Response from Asphalt Specialties Co
When I arrived to review the customers project she was not sure what she wanted. I suggested some option to home owner, we decided on a 10x8 would work. I spent 15 to 20 minutes reviewing different options for home owner. I estimated for concrete and asphalt, after I hand wrote up both proposal, I gave home owner the concrete proposal, home owner stated, "I don't have that kind of money". I asked home owner what type of budget was she working with? Home owner replied, I don't have one, I thought the work would be done for the price of the coupon, I responded, the coupon does not work that way, home owner then stated, well then I am not interested. Home owner then stated, I want a refund, I informed home owner, yes you will receive a $99 dollar refund, contact Angie's List with your information and we will insure you will receive your $99.00. When I left home owner gave me back the proposals. I informed home owner, our coupon gets applied to work performed for the project. She receive her refund shortly after she contacted Angie's list.