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Buff & Coat

Hardwood Flooring Sales and Installation, Floor Cleaning and Waxing

About us

Hardwood floor refinishing. Crews of 2-3 workers.

Business highlights

15 years of trusted experience

Services we offer

Hardwood Floors - Sanding, Staining, Coating, & Sales & Installation.

Services we don't offer

Not a General contractor for other home repair or remodeling. We do not move furniture but refer that to a moving professional.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

4.758 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
7%
3
3%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 26-50 of 58 reviews

Trudy N.
03/2017
5.0
hardwood floor, floor cleaning
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Linda S.
07/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

JAMES P.
07/2016
3.0
hardwood floor
  + -1 more
unknown
Description of Work: Replaced prefinished wood flooring planks in kitchen that had water damage. Customer provided the replacement planks. Did not replace portion of baseboard that was also water damaged; they did not offer to get the needed materials from Lowes. Customer fixed this himself after they left. My biggest complaint is that they did not treat the underlying concrete to remove any residual water, so now we have a situation where several of the replacement boards are discoloring (mildew and/or mold).

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$450

Katherine A.
03/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: They redid my kitchen floor. It isn't perfect because it needs to be completely stripped but it is a huge improvement and only took a few hours of work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

John B.
01/2014
5.0
hardwood floor
  + -1 more
Crew was on time and did a good job. A couple of days later we found a couple of spots that did not apply correctly. B&C team returned and took care of the problem. Have recommended them to another family
Description of Work: Did light sanding on 25+ year old parquet oak floors, hand sand rough spots and applies two coats of a semi gloss coat.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$880

Kim G.
12/2013
5.0
hardwood floor
  + -1 more
Contractor was able to locate a floor board piece which matched the current floor stain wonderfully allowing the floor to be repaired quickly. Although the piece was replaced win a slight gap, contractor returned within the hour and fixed the problem with another board. Although this was a small job, I would use them again for even bigger jobs.
Description of Work: Repaired defective floor board.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

Jeffrey M.
11/2013
5.0
hardwood floor
  + -1 more
Excellent. He took the time not only to give us a quote but found the reason for the water damage in one location (downspout directed wrong) and fixed it for us at no charge. Once contracted, they showed up on time, then cleaned up after. The result is better than expected. You would never know there had been any damage. I am an engineer and have been disappointed on more that one occasion with contracted services. In fact, the water damage in one location was due to improper installation of windows. I was very pleased at both the quality of the work and the value (the cost was much less than expected). Definitely recommend this company.
Description of Work: Replaced two sections of hardwood and sanded and finished a larger section of hardwood that had water damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

vivian B.
10/2013
5.0
hardwood floor
  + -1 more
Andrew Robertson, the owner, was very punctual for the estimate (even though he had to drive 40 miles). He gave me a quote. He gave me the maximum Angies List discount. It took 2 days to complete the job and floor looks beautiful. It had carpet, so even though my daughter and I removed the carpet, I still had hundreds of nails and staples. They removed the staples and nails also.
Description of Work: Complete sand and finish/seal & prime 1 coat/polyurethane top coats 2/230 ft quarter round natural oak/removed hundreds of nails and staples from former carpet. Total of 707 sq. ft.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,475

Kerrie B.
10/2013
5.0
hardwood floor
  + -1 more
Very professional and honest, has a great deal of knowledge as to hardwood floors.
Description of Work: I had a small area of hardwood floor that needed replaced, he came out gave us an estimate, got us in as quickly as possible, the job was done and you can't tell where it was replaced. He also was very honest of what to do with my daughter's hardwood floor. Told us what to do and how to care for the floor. I would not hesitate to have them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$585

Diane O.
09/2013
5.0
hardwood floor
  + -1 more
My home is less than 3 years old and needed a small repair. Wanted to discuss a polish on it as well. Instead of talking me into something I did not need he volunteered that I could go to lowes, pick up few products and do the job myself for huge savings. WOW that does not happen often! I will not hesitate to call him when I need a job done or recommend him to a friend.
Description of Work: Called for an estimate. He answered call on a Saturday- in my home promptly on Tuesday

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Terri H.
07/2013
5.0
hardwood floor
  + -1 more
I was gone on a trip when this work was performed. Upon my return, my floors were beautiful. I was given a name of a company to move all of my belongings into the garage. Wonderful guys. The worst part was the packing and unpacking. The best part: Having brand new looking hardwoods that are 52 years old.
Description of Work: refinished all of my hardwood floors. 1800 sq ft

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Debbie S.
05/2013
4.0
hardwood floor
  + -1 more
They did a great job. The floors look great. However they were late coming to our home to get started. No phone calls to follow up. On the second day, they stated they would start at 9:00, no show till 9:45. We had to call them.
Description of Work: They stripped our old wood floors and applied coating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0

Yes, I recommend this pro
$2,395

Bill A.
04/2013
5.0
hardwood floor
  + -1 more
We received two quotes: One for a complete refinishing of the floor and a second for the "buff and coat" treatmen which was half of the cost of refinishing. We had to wait several months to do the job but when we called them, they were able to accommodate us very quickly. To prepare for the work, my wife and I removed all of the furniture in areas with hardwoods. They arrived with two guys that really knew their stuff....they even helped me with squeeks in my floor. There was NO dust during the process.....very neat and clean. The floor is absolutely beautiful. There were some small areas that we found after the floor dryer that they promptly came back and touched up. I HIGHLY recommend Andrew and his company.
Description of Work: Buff hardwood floors to remove imperfections and apply new top coat. Also, hand sand trouble spots and treat with color stain to blend in area with rest of floor. (Thanks to the abuse heaped on ur floors by our dogs and their toenails.....)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Robert F.
04/2013
5.0
hardwood floor
  + -1 more
The overall experience is very good and I plan on using them again.
Description of Work: We had a few boards replaced from water damage from the dog bowl. We had the boards leftover from the original installation. They were very nice and quick and on time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Benedict G.
03/2013
5.0
hardwood floor
  + -1 more
There was a bit of a mix-up in our initial appointment to have an estimate performed but we connected on the second attempt. Andrew was friendly and addressed all of our questions and concerns about the process. We were a little hesitant to just go with the buff and coat service which is not a full refinishing of the hardwoods but rather the removal of the top layer or two of existing polyurethane and reapplying two new coats. Andrew assured us that our floors were a good candidate for the buff and coat process as we had very little damage to the actual floorboards, just wear and tear on the existing polyurethane finish. The work crew arrived on time and completed the job in about a half day. Floors turned out very well - I wouldn't call them "like new" but that's not what was promised either - Andrew does a great job of setting the right expectation. Using this service instead of a full sand down and refinishing probably saved us close to $2K, overall very satisfied with the results.
Description of Work: Performed buff and coat service to restore all of our hardwoods on the first floor of our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

SCOTT F.
12/2012
5.0
hardwood floor
  + -1 more
Excellent. On time. Answered initial call promptly. Careful with carpets and furniture near hardwood floors.
Description of Work: Superficial sanding/buffing of 3 rooms' hardwood floors with application of finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Patrick C.
11/2012
5.0
hardwood floor
  + -1 more
We hired Buff and Coat to refinish our Hardwood floors in the downstairs of our home. We recently purchased the home that we had them service and the home had been unoccupied from a long period of time. Therefore, the hardwood floors were in poor shape due to the number contractors that had worked on the home and overall lack of maintenance/cleaning. We had several companies provide estimates and found that Buff and Coat had the best price to refinish the floors and provide 2 coats of their refinish. We also found that the lead service person Andrew was very professional during the process. To start, Andrew was extremely flexible and did a wonderful job explaining the process and also helped provide tips as we determined the finish of our floors. For instance, we had a delay with closing and with painters finishing their work and Andrew was able to reschedule several jobs to accommodate completing our job. Once the crew finished refinishing our floors, it was amazing how the floors looked brand new. The floors really set the tone for the entire downstairs and we were extremely satisfied with the outcome of the floors for the price. I would definitely recommend Buff & Coat for floor refinishing services in the future. You will definitely be happy with the service.
Description of Work: We had Buff & Coat refinish the hardwood floors in our home which were approximately close to 1400 - 1500 sq ft. of hardwoods.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,460

MARTIN D.
08/2012
5.0
hardwood floor
  + -1 more
Very satisfactory job with great results.30 year old hardwood floor with many scratches from big dog's nails.Looks like new.Dusty job, but plastic sheet protection kept dust localized.Cleaned up very well.Very prompt and professional.Highly recommended!
Description of Work: Repaired hardwood floor after installation of new kitchen.Sanded, buffed and refinished (coated) existing hardwood floor in 2 rooms and corridors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

LOUIS N P.
06/2012
5.0
hardwood floor
  + -1 more
Our six-year-old hardwood floor was showing heavy scuffing and other surface imperfections in the coating. We had applied a commercial coating product that looked good at first, but became unattractive after continued use. The coating showed many scuff marks that couldn't be removed. Over-coating covered the scuffs, but led to an unsightly build up that seemed to scuff more easily.We actually considered replacing the flooring.Fortunately, we contacted Andrew Robertson of Buff & Coat. At first, he was concerned that the coating we had applied would be difficult and costly to remove. He worked with us to find an economical way to remove the product. Once that coating had been removed, his crews lightly sanded the hardwood and applied two coats of polyurethane. The entire process was done in less than a day. Our hardwood floor looks like new again. The polyurethane coating is durable and cleans easily with plain water.
Description of Work: Andrew Robertson of Buff & Coat (704-877-7559) worked with us to remove the inferior hardwood floor coating that we had applied. Then the floor was lightly sanded and recoated. The results were great! Our hardwood floor looks new and it cleans easily. The Buff & Coat crew was punctual, courteous and professional in every way. We are very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Fred T.
05/2012
5.0
hardwood floor
  + -1 more
Furniture was moved before work began and the Friday the crew came back to the house after 4pm to move the furniture back.
Description of Work: The floors in the living and dining room, foyer, landing, 13 stairs, upstairs hallway, and bedroom were sanded and varnished. The work started about 10 am Thursday. The crew worked until about 10:30 pm, resuming around Friday around 9am and working until noon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,100

Vicky C.
04/2012
5.0
hardwood floor
  + -1 more
They refinished my hardwood floor and sort of sanded it and put a hard coating on. They were in-expensive and for the money I paid, they made my floor look a hundred percent better. I rate them highly and I would use them again in the future if needed.
Description of Work: I used Buff & Coat for hardwood flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

12/2011
5.0
hardwood floor
  + -1 more
The experience overall was just great. I’ve been very, very impressed with them. The technicians were right on time and completed the work beautifully. It was a tough job and they were excellent. I’d recommend them highly.
Description of Work: Buff & Coat sanded and refinished flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mel F.
12/2011
4.0
hardwood floor
  + -1 more
Problem is that the coating peeled off when putting down paper and tape to protect floor from worker traffic. That's right, the paper tape pulled off the finish.
Description of Work: Buff & Coat stripped and recoated the hardwood floor.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$850

John D.
12/2011
5.0
hardwood floor
  + -1 more
The job was excellent. They were very professional and responsive with any questions or issues that we’ve had. I’d highly recommend them.
Description of Work: Buff & Coat refinished our wood floors, so our floors looked almost brand new again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

michal M.
12/2011
5.0
hardwood floor
  + -1 more
The work was fine. The supervisor was extremely nice, and their price was very reasonable. I'm happy with their services overall.
Description of Work: Buff & Coat resurfaced part of our hardwood flooring where there were stains.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)
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Contact information

2815 Glen Summit Dr, Charlotte, NC 28270


Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardwood Flooring Sales and Installation,
Floor Cleaning and Waxing

FAQ

Buff & Coat is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

Buff & Coat accepts the following forms of payment: Check
Yes, Buff & Coat offers free project estimates.
Yes, Buff & Coat offers eco-friendly accreditations.
No, Buff & Coat does not offer a senior discount.
No, Buff & Coat does not offer emergency services.
Yes, Buff & Coat offers warranties.
Buff & Coat offers the following services: Hardwood Floors - Sanding, Staining, Coating, & Sales & Installation.
Not a General contractor for other home repair or remodeling. We do not move furniture but refer that to a moving professional.

Contact information

2815 Glen Summit Dr, Charlotte, NC 28270


Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM