WOOD HEATING & COOLING INC

Initially, the unit was installed in 2007 to the tune of $2,700.00. A service call was conducted on July 1, 2008. In May of 2011, my Mom, who is 83 years old, heard a noise in the middle of the night. She woke up to find the ceiling in one of the bedrooms had fallen. This was due to leakage from the a/c unit. My husband went to the attic and discovered the strap holding the a/c pan had broken due to too much water in the plan and slowly the water had been saturating the ceiling. Also when my husband checked out the unit, he discovered there was no pipe going from the pan to the other pipe to where the water could drain out if the main pipe had gotten clogged up, which it had. We were told that was the way they did all their business, that they relied on the floater switch. When I questioned that the floater switch obviously was bad, I was told that "NO, the floater switch is fine." So when I asked for them to explain why the a/c unit didn't cut off like it was suppose to when the pan started filling if the floater switch was working property, they had no answer. In the meantime, I questioned 4 other professional a/c people and they never heard of the pan not having a pipe to which IF the water got to the pan that it would drain into that pipe and go outside the house. Ok, so all this time Mrs. Wood is saying they are not responsible. Well, in the meantime, my father had a falling accident and died from his injuries on June 6, 2011 and when I called Mrs. Wood to tell her and see what was going on with the a/c, she told me, in her words "Don't you worry about a thing. Your parents have been ideal customers (30 years) and you tell your Mom not to worry about a thing - we'll take care of it. It's possible that my insurance will pay for it." Well, I took this woman for her word. After all, that's what my Dad always said "your word is your word". Well, my Mom called the guy who gave the estimate and told him that he would probably want to call Mrs. Wood and verify with her that she IS paying for the work and the bill could be sent to her. Well, when he called her, she said "my insurance denied and I'm not responsible." Needless to say, this did not set well with me at all. After all, I thought this would be one less stress my Mom would have to deal with because that is the way Mrs. Wood put it. Also, my Dad was a retired contractor self-employed for 50+ years and he would send business to Mrs. Wood's husband, Johnnie, in the earlier years. My Dad was the finest Christian man you'd ever meet and always trusted people for their word. Believe me, as years went by, he definitely got taken advantage of because of his kindness. But I never would have believed a person from his era (such as Mrs. Wood), knowing about trust and knowing what a kind, compassionate and honest my Dad was would now take this time to take advantage of him through my Mom. So, I called Mrs. Wood and before I could even speak about her insurance adjuster not even going into the attic and checking out the a/c and doing the inspection as he should have, she hung up in my face, literally. And I wasn't raising my voice or anything. She got very defensive and didn't want to hear anything I had to say, so she just hung up the phone. Now, that is the most unprofessional way of handling a customer of 30+ years I have ever seen. I would definitely not recommend Wood Heating & Cooling.