Founded 2001 • With Angi since September 2012
Service Provider Response[Member Name Removed], we are sorry you did not have a good experience with us however I want to respond to some of your comments so that consumers are not confused. First off as far as James Hardie certifying contractors you are correct, they no longer offer that service however they did certify contractors years ago so we apologize for the confusion. Energy Catcher is a member of James Hardie's Contractor Alliance Program. As an Alliance Member, we strive to meet or exceed all manufacturer installation recommendations and to operate in professional manner. As far as the 2.5" vs 6" flashing behind the siding (butt joints) that you had said an inspector told you he would have failed us, could you please forward his info as he is been mis informed and should not be interfering with projects he knows nothing about especially being a representative of the town. We would like to make the inspections department aware of his behavior. Siding in general does not require any flashing behind the seams/butt joints. Typical installation requires the house to be wrapped and then sided. James Hardie only recommends this and as James Hardie informed you, 2.5" was sufficient as was our entire installation. Lastly and most important is your comment about our "Fly by night subcontractors" and our claim to be fully insured, we are fully insured with double the liability required by NC and have workers compensation insurance. Our installers are also required to also carry insurance as well. (Workers Compensation and General Liability) This is for your protection. What insurance companies will not cover is claims being made when a Contractor is installing over a unforeseen pre-existing conditions/home alterations not up to code especially if the existing work was done incorrectly and as a direct result caused damage by the new work being complete. Having said this we find it odd that a town inspector would criticize our work which not only is compliant with manufactures installation guidelines as well as to all local and state code but failed to point out the existing work that was not completed to code and should have been identified during your home inspection. We sincerely apologize for any mis communication and hope that we have addressed any of your concerns stated in your review.
Service Provider Response[Member Name Removed], I am one of the owners of Energy Catchers and sincerely apologize for any inconveniences we may have caused you. We have been working very diligently on fixing the issues you expressed in your review. Our installers were under the impression your daughter did not want us there so early the following day and the screens were a direct result of our manufacturer however that does not excuse the poor communication and service you experienced with us. I hate that we met some of your expectations and completely failed on the easy stuff! Furthermore that your daughter felt the need to complete our job. Please reach out to me anytime and I promise to do whatever is necessary to show you why we have so many great reviews. I had my manager reach out to you as I was out of town and I am not always readily available. I did want to respond to your comment about me making the homeowner look like an idiot. I have only responded defensively when necessary and if you read those very few reviews we hope you will see "our side of the story" Either way when we are wrong we are accountable and in this case I feel like we really let you down, for that I am truly sorry.
Service Provider ResponseThank you [Member Name Removed]. We appreciate the many opportunity's you have given us and trusted us with your home. Please let us know if you ever need anything!
Service Provider Response2/16/18 Update: Good afternoon sir, the general manager has tried to reach you several times today. Please return his call as we are pursuing our inquiry to this matter and would appreciate speaking with you. Thank you in advance. 2/15/18 Response: We appreciate your feedback and would like to discuss this with you further. This violation of our code of conduct is grounds for immediate termination. Our pricing is standard and market based and any deviation would be a violation of company policy. Deviations from our standard estimate practices are not tolerated as we hold our customer advocates to the highest standards. The sales and general managers have contacted the customer advocate and a full investigation of your visit has begun. We appreciate you bringing this to our attention as we strive to be a leader in providing competitively price exterior home improvements. We pride ourselves with providing our friends and neighbors throughout the area with home improvement services we can be proud of. Violations of our standard practices are not tolerated. We appreciate you bringing this to our attention and realize feedback like this directly affects the ability of our employees to earn a living. We take matter such a this seriously because poor reviews like this affect opinions making it difficult for our employees to feed their for their families. We will conduct a full investigation and terminate anyone that threatens our livelihood and ethical standards.
Service Provider ResponseThank you for the positive review of your experience with us. We appreciate your business.
Service Provider ResponseWe apologize for the inconvenience. Our manufacturer warranty's all of our windows against chipping or peeling paint. I am not sure who you spoke with but we would be happy to revisit the job and take a look at any issues? Please do not hesitate to call.
Service Provider ResponseWe are sorry for your troubles and certainly would be happy to look at the job to evaluate and fix any issues. Please feel free to contact us anytime to discuss.
Service Provider ResponseWe always appreciate your business! Please don't hesitate to contact us if you need anything.
Service Provider ResponseThank you for your feedback. We did want to apologize again for the inconvenience as we were not aware of the order on Angie's List. We were under the impression we would be notified immediately by phone or email if an order was placed and we were not notified. We understand that after little communication the 6-8 week time frame for job completion does seem long but that is our normal time from start to finish. Once again we're sorry for the inconvenience and we thank you for your feedback.
Service Provider ResponseWe appreciate your business and the kind words. Please let us know if you ever need anything.
Service Provider ResponseThank you for the honest review. We appreciate your feedback and always strive to be better!
Service Provider ResponseThank you for the Kind words. We really Appreciate your business.
Service Provider ResponseThank you for the wonderful feedback, we look forward to working with you on future home improvements!
Service Provider ResponseThank you for your review we appreciate when our customers give us feedback. We would like to apologize again for the caulking issue you had and are glad you are happy with the changes we made.
Service Provider ResponseThank you for your feedback, [member name removed]. We did want to apologize once again for the bad experience you had with our company and also wanted to inform you that the lead installer you spoke of has been terminated from the company due to other bad reviews. We have also implemented install meetings with our installers each week to go over each job and its' requirements. Please let us know if there are anymore problems with the windows as they are under warranty. Again, we apologize for the inconvenience and thank you for your feedback.
Service Provider Response(Member name removed) we wanted to thank you for your business and let you know that we appreciate your feedback. It is wonderful to hear that our installers are doing a great job by arriving on time and making this process as smooth as possible for our customers. To thank you for your review we are entering you into our quarterly gift card giveaway for a $200 gift card. Again, thank you for your business and review.
Service Provider Response[member name removed], We wanted to thank you for your feedback and again, thank you for another chance to properly instal your windows. We're very sorry for the wrong installs and did want to let you know that we have implemented weekly install meetings so that installers can go over each job individually and address any concerns they may have. Again we really do appreciate you giving us another chance and also look forward to hearing your updated review on the latest install.
Energy Catchers LLC is currently rated 4.1 overall out of 5.
Energy Catchers LLC is open:
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 PM
Energy Catchers LLC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Yes, Energy Catchers LLC offers free project estimates.
Yes, Energy Catchers LLC offers eco-friendly accreditations.
Yes, Energy Catchers LLC offers a 10% senior discount.
Energy Catchers LLC offers the following services: We offer Windows, Doors, Roofing, Siding, Insulation, Radiant Barrier, Gutters, Gutter Protection, Screen Rooms, Sun Rooms and Porch Conversions.
We do not offer Interior Remodeling, Electrical, HVAC, Plumbing, Framing, General Repairs, Painting, Landscaping, Drainage, Kitchens and Baths.
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2022 Super Service Award
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