Description of Work: This took four trips to complete not counting a missed appointment. It was the most routine of problems. A bad temp sensor, heater element, and motor. That's basically all that can go wrong with a dryer anyhow. They fixed one problem at a time requiring two visits for each. The whole thing took almost a month because they had to wait for parts to come in. Remember the prt about the most common issues...apparently not enough to stock the parts. One technician even got stumped to the point of looking up the repair on YouTube. The customer service was absolutely horrifying. Each time I felt like they couldn't be bothered to talk to me regarding where in the process my repair and parts were. I've contacted Electrolux to inform them that their warrantee provider is failing in such grand fashion as well.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$350
christine S.
04/2012
2.0
appliance repair, appliance sales
+ 0 more
purchased used double oven on 2/27/2012, upon plugging in at home and turning on oven loud buzzing noise and sparks out back of oven, called appliace doc's the next morning and left message, no return call, called next day left message no return call, called fourth day spoke with owner states must be an electrical problem in my home, refuses to come and service appliance, states to bring in and will look at oven. took oven into appliance doc's return call recieved states control board is fried and must be replaced will cost $205.00 my cost, with free labor for warranty. Note appliance doc's never tested plug in and refused to pay for repair costs. states will take till may to recieve part for oven. also purchased used refrigerator whirlpool gold, factory return, that had been refirbed per appliance doc's, with in 24 hours of arrival to home refrigerator compartment stopped cooling, call to appliance doc's again refused to come and service appliance, requested for us to return frig to store for warranty servicing. states appliance problems must be electrical problems in my home. Note home is a complete remodel, all previous electrical wiring removed and new wires through out home per AA electric. Hired a second appliance repair company to come and service refrigerator in home, bad wirring inside refrigerator fried control board total cost of repairs 235.18 plus loss of grocerys in frig. appliance doc's refused to re-emburse cost of repairs .
Description of Work: Purchased a used refrigerator, used stove and a new freezer,
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$1,800
Dale C.
04/2012
5.0
appliance repair
+ -1 more
Washer and dryer were making loud noises. We call them for a price quote $68 service call for first one and 1/2 price on second one. Gave them a discription of problem and made an app. for that afternoon. They showed up at 4 pm and had both of them fixed in about 40 min. (yes they had the parts with them). New water pump on washer and 2 rollers on the dryer. Total price $218.85. Well worth it!
Description of Work: Changed water pump on washer and two rollers on dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$218
Tom K.
02/2012
4.0
appliance repair
+ -1 more
They were fine. They came when they said they would and fixed it. It worked. I would call them again as they came when they said they would and fixed it. So I assume that they would do the same for other people. They were pretty much on time.
Description of Work: I used Appliance Docs for washing machine repair about six months ago. They fixed some kind of switch as it wouldn't work and so they replaced it.
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Service Categories
Appliance Repair,
Appliance Sales and Installation
FAQ
Appliance Docs is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Appliance Docs accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
No, Appliance Docs does not offer free project estimates.
No, Appliance Docs does not offer eco-friendly accreditations.
No, Appliance Docs does not offer a senior discount.
No, Appliance Docs does not offer emergency services.