Royal's Heating & Air

Very happy with the service level and professional attitudes of both Ray and his boss Joe at Royal's Heating and Air. They work hard, service our heating and A/C well, and even found and solved problem with attic A/C unit last year.

Professional, knowledgeable, honest.

The technician arrived on time for the diagnosis call. We reviewed all the options and based on the age of the furnace I decided to replace rather than repair. So glad I did. We scheduled the install and Royal's tech's and installers arrived early and actually had the job done well ahead of schedule. They protected the carpet by laying down professional grade drop pads with anti-skid backing for safety. They worked in a clean efficient manner and thoroughly explained the operation/maintenance requirements of the new furnace - they also installed a new SMART Thermostat with remote sensor! Love it and really appreciate the new furnace - very quiet and heats much better than the old one! I highly recommend these folks!

Service by Ray was quite good. He came out for a tune-up in October and mentioned the draft inducer motor was failing. He suggested I do nothing for as long as possible. Unfortunately, the motor became quite noisy and I had him out three weeks later. His service and professionalism were excellent. However, this was a pricey repair. Part was may be $125-150, labor about $400 for a one-hour job. I understand there is overhead and travel time, but this seems too much.

Royal heating and air is our go to company for heating and cooling issues. In addition to being helpful and responsive, their prices are fair. I never have a problem getting and appointment and when our AC went out in the middle of a heatwave, they worked extra hard to get it fixed ASAP. I have worked with other companies in the past that were not as considerate or quick with their response. Royal heating and air can help with any problem in the most fair and trustworthy manner.

Our cooler was serviced and repaired promptly and for a very reasonable price.

Really well. The problem was fixed in a timely manner.

An old Swamp Cooler in our home had not been used or serviced in over a year. Ray did a great job helping us have it inspected and started for the first time. He made some minor valve repairs and got us up and going in no time. He was extremely professional, courteous, and transparent about any concerns he had going forward and was very informative. I would certainly recommend their services to anyone and will lean on them again for future needs.

Tech was nice, but seemed to be mostly guessing. Pushed furnace replacement right off the bat, before even looking at AC (what I specifically called them for). Suggested equipment was grossly oversized, bid was not competitive. Worst part about the charged for the estimate, and did so without notifying me up front (this is bad business, guys). No thanks.

Ray was great. He was very professional and kept me well informed about what all he was doing. He explained what was causing my issues and how to best remediate my problems as cost efficiently as possible.

I've worked with a few HVAC companies over the years and this is definitely the best one. Their customer service is exceptional and their prices are extremely fair. Joe and his team are great!

It went very well. Joe was very responsive to our needs and the work was performed quickly and efficiently and everything went as expected.

punctual - DID NOT TRY TO TALK ME INTO ANYTHING EXTRA - UNUSUAL PROFESSIONAL

Great very knowledgeable about the product and had it installed in no time.

Ray Borja arrived on time, diagnosed the problem, had the replacement part, fixed the problem - all in less than an hour. Great service. $75 for the visit, plus $75 for the part.

Quite responsive. Neat and quick work. Wish they worked with Xcel for rebates.

Amazing customer service! I called to schedule an appointment and Joseph answered while he was traveling to another call. My gas furnace was not putting out any heat. I described the symptoms and he diagnosed the problem while on the phone. He said that fixing the problem was pretty simple and he described to me what to do. I was able to fix the problem 10 minutes! When I called him back to tell him everything was working, he refused to take any money, which I would have gladly paid for his expertise. Royal's Heating & Air will be my go-to company for any HVAC issues in the future! I called him backis lee solve the problem - told him that the fan was running and the gas would ignite, but the gas n the on the furnace was running

He was quick, but thorough. . . and very friendly.

Went well. Owner came on time. No problems! Great job!

The technician arrived on time, but when he started to check the furnace found that it was not producing any CO2, which was good, but it cycles on and off every few minutes, which happens with old er furnaces, so he wasn't able to tune it up. That was the end of the service.

I need a new furnace. The tech replaced parts as required. Owner came out to gave me a quote on a new furnace. Fair deal. Bit on the expensive side for the bid. Will take a few bids to decide who to use (provided the furnace lasts long enough :) ).

Inspection was thorough and hassle free.

Very well. Thorough. Spent time to explain what was going on. Didn't try to get me to buy unneeded parts.

He gave me an estimate for a high efficiency unit for future installation

Joe showed up on time and gave his honest opinion on the functionality of my older unit. He did exactly what he advertised and even changed my filter with a spare I had on hand while he was under the house. I'll be calling Royal's to service my AC unit in the spring.