Benjamin Franklin Plumbing

Way over charged compared to other estimate we received.

It was wonderful. He was very personable and very efficient. I was very happy with him.

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Their price was three times what it cost to have another company come later and put a sink in a kitchen. So, Benjamin Franklin Plumbing, I wouldn't recommend them to anybody but my worst enemy. I would not use them again. They are way over priced and dishonest in their representation.

I have always had very good interactions with them. They always do good work, and they respond quickly, and I appreciate all the help.

The representative proposed charging an additional 350.00 to replace the goose neck in the drain.  I had a coupon supposedly covering the time, and I supplied the faucet.  No information was provided about estimated cost prior to the work, so I was stuck with a bill that covered "installation" but not labor.  They also provided an estimate to re-plumb the house $4500.00.  Johnsons of Richfield, who I very highly recommend,  installed the kitchen sink, faucet, reworked the drain and hook up to the main drain for less than $250.00 and re-plumbed the house for 1800.00.  Ben   Franklin is a rip-off artist gone corporate.  DO NOT USE THEM!!!

The guy was professional and did a good job, but I thought they were a little pricey.

Did a nice job however when presenting me with the bill I told him I had the coupon which provided a free service call for 75.00! This caught him off guard and he said "oh I should have billed this as a level higher" meaning I assume that there is wiggle room for how they estimate the call and grade it up with a coupon! This is my assumption only!

He called me and wanted to come about two hours early. I explained I could not do steps and I told my daughter they said they would be at the house between  3-5.  He said it was 2-5.  No wonder they are never late.  I said 2 would be the earliest. He still did come early. My daughter had to send a friend because she could NOT get away that early.  First off he had me sign something that said it was $79.00 to get him here and $274.00 (i think) to clean the drain and then so much for every 30 min it took. He also put he started at 1:50 and he had just gotten in the house and it was 2:10pm.  He went downstairs said he put 50 feet of hose or whatever it is you use and said he would have to get a jet something and it would be an additional $500.00. I told him we have done this many times and if this didn't work we went to the other end by a drain plug--He bacically said I didn't know what I was talking about. He would not try it and packed up  and left.  I realize I am a 70 year old woman but---as I tried to tell him this is NOT the first time this has happened and I did know what worked.  Guess what? No jet whatever for $500.00 and my drain is now running fine.

Referred to other contractor.

Both Mike and Tim are able to do heating and plumbing, faucets, boilers and anything reguarding water. They are both fine crafsman who do fantastic work. They both really know waht they are doing. Tim was able to instal new faucets for us. He told me that I would be needing faucets in 2 bathrooms. He was knowledgeable and brought me a couple faucet styles to choose from. Mike comes out for us every fall to work on our boiler; I even call him my "Boiler God!"

He put slippers on his feet so he wouldn’t track anything inside. He was on time; one time he was running late as he was caught in traffic and he called me to let me know. They’re very polite, they listened to me, and they were pleasant to work with. We signed up for an annual service plan. I would highly recommend them.

I called Ben Franklin about a leaking water heater, which they had installed  5 years ago in a house that I bought a year ago.  After clarifying that I was not the person who bought the water heater, I asked if it was still under warranty since the failure seemed premature.  I was told that it was, and I scheduled a technician to come out and look at it.  The technician arrived very promptly and said that heater did need to be replaced, but it was not under warranty since I was not the original owner.  I was quoted a price that was (after a $250 goodwill discount) slightly higher than a price that I had been quoted earlier by Home Depot, but I nevertheless went ahead with the installation, since they were prepared to do it immediately.  The installation when very smoothly and was completed two hours after the technician arrived.

We were experiencing slow drainage in our laundry tub, which is piped directly into the main drain line in our basement floor.  My wife mistakenly called Benjamin Franklin because we had used them a couple years prior and had one of their magnets on our basement fridge.  I say mistakenly because we had previously used a different provider to unclog our floor drain on a couple of other occasions, and I knew Benjamin Franklin to be a significantly more expensive provider.  
First, the price they charged us to unclog the drain was more than twice that of our previous provider of this service.  Second, the plumber convinced my wife to purchase a $50 container of Benjamin Franklin brand BioBen drain cleaner to help maintain the drain.  Regardless of whether it works, $50 is an excessive price for a quart of any drain cleaning product.  Third, after pegging my wife as a sucker, he gave her the "hard sell" in trying to get her to purchase a membership in the Ben Franklin Society to save on our bill, receive annual plumbing inspections (no doubt an opportunity to sell us additional services), and receive preferential scheduling.  She actually had to put him on the phone with me in order to get him to drop it.  And fourth, without asking permission, the plumber proceeded to slap Benjamin Franklin stickers and tags (w/ their phone number) all over our laundry room; on our duct work, on our water heater, and on a few different drain, water, and gas pipes.  Very irritating!
We will never use their services again!!

They were great. They were very easy to deal with, in addition to being very professional. Their price matched their estimate. They did a lot of trouble-shooting. They had to get additional parts, which they did quickly. They educated me on how to make to sure the problem doesn?t recur in the future. I?ll definitely use them again in the future.

Benjamin Franklin was the second company I called early Saturday morning, just after I turned off the main water valve after finding 3 inches of standing water in our basement. They answered the phone immediately and said they would help but couldn't be there until early evening. When I told them I would continue to call around, they called the plumber on the road and asked if he could fit us in earlier. He agreed and was over within a couple hours. After determining that there wasn't a way to fix the problem without going through our wall, he cut in and found the hole in the pipe. In looking at our exterior faucet he also thought we should update to one that is easier to turn off. He got the parts to fix all of that and quickly ran new pipe and a new faucet. He also found a leaky valve in our laundary room and repaired that for us.