PAT'S APPLIANCE SVC

DO NOT HIRED THIS COMPANY FOR ANYTHING WITHOUT A THOROUGH REVIEW OF HOW THEY TREAT THEIR CUSTOMERS. Jan 27th my dryer did not dry the 5 towels I had in there, my home owners warranty, 2-10 home warranty, sent Pat's Appliance to answer my service call. Bob Lousouwsky (spelling? probably butchered this Polish name) came to my house, took my $100 check saying he had to order several parts to fix my dryer. On Feb 26th I looked up my work order on 2-10's website for an update on the ordered part and estimated completion date. I saw that Pat's Appliance had told 2-10 that the work order had been finished on February 1st! I went on BBB to check Pat's Appliance and I also googled Pat's Appliance, the reviews were abominable, had I checked the reviews out first I never would have accepted them as the company of choice for my repairs and thankfully I did not let my dryer get torn apart. Many reviews stated Pat's Appliance Service likes to "need more money to order more parts" half-way through a repair and then take months to finish the repair started...hmmmmm. So I started calling Pat's Appliance to see what was going on, no answers and no call backs at all, overall, a general lack of professional courtesy to let me know when the ordered parts were received, and when/IF they would be back out to fix my broken dryer with the ordered parts. Then, when I could not get through nor receive any call back, I filed a BBB complaint against them on Feb 29th asking for restitution of the $100 I had paid for services that had never been rendered. I also called my 2-10 home warranty company and let them know what kind of company they were sending into their customers' homes, and told them that my dryer was still not fixed. 2-10 warranty apologized for the inconvenience and assigned a new company, Repair King, to my service call. 2-10 also said that they would pay the $100 service call fee that is required to be paid for all service calls. Verbatim from my contract with 2-10: "You are obligated to pay the service fee or the actual cost to repair and/or replace, whichever is less, for each separate service call. A service call means each visit by a service contractor for a single service (plumbing, electrical, appliances, heating and air conditioning and pools/spas). After several months of weekly calls, the BBB was finally able to communicate with Pat's Appliance on July 10th, and the person they talked to, Bob L., told them that I was not out any money since 2-10's policy is to cover any additional service call fees. First of all, this is not the normal policy, I was fully expecting to have to pay another $100 to the service company on-call and it was worth it to me to have a fixed dryer, 2-10 decided to cover this cost for me, most likely because of a great client retention policy and professional courtesy. Second of all, who paid the second hundred dollar service call fee should not be allowed to negate the fact that I paid $100 for services not rendered! Pat's Appliance did not deliver the services that was paid for. Keeping the $100 payment without delivering the services it was paid for is called stealing, regardless of who paid it or who paid the second contractor! However, BBB told me that since 2-10 covered the $100 cost of another company, I was therefore not out any money, and they would not be pursuing restitution of the one hundred dollars I paid to Pat's Appliance Services even though service was not rendered. I think my BBB agent was exhausted with dealing with this deplorable company for months, she told me to take her decision to the State's Attorney's office if I thought her decision was wrong. DO NOT HIRED THIS COMPANY FOR ANYTHING WITHOUT A THOROUGH REVIEW OF HOW THEY TREAT THEIR CUSTOMERS.