Builders & Remodelers Inc

Excellently.

Excellent21,00

The entire process went great!

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All went well.

Liked the idea of a privately owned company that had been in business for many years. Sales rep was only o.k. The windows were done sooner than I expected. The install went quickly and he cleaned up well. I'm surprised neither the sales rep or installer seemed too interested in getting more business from other residents in this association. (Installer said he sometimes has to walk too far.) After the job was finished I had a concern, so partially paid the balance and asked them to follow up. They did to my satisfaction and I paid the balance. I would have expected more follow up ("are you pleased with the job we've done," etc.) There's a goldmine here with all the windows in this association coming up on needing replacement and they didn't seem to pick up on that. My good word of mouth could have brought them thousands of dollars.

Sales experience was very non-pressure. They had good quality windows that were at a much better price than any other companies we got quotes from. Installers were neat, nice, and arrived on time. They hauled away all of our old storms and screens at no extra cost. Glad, because it was a local company with installers hired directly within (not subcontracted) and who had a number of years of experience.

They did a really first rate job. Their attention to detail is great, and they are very professional. They have a grasp on what needs to be done, and they get it done. Their follow up is excellent. We did have some adjustments, but they where right on top on getting it fixed. I am very satisfied with the price of the job.

I HAVE A CONTRACT WITH A GUARANTEE OF WORKMANSHIP FOR ONE YEAR. GOOD WORK WITH WINDOWS AND SOFFIT. THE VALLEY SHOULD BE EXTENDED OUT AND IS NOT. BECAUSE OF THIS, WATER IS DRAINING BACK INTO THE FASCIA AND INTO THE WINDOW. I HAVE BEEN THE ONE TO CONTACT THE COMPANY AND ASK WHEN THEY WILL BE OUT. THEN I WOULD WAIT A COUPLE OF WEEKS AND HAVE TO CALL THEM AGAIN. THEY JUST GIVE EXCUSES AS TO WHY THEY CAN'T COME TO REPAIR THE POOR JOB THEY INSTALLED. I PAID THE COMPANY IN FULL. I HAVE BEEN TRYING TO GET THIS RESOLVED FOR THE LAST TWO MONTHS. I HAVE NOT HEARD FROM THE COMPANY IN TWO WEEKS. AFTER CONTACTING ANOTHER GUTTER COMPANY, HE CANNOT GUARANTEE THE WORK BECAUSE THE GUTTERS ARE SO POORLY INSTALLED.

THE PURCHASING EXPERIENCE WAS OK BUT I DON''T FEEL VERY POSITIVE ABOUT THE INSTALLATION PORTION. IT TOOK SEVERAL WEEKS LONGER THEN EXPECTED FOR INSTALLATION, THEY DIDN''T PAY ATTENTION THAT ONE WINDOW WAS NOT BEING REPLACED AND HAD REMOVED IT BEFORE I WAS ABLE TO STOP THEM, AND AN HEIRLOOM DECORATOR ITEM BROKE AND THE INSTALLER SAID IT WAS FROM THE VIBRATION OF INSTALLATION. (I DON''T BELIEVE IT BECAUSE IT WAS ON AN INSIDE WALL AND HE WAS AIMING RIGHT AT THE SHELF WITH A LENGTH OF CAPPING.)ONLY TWO WEEKS AFTER RECEIVING THE FINAL STATEMENT SOMEONE CALLED AND ASKED WHEN I WAS MAKING PAYMENT - MAKES ME THINK THEY''RE HAVING FINANCIAL PROBLEMS! THE WINDOWS MAY BE OK, AND THEY ARE SO FAR, BUT I''M REALLY NOT PLEASED WITH THE OVER-ALL SERVICE.

NOW, THEY DONT WANT TO SEND ANYONE OUT UNTIL THEY GET PAID. WEVE BEEN GOING ROUND AND ROUND WITH THEM SINCE JULY, 02. THEY SAID THEY WOULD HAVE SOMEONE OUT 10/1/02 AND THEY WERE A NO SHOW. I CALLED THE MANAGER AND HE BLEW UP AT ME AND SAID THAT I WAS BEING UNREASONABLE. THE COMPANY IS SAYING THAT IT IS A MANUFACTURER ISSUE. I JUST WANT THEM TO COME OUT AND RESEAL THE SHINGLES AND FIX THE JOB. THIS WAS ALL STARTED BY AN INSURANCE CLAIM.

WILL BE USING AGAIN BUT MEMBER NEEDS TO WAIT...

VERY PROFESSIONAL