Martin Jetco Heating and Air Conditioning

I selected Martin-Jetco because they came highly recommended thru Angie's List. I will NEVER make that mistake again. Martin-Jetco came out on Thursday 6/19 and decided that the blower motor in my AC stopped working. They removed the part and informed me via Skype (I was at work) that they didn't have the correct part on hand. They initially told me the motor I needed typically runs between $200-300. After an hour or so, they called me back and told me the "actual cost" was going to be between $550-600 for a blower motor. I declined to have this fixed by them because I knew the price was way off. In short, I paid $69 just for them to tell me that. I then called a private contractor. He came later the same day and found that Martin-Jetco removed the blower motor and took it with them. They also didn't leave a receipt for the initial call out charge OR a written estimate for the replacement blower motor. The private contractor assured me he could get the motor and install it at a reasonable price. Since neither of them could get the job done, we stayed at a hotel on Friday. Saturday 6/21, the private contractor came out and installed the blower motor. He charged me a little less than $200 for this - part AND labor. Unfortunately, he determined that was not the (only) issue. There was a transformer/fuse that apparently went bad. The contractor didn't have the proper part so I again called Martin-Jetco hoping that they'd return to recheck my AC at the already paid for cost. No dice. Martin-Jetco charged me for 2 service call outs, one at a higher/weekend rate (even after the first one still didn't fix the entire problem). The Martin-Jetco technician agreed that a transformer/fuse was bad. But yet again, the price I was charged for the parts they used was extremely over inflated - like 500% inflated. I was charged over $200 for a part that I later determined costs about $35. I cannot in good faith recommend Martin-Jetco to anyone. Yes, they DID get my air conditioner working again. But the costs and charges to get it back up and running were entirely over inflated. I encourage everyone to PLEASE do your homework and get multiple estimates on both the labor AND the parts used. You will be surprised at the difference in price from "company contractors" to private contractors. Never again will I be using Martin-Jetco Heating & Air Conditioning.

Work was performed perfectly. Even though local gas company said we needed a chimney flue, Anthony from Martin Jetco discovered a flue existed after climbing onto our very high and steep roof. Vince from Martin Jetco, then coordinated with gas company what was actually needed, saving us money and leaving me out of the middle trying to convey info that I did not fully understand.

It went well. The service men were very quick and very clean.

They came out and looked at what I need to have done. Provided the quote in a timely manner. It appears that they were very knowledgeable on the different options I have.

We had an old roof that needed to be replaced. We called to get an estimate and they came out the same evening. They came out a couple of days later and replaced or roof. The clean up was perfect !

The service technician was punctual and very thorough. We have been very satisfied with their services.

Very professional!, clean, honest

Please see what I have written above.

Estimate was prompt and fair. Two employees arrived at time stated, removed old furnace and air conditioner and installed new furnace, air conditioner and all associated vents and exhausts. Employees were very patient and answered all questions I had during the installation process. Clean-up was thorough and efficient. Sales person stopped by twice during the installation to review status and answer questions.

They were good and their price was cheaper than other estimates. They were able to come the next day to do the install.

They were very professional and the work was well done. They were courteous and the quality of work was good.

They were excellent. I was very impressed by their work. They were very pleasant and had great people skills. They were hard workers and did a great job. Their paperwork and response times were excellent as well.

We have a 30 year old air conditioning. We did not like Martin-Jetco Heating and Air Conditioning very much. We used them because they were highly rated. It ended up having them come out again because our equipment was very old. We asked them for a bid on a new air conditioning system but the man when he presented it to me was kind of condescending. They do not work with Home Warranty System which is fine and I understand. The next time when our air conditioning broke down we called another company and we were much happier with them. We were not very pleased with their customer service. Since the machine was old something else had to be fixed the next week so in the end we had another company come out who figured out that it was the circuit that needed to be changed and so they replaced the circuit. It was probably a catalyst of things. But it did not feel like that they did a thorough job. Martin-Jetco Heating and Air Conditioning did their job but because we had the Home Warranty System we were not paying out of our pocket it should not have mattered to them. It was something that they were not happy with because they had to call and tell Home warranty people what was going on and the repair man was not too pleased to work with that. We paid them and Home warranty reimbursed us. The next time it broke down we went with another company. Unfortunately due to the age of the unit and heat of the summer, there was a cascade of repairs that had to be made. If I have the choice I will not use them again.

From the salesman to the installers, everything went very smoothly, and they were finished in 1 day. I didn't like the thermostat which was installed, so they came out and put in a new one. The a/c got a lot of use this past summer, and it worked great. Their price was quite a bit lower than others we had received, and I feel we made a good decision.

They provided a quick response, and reasonable price. Most importantly, they fixed the issue. I trust them, and I would have back out again.

I have been a customer for 10+ years and always satisfied - but never as much as i was today. After weeks of 100+ degree temps, our A/C quit working late one afternoon. We called early the next morning, leaving a message with teheanswering service. By 8:15 we received a call back and were scheduled for a service call late that same morning. By noon, we were cool - literally. Routine service calls, emergency service or new equipment, they really have their act together and have shown that going above and beyond the call of duty for their customers is a just part of their daily operations.

I have a much older AC unit. I called Martin-Jetco first on June, 18 when the unit stopped running. Shaun arrived within 1/2 hour and determined the problem was mechanical. He was knowledgeable, courteous and repaired the unit as required. He also checked the freon level. I was very pleased with his work. On 6/29, I came home to find the unit out again. I quickly determined it was not the same issue as the previous week and called Martin-Jetco again. I spoke with Mike. He was at my location within the 1/2 hour as promised. Mike verified it was not the same issue as before and this time it was electrical issues that had failed. He too was very knowledgeable, courteous and quickly determined the issue. He had to replace a part. He showed me the part (what was bad); since I have some mechanical skills it was obvious he was right. He gave me a price, had the part on his truck and had me back up within the hour after he arrived. I have been a homeowner for over 30 years. I have dealt with several HVAC technicians and companies in that time. This was by far the best experience I have had. I was impressed enough that the day after Mike left, I called the Martin-Jetco office and spoke with the office manager. I told her how impressed I was with the service I received both times. When needed, I will call this company again. I have already recommended them to 2 people I know that are having HVAC issues.

I warned the operator that I would need at least 25min lead time prior to the technician arriving at my house. The operator did so. The technician (Mike) arrived as expected and was nice and professional. I asked him to give me the bare minimum price as well as 2 levels of potential improvements. He did so. It was a good and honest experience.

At first, I asked them to come out and perform a checkup and maintenance on the furnace and AC for a rental property I'd purchased. While the tech was working, it became obvious that the furnace and AC would need to be replaced or it would cost almost as much just to repair it. I then arranged for a visit to get a replacement estimate for both the furnace and AC as well as having the ducts cleaned. We discussed a few different options since the house was originally built with a boiler and radiators then retrofitted with forced air. Once I received the estimate, I put half down and arranged an install date. They were very prompt and got right to work when they arrived. I left them alone and didn't hear from them until they were done. Two items that I was a bit surprised about when I inspected their work. One, when we talked about re-routing the return air duct to fix an issue with the previous furnace, I wasn't expecting their ductwork to take up so much of the storage closet behind it, making the space a bit less useful. Second, there was no mention of relocating the AC compressor. Current building codes had changed requiring the compressor be moved farther away from the building and for aesthetics they moved it several feet which required cutting a new hole to reach the attic. The old AC line hole was just filled with putty. As I explained to the techs at the time, I would have preferred being more involved before making such drastic changes. The equipment is good quality and the workmanship is great but the surprises were irritating and tarnished my experience with them a bit. They were very friendly and professional though and it was an overall good experience.

I had had my a/c go out in the summer and called them also for that and Mike assessed the problem from my description promptly and got a capacitor out of his truck and did the repair in almost no time at all in the horrendous heat. He did not even come into the house. He was prompt and courteous.I did not belong to Angie's List at the time so did not submit a report.

They were just life savers. They did make it up and it was fantastic service. They did great. The guy who came out was personable. He had the ability to analyze things and fixed it quickly. He fixed our heating system.

They were here on time. They were professional and got the work done quickly. The air conditioner cooled off better after they had left. It was a good experience.

The technician checked the compressor and lines and got everything working. He also described what steps could be taken if the problem recurred. He was efficient, pleasant, and careful not to make a mess.

Called to get unit checked out for the summer. They had a Service Tech out the same day I called. He showed up on time and checked everything out.

The service provider arrived prompt @ our quoted time. I explained to him how our AC wasn't working correctly but we were not sure what the problem was. He inspected the furnace, gave an assessment, then went outside to inspect the AC unit. He found the problem to be dirty coils, he cleaned them out and instantly our air came through the vents cold again! He sat down with me and explained the problem, the solutions and future preventative measures. He was extremely polite, professional & courteous. The quote for the work was only $114 but I bought the $192 warranty agreement instead seeing as I trust this company & will be needing their services in the winter for my furnace. I will recommend them to anyone who needs this type of repair work. It is really hard to find honest repair services and they fit the bill!