Art Adams Appliance Repair
About us
Additional DBAs - Sands Appliance Service, Sands Appliance Repair. See website for additional service areas.
Business highlights
51 years of experience
Services we offer
Large & Small Appliance Repair.
Accepted Payment Methods
- CreditCard
Reviews
4.027 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 19% | ||
| 7% | ||
| 4% | ||
| 15% |
Showing 1-25 of 27 reviews
Sheri C.
Jun 2019
Bait and switch. Say will wave service charge if use them. Then add a $40 diagnosis fee and $110 flat labor charge for 15 minutes of work. Con men
Eric S.
Jun 2017
He identified the defective part, and showed me how it was supposed to work. Once I understood, he gave me a quote for the part, went and picked it up, and had everything back together in no time.
Response from Art Adams Appliance Repair
"Thank you for taking the time to Grade us."
GAYLE B.
May 2017
When I called, I told him what I thought the issue was - that the foot had become loose and the machine needed balanced. He declined to give a quote over the phone, and he was on time, waived the service charge, and spent 15 minutes to balance and level my existing machine using only my own parts. There's only a 30 day guarantee on labor, and I feel like the price was way too high. I confirmed the price with his home office and they wouldn't budge. The work itself was fine, but I think the price was a bit much. I could see $100, but not $165.
Response from Art Adams Appliance Repair
"Sorry you feel are price was to high.You actually paid $156.25 with the senior savings discount.You were given an exact written estimate in writing ,which you authorized before we did the repair. You never asked for a quote when you placed the call,and if you had we would have explained we couldn't without seeing the appliance. Thank you for your response."
Fred H.
Jan 2016
unknown
Response from Art Adams Appliance Repair
"Thank you for taking the time to respond"
Mark C.
Aug 2015
.
Response from Art Adams Appliance Repair
"Thank you for taking the time for the response."
David L.
May 2015
unknown
Response from Art Adams Appliance Repair
"Thank you for taking the time for your response."
Pamela T.
Feb 2015
unknown
Response from Art Adams Appliance Repair
"Thank you for your review"
Michael G.
Jan 2015
The service technician was prompt. After "diagnostics", he clearly outlined what he thought the problem might be and the steps he would take in repair. Unfortunately he did have to wait about a week and a half for a part, but came out promptly upon its arrival. It didn't do the trick however and further part replacement would have lead us close to if not over the cost of the machine. We ended up paying only for the technician's time and were reimbursed for parts. The machine went to the curb, but we were dealt with fairly, promptly and courteously.
Response from Art Adams Appliance Repair
"Sorry your washer was beyond economical repair.Thank you for using us."
Mark C.
Jul 2014
Very reasonable and fair prices. He also offered a 5% senior discount and they also offered a free service repair call if the appliances are fixable. The service call is 59 dollars as opposed to GE's 89 dollar service repair call charge. If they can fix the appliances, they will waive the fee totally! He was also very nice and he showed up on time. He was also very professional. Joel is very satisfied with the results!
Response from Art Adams Appliance Repair
"Thank you for your kind review."
David M.
Jun 2013
Obviously those 3 different times weren't too good. We had a terrible time with them, we do not recommend them to anybody. At the end of it, we did tell them we kind of lost confidence in them because you pay but they did bad with the dryer, we wanted a refund and just go somewhere else but they said we're not going to get a refund. They weren't very nice to us either. We called them over because our daughter had problems with the dryer. They came over and said it was a thermostat and they replaced it. The very next time she used the dryer, within 20 minutes, it was dead again so we called them again so they sent somebody over again and they said it's probably a defect on the thermostat so they replaced it again and 30 minutes later after she used it the first time, it was dead again. That's when I called them and asked for a refund so we can go somewhere else but they said we're not going to get a refund. They sent a guy a third time over, it was a different guy this time and he found out that there was a short in the dryer that could not be fixed and it was not the thermostat so he said the dryer is dead. They said they will give me a partial refund on the part but as far as the service call and the diagnostic, we still had to pay for that. It was a totally bad experience. They charged us the first time for the diagnostic fee, the service charge which is different from the diagnostic fee and they charged us for the part and they have a 30-day parts and labor guarantee so they did come out for free the rest of the times but they didn't fix it and the third time they came over, it's dead. We tried to talk to the guy in charge and I didn't get any satisfaction and despite that, he argued with me, a customer, on the phone. Even if they did diagnose it wrong, he was still very professional about it, he didn't really know and it wasn't until the second guy came out that he was able to determine that it was not the thermostat. I'll never use them again.
Response from Art Adams Appliance Repair
"We came out 2 times under warranty at NO COST TO YOU. Last time determined a short was causing part to fail.For customer good will we refunded you all money you paid us except for the initial service call and diagnostic charge. We apologize if you were not happy with our service."
Vincent U.
Apr 2013
I told them what the washing machine was doing and all he did was listen to it and would need to replace the pump motor. I paid the $45 and $59. When he left I got on the internet and look at the problem. I pulled the pump motor out and cleaned it. Put it back together and now the washer works just fine. The problem I had with the tech was that I told them that they didn't inspect anything. I feel they were trying to hustle us for money. If he would of seen the part he would of known that it wouldn't had took that much.
Response from Art Adams Appliance Repair
"Can not respond. Incorrect service date."
Nancy D.
Feb 2013
I do wish that the repair the first time would have fixed the problem, but Brad had stated it was either one part or the other. We have used this company before, and they are very punctual and good at explaining the problem. They clean up the work area, and take the time to let me clean out behind the appliances before they are put back in place.
Response from Art Adams Appliance Repair
"Thank you."
Elaine B.
Jan 2013
He came out right away even though it was Christmas Eve. I called them at 7:00 am and they were here by 9:30 am. He had to put a new part in. he was quick and efficient. They were clean. The refrigerator is working great now.
Response from Art Adams Appliance Repair
"Thank you."
Randall W.
Dec 2012
They showed up promptly and let me know exactly what was wrong and what the price would be before doing any work. Very professional.
Response from Art Adams Appliance Repair
"Thank you."
Paul V.
Feb 2012
I am very happy with them and they always fix all my large appliances. They always get it fixed and it is always the price they quote. They do excellent work and they are very professional people. I had at least 5 major appliances repaired by him. The price depends on the appliance that broke. It was all redone in the house and they had the parts to rebuild and they were able to do that.
Response from Art Adams Appliance Repair
"Thank you."
Barbara L.
Jan 2012
They showed up on time (a rare treat!) and got right to work. The guy that came out had all the tools and parts needed and it only took him about an hour to fix the thermostat in our fridge and our jammed ice maker. He fixed the GUI outlet we plug the toaster into, too while he was at it.
Response from Art Adams Appliance Repair
"Thank you for your review."
Nancy H.
Nov 2011
see above
Response from Art Adams Appliance Repair
"The Customer's called us in October of 2011 because there freezer wasn't freezing.We fixed it in June 2011.It didn't act up till after September 3 months later,which puts it beyond the 30 day labor guaranty.That is why they were charged the service call and diagnostic fee of $89. On October 31,2011 we checked our previous work which was working properly. What we found and advised was the unit has a system problem which causes it to work intermitently. Weeven offered them a free diagnostic fee next time they have service."
Cynthia A.
Nov 2011
Everything went fine. We have used them before. They come right away.
Response from Art Adams Appliance Repair
"Thank you for your feedback. We appreciate your continued business."
Jeffrey D.
Feb 2011
Over it was good. They came out the next day after I called them and came out at the time they said they were going to and got it fixed up pretty quickly. It costs more than I would have liked. The cost was for a service call and diagnostic and that was just $90 alone.
Response from Art Adams Appliance Repair
"Thank you for your business. I will ad a minor correction.Our $59.00 service call is FREE with repair. So the cost was the diagnostic fee plus parts,tax,and labor.$35.00 not $90.00 ."
GREG R.
Sep 2010
They first came out to determine what the problem was. They came out when they said they would. They later ordered the product and came back a couple of days later to install it. They were very prompt and very efficient. They were very good, but a little bit expensive. I don?t know if anybody else would?ve been less expensive because it was a major part that got replaced. I have used them before probably five or six years ago. They have always been pretty good, that?s why I called them again for this issue.
Response from Art Adams Appliance Repair
"Thank you for your business."
ANGELA C.
Nov 2009
I have used this company for two other appliances and had good experiences each time. I made the call in the morning and the serviceman was there by mid afternoon, he was the same technician that had come to my house a year and a half before for my refrigerator. It is nice to know they have long term employees. The oven was diagnosed and the part replaced in less than thirty minutes. This company gives you a time frame in which to expect the repairman, also calls you when they are on the way to your house and they arrive right on time; this is a great customer service! They also offer a ten percent discount on the repair if it is paid in cash.
Response from Art Adams Appliance Repair
"Thank you so much for your business,and your review."
KATHLEEN S.
Sep 2009
The shut off valve was behind the refrigerator (I do not have a basement) and could only be reached by pulling it our from the wall. This I could not do so I needed help immediately. Art Adams has same day service.
Response from Art Adams Appliance Repair
"Thank you for your review."
Donald G.
Sep 2008
Over the years I've used them quite a bit. I've always had great service. They have a quick response. the price was well within reason. I would definitely recommend them.
Response from Art Adams Appliance Repair
"Thanks for your business."
Betty D.
Jun 2008
It went well. They came when they said they would come. They were very prompt, and I have no complaints about them at all. They were easy to work with and very nice.
Response from Art Adams Appliance Repair
"Thank you for your comments."
JEANETTE S.
Sep 2007
I knew what was wrong with it - the spring broke to the door and the door was heavy. He came out (I called him because of his ad in the yellow pages - free service call with repair, plus save 10% when you pay cash). He came out and took off the bottom panel. The spring fell out just as we had told him. It wasn't the spring that was broken, it was the plastic spring retainer. He gave a price of $59 for the service call, $25 for the diagnosis charge, $70 for the part, tax of $4.20, labor of $119 for a total of $218.20. I said "no way are we going to pay $218 for a little tiny part that we knew what was wrong with it. He charged us for the service call and the diagnosis. We paid him for that and told him not to come back. Then I called Maytag customer service and found out that the part cost $4.20 and they are sending it out to us and that anyone could put it in. It is a 5 minute job, but it was a very costly mistake for us.
Response from Art Adams Appliance Repair
"Were glad the member was able to fix her dishwasher herself AFTER WE told her what parts were needed.Not the door springs like she thought.By the way the $59.00 service call is free with repair."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Art Adams Appliance Repair is currently rated 4.0 overall out of 5.
Art Adams Appliance Repair accepts the following forms of payment: CreditCard
No, Art Adams Appliance Repair does not offer free project estimates.
No, Art Adams Appliance Repair does not offer eco-friendly accreditations.
No, Art Adams Appliance Repair does not offer a senior discount.
No, Art Adams Appliance Repair does not offer emergency services.
No, Art Adams Appliance Repair does not offer warranties.