METROPLEX PROPERTY MANAGEMENT

Terrible Experience - couldn't have been worse. Initially they found a tenant, but right away I noticed their paperwork was sloppy, disorganized and difficult to follow. My bookkeeper wanted to tear her hair out trying to interpret their monthly statements. When payments were late I got excuses from them rather than action. Finally when rents were getting to be 6-8 weeks behind I had to insist that they start eviction proceedings, and they were very slow to take action. Even after successfully evicting, they were slow to get the sherrif to the tenant from the property. By the time the tenant was out they were $3,000 behind in rent and late fees. I visited the property and there was $5,000 worth of damage including 6 months worth of uncollected garbage, damage to walls and wood floors, and ruined carpet. The tenant was only in the house 18 months. While the tenant was still in the house, my contractor (while doing a repair) let me know the tenant had a dog, which is a lease violation. I instructed the property manager (Ruth) to perform an inspection, and her inspection consisted of looking in the front door. She never visited the basement even though that is where I told her the dog was kept. Her unwillingness to do the inspection resulted in me having to completely replace carpets - a $2,300 disaster. Because the property manager approved this tenant based on income derived completely from retirement income, we were unable to garnish wages to recover money from unpaid rents and damages. Between unpaid rent, late fees, legal fees and damages, I was out $8,000!!! When I walked through the house with Ruth after the tenant vacated, she kept laughing about how unbelievably terrible the property looked. When I asked her why she hadn't done proper inspections earlier on - even when I asked her to do it - she stormed away and wouldn't talk to me again. Every correpsondence from that point forward demonstrated a complete unwillingness to accept responsibility for anything. Completely unprofessional.