JOHNSTON'S SALES & SERVICE

Great! Fixed it while I waited, excellent repair, fair price, personable and friendly staff.

I was very pleased with their work.

It went very well, my vacuum was expertly repaired. I only wish I had checked with them before purchasing my vacuum as they are very knowledgeable and willing to share their tips and industry expertise.

Completed.

Fast, professional,efficient and economical.

Awaiting pickup. will update then. In the meantime, very pleased with all contact so far: knowledgeable staff, friendly and responsive, fair pricing.

Machine works better now

It went as well as it could have. I got immediate service from people who clearly enjoy their work. I needed a drive belt and a spool pin and they had both parts in stock without packaging in their well organized parts area. The parts cost $5.00 and $1.00 plus tax respectively. I never expected to be able to find a replacement spool pin and was planning to use a nail in a nearby shelf to replace it. I am thinking I might give them a different sewing machine for repair work and a third for a tuneup.

A quote was given at drop off. They found a bit more wrong after I left. They called me with a clear explanation and a price. Told me a date it would be ready for pick up. Everything was as they said it would be. Very honest, clear, up front and easy to deal with. I am very impressed with their service. It was worth the drive we had to make. I'd highly recommend them for Kirby Service or other vacuum.

Fast and easy.

Work completed very professionally. I strongly recommend them to anybody for the work. They know their work. Their pricing is very fair and work they perform is the best.

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I dropped off my machine after 11 so that I could speak with the sewing machine repair man, Rick. He took a look at the carrying case and guessed correctly on the machine model. He looked at the machine went through all the things he could do to to bring the machine condition "like new". He stated the cost up front and told me that he could have it ready in about a week.  When I picked up the machine (it was less than a week),  the tension was fixed, he had oiled and lubed the machine and replaced the felt which sits under the thread and tightened the bobbin winding mechanism.  Rick clearly loves what he does. What more could one want from a service provider? The sewing machine works just fine now.

Great!  The sewing machine works well and my Mom is quite happy!  Thank you.

I was greeted immediately, they looked at the problem immediately, fixed it immediately, and didn't charge me anything.  In the future, I'll definitely use Johnston's for any service needs.

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We had loss of suction in our central vac system. Our home warranty company had no one in their network to service the system and so, we were tasked with locating our own repair service provider. I found Johnston's on Angie'sList. I called on Monday morning and explained the situation, including the request of the home warranty company to speak with a service provider before any work was done.
The repairs were completed Wednesday evening (he kindly worked around our work schedule). Jeff was courteous, professional and, knowledgeable. He replaced a section of pipe that was too short, restoring our loss of suction. I think it might actually be BETTER than before it broke!
Jeff was more than happy to speak to our home warranty company, unfortunately, they kept him on hold for over an hour!!
Thank you for your flexibility, courtesy, professionalism and dedication to getting the work done, Jeff!

I hadn't used my sewing machine in years and wanted to get it checked out and tuned up before passing it on to my daughter-in-law.  We dropped it off at Johnston's and they had it ready 24 hours later, so VERY speedy service.  They were very friendly and very knowledgeable about my Bernina sewing machine.  My daughter-in-law has since used it to sew a number of things and it is working very well for her.  I am very happy with their service and recommend them highly!

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Jeff is amazing. He responded within minutes (six, to be exact) to my Angie's List message, and kept his shop open the next day so that I could bring my vacuum in. He instantly inspected it, figured out the problem (clogged air vent and filters due to the substandard post-market vacuum bags that I had bought; they warp with suction and allow all kind of crud to clog up the mechanism) and solved it. He was incredibly kind, friendly and efficient. The job took about 20 minutes and he charged a tiny amount, much less than I was prepared to pay for such great, professional and immediate service. I could not have asked for more!

Unfortunately, they weren't able to fix my old machine, as a non-replaceable part had broken. But they sold me a better-quality machine and applied the Angie's List service voucher price towards the price.

They fixed and tuned up my vacuum, which now works great.  They called me after they took a look at it to confirm it just needed a thorough cleaning.  They were very easy to work with and seemed very knowledgeable.  And all for $20!

I contacted them looking for a used sewing machine.  They had a few in store, but not exactly what I was looking for.  He had more off-site, and after reviewing what I was looking for, he said he had a machine that met my needs.  He brought it in the next day, did a full tune-up, and called me.  When I tried it, it worked perfectly for my needs.  It happened to be missing a foot, which I was fine with.  He called me the next day to let me know that he found an extra one from a different machine and I could pick it up whenever I wanted!  Very impressed with the service.

UPDATE: 
I have gone back a few times for little things.  Most recently, my husband needed unusual bobbins for his machine, which weren't even available online.  They had a number of them in-stock and reasonably priced.  As always, they were friendly and welcoming.  Their passion for sewing machines is awesome!