
Energy Catchers LLC
About us
Our fully insured, locally owned and-operated business has 20+ years of experience. We go the extra mile for our customers by guaranteeing the best prices and selection. Even small details such as using a better quality of caulk ensures your satisfaction with our work. All of our staff has received extensive training so we are up-to-date with all new regulations and technical advances.
Business highlights
Services we offer
Doors, Gutter Protection, Gutters, Insulation, Radiant Barrier, Roofing, Screen Rooms, Siding, Sun Rooms and Porch Conversions., We offer Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
4% | ||
0% | ||
21% | ||
4% |
"[Member Name Removed], we are sorry you did not have a good experience with us however I want to respond to some of your comments so that consumers are not confused. First off as far as James Hardie certifying contractors you are correct, they no longer offer that service however they did certify contractors years ago so we apologize for the confusion. Energy Catcher is a member of James Hardie's Contractor Alliance Program. As an Alliance Member, we strive to meet or exceed all manufacturer installation recommendations and to operate in professional manner. As far as the 2.5" vs 6" flashing behind the siding (butt joints) that you had said an inspector told you he would have failed us, could you please forward his info as he is been mis informed and should not be interfering with projects he knows nothing about especially being a representative of the town. We would like to make the inspections department aware of his behavior. Siding in general does not require any flashing behind the seams/butt joints. Typical installation requires the house to be wrapped and then sided. James Hardie only recommends this and as James Hardie informed you, 2.5" was sufficient as was our entire installation. Lastly and most important is your comment about our "Fly by night subcontractors" and our claim to be fully insured, we are fully insured with double the liability required by NC and have workers compensation insurance. Our installers are also required to also carry insurance as well. (Workers Compensation and General Liability) This is for your protection. What insurance companies will not cover is claims being made when a Contractor is installing over a unforeseen pre-existing conditions/home alterations not up to code especially if the existing work was done incorrectly and as a direct result caused damage by the new work being complete. Having said this we find it odd that a town inspector would criticize our work which not only is compliant with manufactures installation guidelines as well as to all local and state code but failed to point out the existing work that was not completed to code and should have been identified during your home inspection. We sincerely apologize for any mis communication and hope that we have addressed any of your concerns stated in your review."
"[Member Name Removed], I am one of the owners of Energy Catchers and sincerely apologize for any inconveniences we may have caused you. We have been working very diligently on fixing the issues you expressed in your review. Our installers were under the impression your daughter did not want us there so early the following day and the screens were a direct result of our manufacturer however that does not excuse the poor communication and service you experienced with us. I hate that we met some of your expectations and completely failed on the easy stuff! Furthermore that your daughter felt the need to complete our job. Please reach out to me anytime and I promise to do whatever is necessary to show you why we have so many great reviews. I had my manager reach out to you as I was out of town and I am not always readily available. I did want to respond to your comment about me making the homeowner look like an idiot. I have only responded defensively when necessary and if you read those very few reviews we hope you will see "our side of the story" Either way when we are wrong we are accountable and in this case I feel like we really let you down, for that I am truly sorry."
"Thank you [Member Name Removed]. We appreciate the many opportunity's you have given us and trusted us with your home. Please let us know if you ever need anything!"
"Thank you!"
"We appreciate your feedback. Thank you!"
"Thank you for the positive review of your experience with us. We appreciate your business."
"Thank again! We appreciate your business and look forward to hearing from you in the future."
"We are sorry for your troubles and certainly would be happy to look at the job to evaluate and fix any issues. Please feel free to contact us anytime to discuss."
"We apologize for the inconvenience. Our manufacturer warranty's all of our windows against chipping or peeling paint. I am not sure who you spoke with but we would be happy to revisit the job and take a look at any issues? Please do not hesitate to call."
Having received the windows and having them installed, I must say they are not exactly what I pictured. I still have condensation form on the windows on humid mornings when the AC has run during the night. I thought triple pane windows would not do this. The people that installed it were nice, but extremely slow. It took two days to finish the install and wrap the windows.. The crew that came out a few weeks later (to redo some of the insulating strips at the bottom of the windows) was fast and efficient and also very nice. I mentioned to them that the top window would slide down anytime I opened the bottom windows. The lead man told me he would order the parts and when he received them, he would contact me and he would add the needed assembly pieces. I am still waiting on those parts to be received and installed.
As a follow up...the owner of the company contacted me and explained that the original people I had dealt with at my home were no longer employed and that some things got "looked over" for some of their customers. He assured me things would be fixed and I have an appointment with him within the next week to go over what needs to be fixed. I''ll update again as the situation goes forward. I did go ahead and update my scores, just because of the phone calls and apologies from the owner of the company.
Owner came out and fixed the windows. The problem I had was in the adjustments of the window and not the windows. He made some adjustments and now the windows work perfectly. I was so happy with the end result that I have hired him to install two new outside doors. That work is scheduled for a few weeks out, but I know he will follow up to be sure they are installed correctly.
"We always appreciate your business! Please don't hesitate to contact us if you need anything."
Now from the start. The sales man Michael came with a good demo and information of the product. He estimated 4-6 weeks and they were installed on the 6th week.
The installers came on time and the lead guy was great. They remove the molding on the inside and pull out the exisiting window. We did not realize that you lose about 3 inches width of window (glass) on every opening. This is true for any replacement window, no matter what the brand. It's no biggie, but good to know.
Two things the installers need to do well.
Remove the existing molding without destroying it
Know how to caulk....this is very impt.
You need to repaint inside molding, so be prepared to do this.
The lead guy did a fantatstic job of removing molding, leveling window and caulking inside. The helper was/is learning and is a work in progress.
It took a full day 9:15 to 5:30, to install everything.
The sales form indicated windows would be cleaned as part of install and these guys were not aware of that and had nothing to clean them with. I was in a rush to leave house and did not make them do it. In retrospect, I should have held the payment and had them clean the windows after I was gone or have them come back next day.
Dealing with any contractor always involves some give and take, so as indicated in the rating, we are overall very happy..
"We appreciate your business and the kind words. Please let us know if you ever need anything."
"Thank you for the honest review. We appreciate your feedback and always strive to be better!"
"Thank you for the Kind words. We really Appreciate your business."
"Thank you for the wonderful feedback, we look forward to working with you on future home improvements!"
windows in our house for a total of $14,900. There were 28 Low E2s, 5 Low E3s
(higher efficiency for the sun-bearing side), a large half-round picture window,
three doors and another small window. The bottom line is that we are very
pleased with the windows and we would definitely recommend them to a friend.
Before deciding on America's Best Choice, we looked at the windows at a very
large low-cost window company, but we were less impressed by their construction
and look. We got a quote from a large home improvement company (HD). Their
cost was almost double, and their window frames were so thick that the actual
windows would be small, changing the look of our house. They claimed that
they're better construction, but I'm quite happy with the construction that
America's Best Choice offers and they look the best too. The large home
improvement company wouldn't even quote the other windows (picture window and
doors). They said I'd have to find someone else to do that part. America's
Best Choice did it all. This was a big bonus to us because the non-standard
windows are (and were) the headache. I understand why others don't want to mess
with it.
However, all wasn't perfect. After the first
two-day install, they had to come back a few times over the next few weeks to
get the doors in place and finish caulking. I did have to get involved when I
saw the caulk was cracking, presumably because they were using a fast-dry caulk
(it wasn't cheap caulk, but it was junk in my opinion). Justin was quick to
agree and switched to the one I recommended. I think Justin agrees that they
won't be using that one anymore.
Ideally, they would have done the work of a
skilled, perfectionist carpenter when replacing the trim around the windows.
That is, I would have liked to see no caulk gaps larger than 1/8", but I
conceded that 1/4" gaps in some areas can be caulked (rather than moving the
trim in to the window). In the end, noone will notice and I believe the outside
caulk lines will stand up for many years to come.
In the end, we're very happy. If we were doing it
again, we'd go with America's Best Choice.
"Thank you for your review we appreciate when our customers give us feedback. We would like to apologize again for the caulking issue you had and are glad you are happy with the changes we made."
"[removed member name] we wanted to thank you for your business and let you know that we appreciate your feedback. Also, we wanted to remind you that if anything is unsatisfactory with the windows to please let us know as they are under a warranty. Again, thank you for your business and review."
The installation team came for the installation on time. It took less than a day to install all of the windows. The windows appear to be of reasonably good quality and the outside noise reduction is noticeable. It's sort of early to tell if there are any air leaks, etc.
I paid them in full at the end of the job. However, the real issue came when I pointed out some installation issues:
1) screws in the windows that were not countersunk properly and hindered the upper sash from moving
2) lack of outside caulking on the window flashing / covers
3) one of the windows wasn't finished properly.
Chris, the head of the crew came back and had a terrible attitude. He said that I should be satisfied with whatever installation they did. That I unreasonably expected a quality installation with cheap windows. That if he removed the side screws, the windows would leak air (implying a lack if installation quality). In general, he seemed disturbed that I called him on the installation. I had to ask him to leave and I completed all but one of the issues myself. He also complained that he didn't get paid enough to do a "quality or good" job. He was clearly a sub-contractor.
However, this lack of professionalism on the part of the installation crew made me suspect the overall quality of the installation. Did they do it too fast? Did they caulk & seal the windows properly? I have a suspicion the answers are no. The owner tried to convince me that they cared, but I'd already lost confidence in the company. I felt like he was just telling me words and wouldn't back them up with reliable actions.
I would not recommend them because of terrible installation professionalism and potentially haphazard installation. While the sales & office staff appear "nice", the proof is in well installed, reasonable quality windows. I don't feel that they met this.
"Thank you for your feedback, [member name removed]. We did want to apologize once again for the bad experience you had with our company and also wanted to inform you that the lead installer you spoke of has been terminated from the company due to other bad reviews. We have also implemented install meetings with our installers each week to go over each job and its' requirements. Please let us know if there are anymore problems with the windows as they are under warranty. Again, we apologize for the inconvenience and thank you for your feedback."
"(Member name removed) we wanted to thank you for your business and let you know that we appreciate your feedback. It is wonderful to hear that our installers are doing a great job by arriving on time and making this process as smooth as possible for our customers. To thank you for your review we are entering you into our quarterly gift card giveaway for a $200 gift card. Again, thank you for your business and review."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.