K C Auction Company

"Member & Angie's List readers, This complaint is truly baffling. I am Jason R. Roske the owner of the KC Auction Co., LLC. Before responding to this complaint I spoke with my "Assistant", Amy, who is my auction house manager and I even referenced the contract that the member signed to make certain of what I already knew. When Amy and I visited with the memberin his mother's condo we spoke for nearly an hour about what was to be sold and what was not. We were told several times that the family had been through everything in the home and the few items that they wanted to keep were grouped in specific areas and included a few JR Hamil prints, a Buddy Lee doll, some Steuben crystal and miscellaneous other items. We also discussed the course of events over the next 3 weeks or so from the time of signing. We conduct auctions every other Tuesday night and the member was informed when we signed the contract that we would be selling his items at our auction of November 20th. We talked about specific dates for the packing of the smalls and when the movers would be at the condo to transport everything downtown. We also talked about when the items would be sold and when the member would be receiving a check. He knew these dates before we ever left the condo the first time. When preparing for packing of the estate I came across the jewelry in question. The member had already said that everything of value not specifically set aside was to be sold, but I called him as a courtesy because I thought this jewelry could have been overlooked. When the member and I spoke the first time about it he said he would speak to his siblings about it and get back to me. When he and I next spoke he said to sell the jewelry. Again, the member, Amy and I discussed the particulars of the estate in general, that the family had been through everything and all was to be sold that had value in the condo minus a few specific items. Secondly, after discovering what I thought might be important jewelry to the family that was not discussed I called the member about it. He said to sell the jewelry. After that Amy and I went back to the condo to pack up the breakables in preparation for the movers. All at the set dates and times that were discussed with the member at the initial walk through. The movers came and safely transported everything downtown to be auctioned. In the contract that the member signed. Let me repeat that. IN THE CONTRACT THAT HE SIGNED it clearly states that our auctions are held every other Tuesday night. It also says that we were to sell "Contents at above address" referring to the address of the condo. He signed and initialed this contract as we went over every portion of it. We pride ourselves on our commitment to our clients. In our ability to effectively, efficiently and effortlessly, for our clients, transfer personal property assets to a new generation of owners who will appreciate and cherish those items. I am really uncertain as to what else we could have done. We clearly discussed the timeline and items to be sold several times before the items ever left the condo. The member was my one and only contact with the family. Maybe I needed to ask to speak to his siblings directly, but was told at every turn that the member had done that himself and that everyone was on the same page. If there was a communications breakdown it sounds like it was on the member's end and that he didn't actually speak with his siblings during the process. I cannot control that. Thank you, Jason R. Roske Owner KC Auction Co., LLC"