Charles In Charge

We went through our Home Warranty and they recommended Charles in Charge. They replaced our entire unit and it does not work. He has been out on 3 other occasions to fix it and the last time he came, he was very unprofessional. He came early in the morning when it was cool outside and took a picture of the thermostat and said that the unit was working. The previous day, the thermostat was on 66, it was 83 degrees outside, and 80 degrees inside the house. Now our unit is freezing over, the same reason that we replaced the unit. Horrible!!!!

HORRIBLE! They came and did NOTHING but put duct tape (really) to fix issue, but asked me for $100 service charge and had the balls to ask for a tip!! I had to hire my personal HVAC provider to fix the unit properly. When I called to complain to MIKE, he said I couldn't get my money back because that was my 'co pay' .... he had the nerve to tell me to 'do what ever the F*CK you need to do'.. so I did! I reported them to BBB, called my Home Wrranty company and told them NEVER to recommend them again, and if they paid for my service to request their money back, and now I'm writing reviews on every review place I can find. Even the poor lady that answers their phones said she is so frustrated with them because they are so bad. DO NOT USE CHARLES IN CHARGE because Charles is DEF NOT IN CHARGE here!

Through a home warranty service (AHS) Charles N Charge came to my home on 3 separate occasions to diagnose & resolve an issue with my AC unit that cools my upper level. Ultimately Charles N Charge replaced the compressor on 8/12/14. The service tech that came out (Ken) used a combination of crimping and "sealant" to fit tubing/pipes that were obviously mismatched. That a pipe reducer/coupler for a proper fitting. The "sealant" in an excessive amount leaked in to the down position of the pipe clogging/damaging the compressor. When Charles N Charge came out again as the unit stopped working (unbeknownst to me, the compressor was damaged) I was told my evaporator coils had gone bad and I needed to replace the unit. After some homework around AC replacement and reading about industry standard and quality installation I found Charles N Charge does not carry industry certification and is not recognized by industry organizations (ACCA, HARDI, NATE, AHRI) so I decided they would not be the company to install a new unit for me. In getting cost estimates from another AC company is when I learned Charles N Charge had improperly installed the compressor, my evaporator coils were not bad but the compressor was damaged from the "sealant" used. I wish I could post the pictures. I reached out to Charles N Charge, providing the information from the AC company that came out to give an estimate complete w/pictures and was basically told they did nothing wrong, the compressor was installed properly.

My experience with Charles in Charge Heating and Air Conditioning was very positive. The technician was very professional and communicated every step of the process. The technician demonstrated how all the equipment worked and related to each other. He was very knowledgeable of the equipment he was installing. Also, he was punctual and well organized. The office staff communicated with me every step of the way, including follow up calls and even progress reports while the job was on going. They went above and beyond good customer service. I would definitely recommend them. I will be using them for ALL of my heating and air conditioning needs from here on. Thank you Charles in Charge! You guys are awesome!

i recvd confirmation and follow up calls . Staff was very professional and courteous . Technician communicated the different 10 aspects of the services he was going to perform . When they left , they cleaned all the areas that they worked in . I felt the went above and beyond what they really had to do .

Jon was very professional, courteous, and explained everything to me.