

WE had some issues with this company but the General manager called and we will be willing to try them again based on that conversation.

Two window grids were crooked and needs to be replaced.