Abbey Decorating Center Inc

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unknown

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Great.

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Excellent. Somewhat more expensive than other places estimated, but the quality of the products, and the excellence of installation, actually made them a very good value. It starts with being able to take home 6 or 8 samples of products, and live with them for a week, and then come back and get even more. They really want you to be happy with your final selection, and are not pushy to get you to commit to something you may not be satisfied with a few months down the road. Jane was very helpful in explaining pros and cons of different products so that you could go home and do research on your own and have time to make decisions, without having any pressure to commit to anything. When the installation days came (it was done on 4 different days, to accommodate us for moving furniture), and they were scheduled to show up at 8AM, the latest any of the crews showed up was 8:05AM. That is as prompt as you can get. The installation people always listened to any special concerns we had (fresh paint on walls was still soft), and fully explained their installation methods to us to make sure we were comfortable with them. When we removed carpet from the stairs, we discovered 3 broken treads. The installer changed his planned installation sequence to accommodate me and give me time to repair the broken treads, and add additional screws through some of the floors, into the joists, to fix several squeaks. We had similar experiences with the sheet vinyl for the laundry and bathroom. The new shoe moulding wasn't just miter cut. They scribed and coped the corners, so the joints won't open up with the seasonal humidity changes in the house. When the engineered wood flooring was installed, instead of just dropping the original floor ventilation grates back in place, they installed custom oak sockets with oak grilles that were an exact color match to the oak flooring, and perfectly flush. It gave it a very finished look. On all 4 installations, there was almost no additional cleanup necessary after they left. They are very thorough when picking up after themselves.We still need to replace the first floor carpeting on about 600 sq.ft, and will definitely be purchasing from them again.My son bought a house two months ago, and had them replace carpet, sheet vinyl, and laminate flooring before he finished moving in and his experience was similar, down to the scribing of the sheet vinyl around all of the fireplace mortar joints. Excellent craftsmanship.

It was a good experience all the way around.

The owner was very knowledgeable and very good.

They were extremely helpful in choosing the tile and steered me to the cheaper route. The installation person was on time, did a good job, and was a nice guy. I was very pleased with the assistance I was given and the installation person. I was extremely pleased with the outcome.?

The best thing about our experience working with Abbey was making the entire process was very simple and answering all questions and concerns. Jane was very effective in finding out what our needs were and showing us products within our budget and met our needs. She also did not show us so many options that we got confused. This helped in removing anxiety about making a wrong selection. Total estimates given includes EVERYTHING!!! This was much appreciated as we have experienced having quotes, only to have add ons not mentioned either in installation, removal, furniture moving. Jane was very good in her questioning to find out exactly what was involved and needed to ensure that any factors involved were figured in to the quote. Matt showed up on time to install the hardwood and tile flooring and was professional, hard working, polite and answered any question that we had. Could not of had a better installation. Abbey Decorating obviously is a team that is ready on all fronts to handle your needs and goes the extra mile to ensure you are satisfied.

They did great work and I would recommend them. I had one issue and it was resolved.

Very well. When the installer came in he was surprised because he thought the underlayment would already be installed and it wasn't. He made some phone calls and somebody arrived in an about an hour with the underlyament material. Which the installer proceded to install. He worked all day on Friday and came back early Saturday morning to finish up. He said he normally doesn't work on Saturdays, but because there was a mix up on the installation of the underlayment, he wanted to make it up for me. When my contractor came in Monday morning, the first thing he looked at was the linoleum on the landing to the basement. The "grout lines" on the landing linoleum matched up with the "grout lines" on the linoleum in the kitchen. He said that is a sign of a good installer. That is something I would have never noticed. The installer went above and beyond to make up for the miscommunications between the salesman and the installation people. 2/28/2012 I noticed a "V" shaped slice in my new linoleum. I called the installer and two days later he shows up at my house and put glue in the slice for free! He said he didn't want a bad review on Angie's List. Ah, the power of Angie's List!

Arrived exactly on time. Proceeded to remove old carpet, tied it up and removed it to disposal site. By 2:00 the installation of new carpeting was completed with no trace of our having to clean things up. Furniture we included for moving was replaced accurately and efficiently. The installers were extremely personable but wasted no time in completing their job.

We decided to replace the carpet in our house after 25 years. We looked at Home Depot and Empire, but also Abbey Decorating. The sales person at Abbey was very knowledgeable and attentive, unlike HD. We were allowed to take some samples home and once we decided, they scheduled installation within 2 weeks. The men came on time and vacuumed the rug when they left.

Costumer service in the store was great, I had to test many samples to find the exact flooring I wanted and Jane was very helpful. I did have to call back a couple times to get scheduled but they were able to get us in fairly quickly once we made contact. The new vinyl in the bathroom looks great. Our carpets were badly needing to be stretched with many ripples and they turned out much better than we had thought they would. We were very happy with the finished product and would use them again.

The entire process was great! We had friendly service and helpful guidance in selection of carpets, were kept informed about delivery and installation times (we were on a tight schedule), and we were pleased with the great job done by the installer as well. We would definitely go back, and have already recommended them to a few friends.

I looked them up on Angie?s list to look at their ratings. I heard about them through a cousin who recommended them to me. I thought their pricing was good. Their workmanship was excellent. They did an excellent job. They were very professional. Everything was done in a timely manner. They showed up on time, and they worked very quickly and effectively. Everything was done very well. They were very friendly and helpful. Their quality of work was very high. I recommend them highly. They have a good selection in their showroom. The people were very helpful in the showroom and all the installers were very professional and courteous.

Very bad.

Our initial meeting was good. The showroom is large with lots to choose from. They were helpful during the selection process in choosing the right colors, padding, etc. We chose samples and waited for a call back with prices. They didn't follow up. Almost every conversation we had with them had to be initiated by us; we left voicemails for our rep. and would hear back a few days later. Cost estimates we finally received were incomplete and very confusing. Just before installation, we discovered rooms that should be wood were ordered as carpet. Abbey apologized, ordered the replacement material, and charged us close to the cost. The actual installation went well. Subcontractors Midwest Wood Works was great to deal with. The biggest problem came with billing. We put a $3500 deposit on our credit card, and the day of final installation, Abbey tried to put the $4953 on the same card without telling us, maxing out the card. We were expecting a final detailed bill but didn't receive any.

VERY GOOD.