Peterson Salt & Water Treatment

I have been using their delivery services for years, and they have always done a good job.

Everything went well as usual. The employees are nice, do a good job with the work, and are very accomodating.

They did a great job with the installation, and we continue to use their salt delivery services. The delivery service is extremely useful because they actually take the salt to the basement for me and put into the water softener.

I enjoyed everything about the experience. The woman on the phone was very nice and sweet, and the installer did a great job.

We got many bids from other companies. They were the most reasonable, most honest, and they were just amazing. They were timely, efficient, professional, & knowledgeable. They were excellent with the installation & clean up afterward. The gentleman who did the install itself was great.

Everything is working fine.

If you're looking for a professional job - - keep looking. Bottom line is that I never had soft water with their install. This is the second time I decided to go with a small business and the second time I've been extremely disappointed. I am beginning to wonder about the calibre of businesses advertised on Angie's List and how well they are screened. After phoning the City of Chanhassen to check on the validity of statements from Peterson, I discovered that they'd never taken out a permit! True, they only need a "water softening" license, but the city needs to check that when they issue a permit. Peterson's didn't even know they needed to get a permit from the city! Also, I discovered that a piece of equipment they'd installed was not to code (the piece where the water empties into the floor drain). The installer from the new company I hired took only about an hour to set aside the Peterson equipment and do the new install. I believe I'll be sticking with the bigger names for awhile. Again, I was impressed by Mr. Peterson's attitude about everything. I believe he was sincere, but also believe he needs to hire employees dedicated only to water softener installs (not PT landscapers) who demonstrate a professional attire and attitude. Buyer beware! I was initially impressed by Mr. Peterson's attitude regarding my problems with his company's install job, but upon reviewing his response, I'm concerned regarding the necessity of his lengthy protests. Yes, I had expressed my dissatisfaction with my previous water softener company and had assumed that Peterson's would try their best to impress me. They obviously didn't get the hint. Also, I'm assuming that, after having worked for them 1+ years, they would've been apprised of A.J.'s work habits. He is a very nice young man, but not what I would consider to be professional. He needs much more experience and constructive criticism (as I had provided). This was not based on my assessment of his age, but by his actions. Mr. Peterson did admit that A.J. comes across as being a "hick". And I guess Peterson's did not appreciate my demeanor, as having served as an officer in the USAF. Sorry, but I'm direct. I do ask a lot of questions. I'm sorry if Peterson's found my inquiries to be insulting. Apparently they've never worked with veterans who, by their training, are demanding of themselves and others. As for the plumbing situation, the person who did the new install had the same situation to work with as A.J. did and it took him far less time to plumb. The new water softener company I choose mailed out the permit request 2 days after the install. Snail mail takes time. To be clear, I phoned the city on the Friday (3 days) after the install and they hadn't seen a permit request from Peterson's. I would still wonder why Peterson's seemed concerned regarding the permit request. Mr. Peterson said he was planning on sending his commercial installer out when the city inspector arrived. If A.J.'s so capable, why not just send him back? Also, I'm wondering why, if they'd had a more experienced installer on staff they just didn't send him out to do my install in the first place. They might have avoided all this trouble. I'm sorry that my review had to be something other than an "A", but hopefully they will treat this as a learning experience. I'm sure this situation would've been treated far more severely in a well-heeled area like Edina. "Hick" doesn't go over very well there.

Used them for several years. The price is competitive and they fill the softener and stack the bags. Makes my life easier.

So far, it is just fine. We plan on using them again.

They are always responsive and we have not had a problem with their service at all. They deliver the salt and they always bring he salt in and put it in the unit and take the bags out. It works out really well!

They were wonderful and did a great job. They were prompt, professional and very personable. The installer was very helpful in showing me how to work it. I would recommend them.

We just call them when we need it then schedule the time for them to come. It is fine.

They are excellent. Their service is good and they are a responsive company. They complete more than what we reasonably expect.

They were the cheapest around. They were knowledgeable. They had great products. The guys that came were very helpful.

We had used Peterson to repair our leaking water softener, and while they were here they were able to identify a "mystery tank" connected to the water system as a whole-house carbon filter. We'd never owned one before, so we didn't know anything about it. They explained it needed to be re-bedded with carbon every few years, and until we did that, they disconnected it so we weren't sending our water through the very old carbon which was likely full of contaminants. They explained our water filtration options and we were able to make the decision to continue using it. We called them and they came and took the tank to their offices to clean it and fill it with fresh carbon. AJ was great to work with, as always, and this work was done efficiently and effectively. This was our third experience with Peterson in the last 6 weeks and they have all gone extremely well. They are excellent to do business with.

Two gentlemen from Peterson came out within a week. They quickly identified a small crack up at the top of the water softener tank. Although the system was older, they said it was a good system and worth repair. They were able to remove the leaking tank and take it offline while still leaving the system running. They gave me the option of a refurbished used tank or a new tank - suggesting that a used tank would be less expensive and might also be an easier fit. They also had solutions on how they could retrofit the system to fit a new tank if the needed to. We wound up going with the refurbed option. They took the leaky tank back to their shop so they could reuse the resin and brought back the new tank ready to go. It was reattached and the system has worked perfectly since. What was a huge bonus to me is that they had the expertise to explain the system - which is a two tank unit and very different from any other we have owned. They walked me through its benefits and how it worked and that is great knowledge to have in our new home. They also had recommendations on what type of salt to use to keep it working at it's peak. This is a really great company - I'm glad to have found them.

We had purchased our new home and had a close date set on our current home when we finally acknowledged that the single-unit GE water softener was no longer functioning. Found Peterson through Angie's List and called to have it repaired or replaced. They were able to talk me through my options on the phone and I learned that our existing unit was of an age and quality that it was not worth it to repair. We talked about replacement, and they suggested possibly replacing it with a refurbished unit. This allowed us to provide a higher-quality tank with much more years of service at less cost than a new "retail store" tank. They were able to schedule this on a short time frame. The installer was prompt, pleasant and was able to complete the install even given tight physical space in the area. It was a great solution for us - we felt we could honestly tell the new owners that the new softener would provide them many more years of service than the one in the home at inspection. Peterson also suggested we leave the receipts, etc. with the new owners and should they have any issues or questions they could contact them directly. They were completely willing to stand by their work. Excellent company to do business with!!

Repair man was determined to get current softener. Very good service. Kept updating me as needed.

Quote a price over the phone and installed next day. Great job. Great system all at a fair price.

The receptionist who answered the phone at Peterson Salts was wonderful to work with, called me right back, and did an overall excellent job. The repair technician was on a commercial job the day I called but he came the next morning, did his work quickly and effectively, and handled the job. He was very concerned about covering his street shoes and was very respectful in my house. Excellent service!

We chose them because they were one of the best people recommended by Angie’s List. We were happy with them because they did a good job. The reports on Angie’s List gave us a picture that the person who owns the place did most of the work but that was not true in our case. We got someone else who was dealing with the job but he did a good job.

I called for an estimate. Received one over the phone. The plumbing was a bit higher then estimated because they had to bypass an outdoor water valve to avoid sending soft water into the yard, which is unnecessary and would cause the softener to cycle more frequently and use more salt. They arrived on time and completed the install quickly. They tied down all hoses and routed them well.

They did very well. Mark was on time, very professional and explained the system to me from top to bottom. He cleaned up very well when work was completed.

They arrived on time and did all repairs. The softner wasn't working and was stuck on the rinse cycle. It's working great now.

Peterson Water and Salt is an awesome company. What we appreciate most is their Saturday delivery of softener salt. They not only deliver it, but bring it into your basement and actually put it in your softener. The price is very competitive with other stores but without the hassle of loading it into your car, carrying it in, and putting it in the container. This is a service we will definitely use indefinitely.