R & R ROOTER SERVICE

On Mrach 29, 2012 Mr Rooter came to our house to replace our sewer line from our house to the steet. Mr Rooter told me it will take 4 to 41/2 hours to do. The work started late because the truck had a flat tire. The weather was cool, in the high 40's to low 50's. It was cloudy and rain was in the forecast. Mr Rooter started the work about 10:15 A.M. and thought it would be done by 2 P.M. At around noon to my surprise it was complete. I have a hard time keeping an eye them because of my disability. There was one of the guys working for Mr Rooter, he threw a large branch/ root into the back of the truck and away it went. On April 3, 2012 I asked my son to pick up the branches, but don't use full force to do it. He couldn't get any of them out. I called Mr Rooter at approximately 12;30 P.M.on April 2. On April 3 at at 8:21 A. M. Mr Rooter called me and said I was on the schedule for 10 A. M. At 12:03 I received a call from them, saying when the next crew was free I would be next. I waited all day, and no one showed. On April 4 at 8:54 A. M. I called Mr Rooter, They told me I was on the schedule for 10 A. M. At 10:38 A. M. I called Mr Rooter and was told when a crew was freed up we would be next. I said I thought we were on the schedule for 10. I said I waited all day yesterday and no one showed.At 4:12 they called again with the same song and dance. A guy came out finally on the on the 5th, not a crew but a guy. And he took pictures, I have pictures, I could have sent them pictures if that is what they wanted. Ronny is the name of the guy that came over saying if he did the work, they would have to pay him. Ronny told me someone will be out here this week either Tuesday ot Wednesday, Yesterday April, 11, 10:09 A. M. Mr Rooter called and said I was the next one up. At 5:13 P. M. I get the same story. I asked to talk with a manager, she said there wasn't one available. But she said I was the next one on the schedule and someone will be there still today. My foot. And just minutes ago Mr Rooter called to assure me that they haven't forgottten about me,and they would be out this morning. She called after noon. I said to send them right now. She said it was a courtesy call. I was told last week someone would take care of this. And demanded someone come out right now and finish the job. Thank you for your time and wish you well with your power of persuasion. Thanks to Jeff for helping me get started. My phone # is 734-218-5043, my e-mail address is mikel4golf@yahoo.com Thanks again. Sincerely Michael A Karjala

THIS WAS A REALLY BAD EXPERIENCE. I WOULD NEVER USE THEM OR RECOMMEND THEM TO ANYONE. THEY ARE REALLY OVERPRICED. THEIR EMPLOYEES NEED MORE EXPERIENCE AS WELL.