Keller Residential Fence Co

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I WAS VERY IMPRESSED.

GREAT IMPRESSION MADE, VERY COOPERATIVE IN ALL ASPECTS, GREAT RESPONSIVENESS MORNING AND NIGHT, PLACED THE CEMENT MIXER AS FAR AWAY FROM MY CHILDREN'S ROOM AS POSSIBLE, GREAT EXPERIENCE.

WORKED WITH TIM D. THROUGHOUT THE PROCESS. HE WAS GREAT AT EXPLAINING ALL ASPECTS OF THE WORK (MATERIALS, OPTIONS, ETC.). AND HE WAS VERY RESPONSIVE TO ALL INQUIRIES.

OUTSTANDING SERVICE AND FOLLOW-UP. VERY COMPETITIVE PRICES. HIGH QUALITY WORK BY POLITE CREW AND CARPENTERS.

EXCELLENT JOB INSTALLING FENCE. ALL WORKERS VERY COURTEOUS. OWNER EVEN SPENT TIME DEALING WITH OUR NEIGHBORS WHO WERE BEING VERY DIFFICULT ABOUT THE FENCE AND WERE HARASSING THE WORKERS.

THEY WERE VERY PROMPT AND VERY QUICK IN THEIR WORK.

THERE WERE A FEW CLEAN-UP ITEMS LEFT BEHIND, BUT ALL AND ALL IT WAS A VERY POSITIVE EXPERIENCE!

OVERALL, I FEEL THERE WAS LACK OF ATTENTION TO COMMUNICATION. BUT IT IS A GOOD, QUALITY PRODUCT AND I WOULD HAVE THEM ESTIMATE FURTHER FENCE WORK. THEY HAD A GOOD VARIETY TO CHOOSE FROM. AFTER THE INITIAL CONSULTATION AND ESTIMATE APPROVAL, THE FENCE PUT UP WAS NOT WHAT I HAD EXPECTED. I WAS NOT UNHAPPY WITH IT, JUST SURPRISED. ONCE FINISHED, I WAS NOT SATISFIED WITH THE BACK GATE. THE OWNER AGREED AND REDID IT AFTER TALKING WITH ME AND VISITING THE PROJECT. I ALSO REQUESTED TO WAIT A FEW DAYS BEFORE PUTTING THE BALANCE ON MY CREDIT CARD. AGAIN, DUE TO LACK OF COMMUNICATION, THIS DID NOT HAPPEN. I WAS NOT HAPPY ABOUT THIS.

THEY PUT UP THE FENCING TODAY - 2/4/02. IT WAS SCHEDULED TO BE DONE ON 1/31/02 BUT ANOTHER JOB TOOK LONGER THAN THEY ANTICIPATED. THEY DID CALL ME PROMPTLY TO RESCHEDULE THE DATE AND TIME. I DID NOT EXPECT THEM TO DO THE WORK UNTIL THE WEATHER WARMED UP SO I WAS PLEASANTLY SURPRISED.

DIDNT ASK FOR FINAL PAYMENT ON COMPLETION, SAID TO WAIT A FEW WEEKS, SEE HOW THE CUSTOMER LIKES IT, THEN PAYS

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