Bix Furniture Service
About us
Bix Furniture requires 50% down to start a job and the remainder upon delivery of the finished product. Payment options include cash, check and major credit cards with the exception of American Express.
Business highlights
Services we offer
Bix Furniture repairs, refinishes and restores furniture. They also build furniture to your specifications. We also upholster furniture with "Your" fabric or ours at no additional cost.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 17% |
Took our table and six chairs on October 10th of 2014 to be refinished in what was supposed to be a gray color.
On 11-6 finally, we were told the table was in processes of completely being sanded or stripped down and we were called in by Darin to see the color sample and pick fabric for the chairs. A leaf was completed however, The color was taupe and not grey and appeared to be painted, not stained. He agreed to add some grey and said it was their lighting.....and this "paint" was better than stain and had a baked finish....blah blah blah. ...we would love it. We could not see the table, it was still being sanded down to original wood. Fabric picking was impossible from rolls that were old and dirty or 40 feet in the air. We chose to send in our own fabric.
The table was delivered a couple of days before Thanksgiving 2014. The color was still way off from the picture, not whitewashed, and we mentioned this to the guys, we showed them the picture also the underside of the leaves were not done, there was no stamp as promised of the leaf numbers, and the opening was not painted either.
The job looked ok but just not what we wanted and the seats were well done. It was a holiday, we needed our table.
Fast forward to December, the paint starts chipping off everywhere. Chairs, table, legs, leafs. I called immediately. Note that the woman that answers the phone should not be in customer service. She is rude, standoffish and it always appears that you are BOTHERING her.
Eventually the "boss" calls us back and agrees to bring us a loaner table and re do the table, chairs, etc and says the processes they use this should never have happened, they want to do it right. We felt really good about that. What I felt bad about? The table was never sanded or stripped to bare wood that we PAID for, it was painted over!!, you could see the maple stain under the chipped paint! Same for the chairs and leafs. They LIED! But they were going to make it right! We trusted them again.
Our table was delivered back to us in January of this year and has been nothing but a nightmare since. This is a table we hardly use except for parties and an occasional Sunday dinner. Every chair is peeling, the table has peel marks everywhere, the leafs are peeling and they are stored. This the reason I did NOT want paint! We wanted gray whitewashed stain. Still never sanded or stripped to the bare wood the second time either. Just more paint over paint. All of the chips reveal the original maple stain underneath, proving again, it was never stripped or never sanded off! No wonder the paint won't stay on. Paint over shiny oak stain? Now, Every seat flips up when you try to move the chairs, they are not bolted down well. I called in July and asked that Darin call me back. Never called. Called again October. No call back. I left a review on Yelp hoping they would see it and call us. Nothing! Finally, my husband called last week and they asked us for our paperwork to be texted and pictures of the issue. Said he would get right back to us. Nothing. Don't waste your time here. They give you the impression they know what they are doing. With all the years of experience they boast. You would think they do. They do not. A complete waste of money and time.
We Paid for complete Sanding or stripping to bare wood, gray whitewash stain and padded chairs. Didn't get any of that except The padded chairs though they need to be fixed and bolted down. We are so frustrated with this whole deal. $3800 down the drain and have to start over.
Fast Forward - 12-29-15 - Finally responded 16 days after last contact - Decided the finish was coming off because we have dogs (they never go in our dining room seriously? On top of the table?) I told her we had enough. We were going to take this to small claims court - I recorded her conversation - She replied, That is ok - We know all of the judges in Macomb County, we have them in our pocket. So there you go - they do a crap job and pay judges to let them slide? Now that sounds like a stand up company!
Licensing
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