Energy Catchers LLC

It was fine until they had finished the job, got paid, and left the worksite. Then I noticed that I had no screen on my new sliding door a few days later. I called and was promised that they had my screen and would bring it back and install it. After multiple calls and complaints, the screen that I Paid for is STILL not here! Almost ONE YEAR LATER! I feel like I’ve been ripped off and will NEVER see the screen I deserve!

They claim to be "Hardie Certified". James Hardie Industries will tell you they do not certify anyone. Energy Catchers used subcontractors who didn't know the installation differences between unpainted Hardie Board and ColorPlus. They failed to follow manufacturer best practices on at least 8 of 12 points, and refused to change what they were doing when handed the printed mfg best practices, claiming they were 'trained experts'. Most egregiously, they skimped on flashing, using 2.5" pieces instead of the manufacturer recommended 6". Town inspector said if he was allowed to inspect the work (not required since 2015), he would fail the job on that point alone. Any insurance claims against Energy Catchers LLC (who claim to be fully insured, etc) are instead handled by the insurance of fly-by-night subcontractors.

We were impressed with the quality of the windows and the explanation by the salesperson that this is a family business dedicated to good service. In fact, the windows themselves are excellent, but the customer service was horrendous. We received a call with a tentative install date. The salesperson said that someone would check over the window order and call three days before install to confirm the date and then call the day before the installation date to confirm. Neither of these calls took place, though the installers showed up as promised the day of installation. Actually, the salesperson called at 6:30 that morning following an email from my daughter. He said the lack of a phone call was because the lady in the office went home sick. Midway through the afternoon the supervisor, complaining of allergies, left. The windows were installed and capped. The substitute supervisor told my daughter (her house) that they would be back the next day @ 7:30 to caulk the windows. They didn't come until 2:30 (she works and had to stay home for their arrival) and didn't call until she called them. They said they didn't have her phone number, but it is not clear why they couldn't have called the business office to have them call or to give them the number. In contrast to the installation, which appeared to be excellent, the caulking was hit or miss and a mess. The caulking crew was supposed to be at the house from 7:30 until 2:30. They were actually there from 2:30 til 6pm-3 1/2 hours instead of 7 hours, which might explain the slapdash caulk job. We also pointed out to the crew that 9 of the 10 screens had gaps between the screen and the spline. In other words, the screens had been improperly cut and were too small for the window in order for the spline to catch them properly. My daughter was told that someone would come and get the screens on the Monday following the weekend so that they could be fixed. This didn't happen. Joe, who had originally been the individual measuring the windows came by at some point to try to pop the screens back in behind the spline. He also tried to fix some of the caulk, but again left several areas uncaulked and the still broken screens on the windows. My daughter called him to tell him that there was still missing caulk and that the screens were not fixed-as I said, they were too small and couldn't be fixed by trying to force them behind the spline. Joe called on Thursday saying that he was going out of town and wanted final payment. He was told that, according to the contract, he was not to debit the credit card until the job was done. He tried to say that the faulty screens were a warranty issue and not an installation issue, which was not accurate. He promised not to debit the credit card and took the screens off to take them back to the business. (Why this hadn't happened as promised on Monday who knows? )Ten minutes later I was informed by my bank that my credit card had been debited. We called his voice mail and told Joe that we were contacting the bank. We also tried calling the office to speak to the owner or anyone there-reached only voice mail. Joe called back, apologized and blamed the debit on the office staff. He did credit the account back. He came by around 6 pm on Friday and put the screens in. My daughter did the final caulking herself, as she was tired of the aggravation. In short, the windows and the installation of the windows into the walls of the house were excellent. The finish work and the communication was horrendous. Twice during the week I had tried to called the vaunted boss who, the salesperson said, was committed to 5 star reviews and wanted to do anything to please the customer to get those 5 star reviews. Never got a call back from him, even when I called furious about the credit card being prematurely debited. Based on other reviews I had read in other forums, I expected a smooth and positive experience. That was not my experience. I have noted that in other negative reviews I have read, the owner responded and gave "his side of the story," often making the home owner look like an idiot. I can hardly wait to see if he tries to pull that with me, given that he couldn't even be bothered to return my phone calls.

Great job! Quality work and attention to detail!

As promised.

Great good service and good Price very professional company

This company was 50% higher than the next highest offer which was very high. Do not waste your time with this company. the rep are great however.

unknown

It all went well. A crew of two guys came out and had everything installed that day. They had to come back the next day and caulk the outside because it started to rain. I love the new windows!

It did not go very well. They ordered the wrong windows to replace. They had to come back out 3 times afther the first meeting to redo things. They did not clean up their mess. I am still currently cleaning up the mess they left behind, I should not have to clean up after them. Also I had to have 4 windows painted because the paint started to chip and they told me that this usually happens and that they were not responsible for it. I've been calling them and they have yet reached out to me, I am tired of trying to get in contact with them, I would not recommend them to anyone.

I would not recommend this company to replace windows mainly because of poor craftmanship on the installers part. I picked up approx. two handfuls of nails around the outside of my house that were left on the ground, some that had been removed from the old windows and some were new nails that had been dropped by the installer. I noticed two different windows where the siding had a nail through the face of the siding just above the window. I also noticed one window that had a nail sticking through the lower leftside track of the window about a half an inch that had been nailed through from the side of the window. The vinyl siding and trim did not look as though the installer took their time to replace because some of the trim and siding had been cracked or broken on the ends. I would recommend anyone considering replacing their windows to get a personal reference from someone you can trust which is something I should have done.

I ordered 10 windows on 4/15 and then 3 additional windows around the middle of May. I received a call last week to tell me it will be apx. 3 weeks before they will install due to me ordering the other 3 windows. To date I have not had any of the windows installed, so I will have to hold my opinion. I will let you know when I have new windows. Having received the windows and having them installed, I must say they are not exactly what I pictured. I still have condensation form on the windows on humid mornings when the AC has run during the night. I thought triple pane windows would not do this. The people that installed it were nice, but extremely slow. It took two days to finish the install and wrap the windows.. The crew that came out a few weeks later (to redo some of the insulating strips at the bottom of the windows) was fast and efficient and also very nice. I mentioned to them that the top window would slide down anytime I opened the bottom windows. The lead man told me he would order the parts and when he received them, he would contact me and he would add the needed assembly pieces. I am still waiting on those parts to be received and installed. As a follow up...the owner of the company contacted me and explained that the original people I had dealt with at my home were no longer employed and that some things got "looked over" for some of their customers. He assured me things would be fixed and I have an appointment with him within the next week to go over what needs to be fixed. I''ll update again as the situation goes forward. I did go ahead and update my scores, just because of the phone calls and apologies from the owner of the company. Owner came out and fixed the windows. The problem I had was in the adjustments of the window and not the windows. He made some adjustments and now the windows work perfectly. I was so happy with the end result that I have hired him to install two new outside doors. That work is scheduled for a few weeks out, but I know he will follow up to be sure they are installed correctly.

I could never get in contact with them. They never contacted me and I e-mailed and e-mailed and called. Finally, I was able to contact someone and they were 6-8 weeks out on getting the job done.

I did a lot of research on vinyl windows after being shell shocked by the Pella folks. So far we are very pleased. We purchased the low e, argon filled. We have south facing front windows and the sun heat coming through has been cut significantly i.e. the low E is working. Also the half screen is a great idea, as we used to just not have screens up and this arrangement works very well. The windows themselves operate perfectly and its nice to have something that works again. We put 2 casement over kitchen sink to replace 2 small double hung and these enhance the view and work great. Now from the start. The sales man Michael came with a good demo and information of the product. He estimated 4-6 weeks and they were installed on the 6th week. The installers came on time and the lead guy was great. They remove the molding on the inside and pull out the exisiting window. We did not realize that you lose about 3 inches width of window (glass) on every opening. This is true for any replacement window, no matter what the brand. It's no biggie, but good to know. Two things the installers need to do well. Remove the existing molding without destroying it Know how to caulk....this is very impt. You need to repaint inside molding, so be prepared to do this. The lead guy did a fantatstic job of removing molding, leveling window and caulking inside. The helper was/is learning and is a work in progress. It took a full day 9:15 to 5:30, to install everything. The sales form indicated windows would be cleaned as part of install and these guys were not aware of that and had nothing to clean them with. I was in a rush to leave house and did not make them do it. In retrospect, I should have held the payment and had them clean the windows after I was gone or have them come back next day. Dealing with any contractor always involves some give and take, so as indicated in the rating, we are overall very happy..

The windows took longer to come in than originally promised. I was very pleased with the quality of the window and the installation, however they left broken glass scattered around my house. Also, they had promised to clean the windows upon completion and they did not do that either. Great price on the windows, they just didn't fully deliver on all of their promises.

I was very pleased with the price, and the services they performed for me. They replaced 32 windows with Low-E glass, plus a picture window with a 1/2 round shape. They removed the old windows, the old blinds and replaced the blinds when they were finished. The work was done with minimal stress and they completely cleaned everything up when they were done. In addition they replaced a sill, repaired and replaced damaged wood when there was need. They also used tempered glass on the special window above the tub. In addition they wrapped the wood trim outside the windows with aluminum, and did a great job. In addition they replaced all my gutters and installed Rhino Gutter Guard. All the work done was professional and they left no mess inside or outside. Over all we were very pleased with their price, their service and the job done.

Excellent. Job well done. The installers Kevin and Thomas, did a quality job and were very careful not to damage anything at my home while doing the install. I would recommend them to anyone.

We had America's Best Choice replace all our windows in our house for a total of $14,900. There were 28 Low E2s, 5 Low E3s (higher efficiency for the sun-bearing side), a large half-round picture window, three doors and another small window. The bottom line is that we are very pleased with the windows and we would definitely recommend them to a friend. Before deciding on America's Best Choice, we looked at the windows at a very large low-cost window company, but we were less impressed by their construction and look. We got a quote from a large home improvement company (HD). Their cost was almost double, and their window frames were so thick that the actual windows would be small, changing the look of our house. They claimed that they're better construction, but I'm quite happy with the construction that America's Best Choice offers and they look the best too. The large home improvement company wouldn't even quote the other windows (picture window and doors). They said I'd have to find someone else to do that part. America's Best Choice did it all. This was a big bonus to us because the non-standard windows are (and were) the headache. I understand why others don't want to mess with it. However, all wasn't perfect. After the first two-day install, they had to come back a few times over the next few weeks to get the doors in place and finish caulking. I did have to get involved when I saw the caulk was cracking, presumably because they were using a fast-dry caulk (it wasn't cheap caulk, but it was junk in my opinion). Justin was quick to agree and switched to the one I recommended. I think Justin agrees that they won't be using that one anymore. Ideally, they would have done the work of a skilled, perfectionist carpenter when replacing the trim around the windows. That is, I would have liked to see no caulk gaps larger than 1/8", but I conceded that 1/4" gaps in some areas can be caulked (rather than moving the trim in to the window). In the end, noone will notice and I believe the outside caulk lines will stand up for many years to come. In the end, we're very happy. If we were doing it again, we'd go with America's Best Choice.

The sales and pre-installation process seemed fine. The windows were delayed from the install date by 2-3 weeks, but we had flexibility so that wasn't a problem. The installation team came for the installation on time. It took less than a day to install all of the windows. The windows appear to be of reasonably good quality and the outside noise reduction is noticeable. It's sort of early to tell if there are any air leaks, etc. I paid them in full at the end of the job. However, the real issue came when I pointed out some installation issues: 1) screws in the windows that were not countersunk properly and hindered the upper sash from moving 2) lack of outside caulking on the window flashing / covers 3) one of the windows wasn't finished properly. Chris, the head of the crew came back and had a terrible attitude. He said that I should be satisfied with whatever installation they did. That I unreasonably expected a quality installation with cheap windows. That if he removed the side screws, the windows would leak air (implying a lack if installation quality). In general, he seemed disturbed that I called him on the installation. I had to ask him to leave and I completed all but one of the issues myself. He also complained that he didn't get paid enough to do a "quality or good" job. He was clearly a sub-contractor. However, this lack of professionalism on the part of the installation crew made me suspect the overall quality of the installation. Did they do it too fast? Did they caulk & seal the windows properly? I have a suspicion the answers are no. The owner tried to convince me that they cared, but I'd already lost confidence in the company. I felt like he was just telling me words and wouldn't back them up with reliable actions. I would not recommend them because of terrible installation professionalism and potentially haphazard installation. While the sales & office staff appear "nice", the proof is in well installed, reasonable quality windows. I don't feel that they met this.

Arrived exactly at 9:00 as scheduled, the entire process was smooth from the start to finish and the price was very competitive.

The workers were very nice and their work was excellent. we just love our new windows very time. Wise and all completed in one trip.

After they messed up the third install with the wrong size windows I asked for a refund. They offered the refund with no further questions. When I called them to ask them to mail it to me the manager asked if I would give them the opportunity to make the job right he would do it at cost. I agreed (at this point what did I have to lose) and they are scheduled for July 12th at 9 am. I will let you all know how this goes and if the job is completed. They did seem sincerely apologetic.

Saw ad in weekly inailer and invited 5 other quotes from ads in the NXO. This company was the best quote.

On time, good price, some repairs needed, done professionally.

We enjoyed the video the price was reasonable. The overall service I would recommend the to other peoples.