Paul C Scott Plumbing

I called Paul C Scott to look at a leaky pipe in the kitchen of my rental house. They were prompt but the tenants said the plumber only spent a half hour at the house. The plumber said the kitchen faucet needed to be replaced but he couldnt do it that night and said they could use the dishwasher. Upon using the dishwasher, the water started flooding the kitchen and water leaking into the basement. I had no choice but to call a plumber who was available and who ultimately fixed the problem that night. I paid paul c scott $189 (for the service cal and for tightening) instead of $320 because they never fixed the problem. Fast forward..they had an attorney send me a letter threatening me with a lein if I didnt pay the balance of $126 even though they never finished the repair. I will never use their services again

I am a repeat user of Paul Scott Plumbing and have never hesitated to contact them if and/or when I have had plumbing needs. Unfortunately, my recent experience has me questioning their ethics and business practices. The recent job was to replace 3 toilets. When the job was requested I asked for a single plumber to do the work. Unfortunately they sent to technicians to my home. Although this would help install 2 toilets in half the time, it led to the 3rd toilet being installed with one plumber sitting there talking to the other. This result in an extra hour of unnecessary manpower I had to pay for. When the loiters were installed there was leaking from all 3 toilet. At this time both keep going out and sitting in the car to wait to see if the leaks reoccurred... this wen ton for about an hour. (2 additional man-hours billed). When the toilet appeared OK they left. Unfortunately, the leaking continued on all 3 toilets. They sent the same team out to address the issue. For this I was not billed. At this point 2 of the 3 toilets continued to leak. This was on a Friday. A different team was sent to my home the following Tuesday to check the issue (one again, not charged). It was at this time that the team disassembled and reassembled the tanks onto the bases. The kind plumber mentioned that the previous team did not install the toilets correctly and that if done properly it would have been done promptly. It was at this point that I decided to call Paul C. Scott for billing reconsideration. I was charged over $1,105 for the job... a job that Lowes would have completed for $624. I spoke with the Manager Mark who said he would give me an unspecified credit toward future service but that he would not discount the project since he had to send teams out there to fix the issue and that I was not charged for them. When I said those were to correct negligence he then said he would talk to the owner. After a week of not hearing from him I called the office. Mark told the receptionist to tell me that the owner is out and will not be back until next Monday. I doubt they will do anything. If you want a trustworthy and reliable contractor do not call Paul C. Smith Plumbing!!

Not to good

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I called twice to have them come back and adjust the vent/access pipe to the proper height. So far they have ignored me. The attached photo will show the height of the vent/access for snaking out the sewer. The $175 was in addtion to the $600 they charged me to replace 2 copper pipes behind my water heater. Although I feel the $600 is high, it was the estimate they gave me to replace any galvanized piping behind the wall, unseen. So the total cost was $775, but they did offer a $20 discount coupon. In retrospect, I wish I never called them.

Some issues---mainly price confusion, I was quoted $195 for the snake out and I asked if that included everything and the answer was yes. It turns out its $195 for the first hour and Tony did 80 feet(glad he did not have to go the full 150). There was also an issue with Tony calling me back(which Staci said he would) about the drain. The main backup was fixed by the snake out but if I let water build up a little and then drain, most of water goes out under ground but some goes out overflow pipe. Don't usually do this but just wondering if there is still a partial blockage which could present problems later on. I was also wondering what Tony would have done is he had found where my under ground pipe went. He spent roughly 30 minutes looking for it and that's what cost the extra money I had to pay.

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Awful. The condo association cuts deals with suppliers and tells them the results they want. I had hired a reputable plumber initially and found that there was a break in the storm drain. Condo manager came over and saw it. NO action. Complained and then they hired Paul Scott Plumbing to "verify" the break. The guy they sent didn't even know the difference between the storm drain and the sewer line. Said the line is intact but he was looking at the sewer line. Unbelievable! My window was from 11:00AM to 1:00PM. SHowed up at 2:30pm; no call nothing.

Old rubber valve had hardened and had to be replaced for an additional $35.

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This dishonest contractor charged my mom $275 just to turn the water back on to her house after it had been blown out due to her extended winter absence. He was there for fewer than 10 minutes and all he had to do was turn one knob that she wasn't strong enough to do herself because she's 75. He totally took advantage of her and I'm furious! I just learned from my mom that last fall he charged her $350 just to winterize the water lines in her home. My plumber only charged me $100 and my house is three times the size of mom's. This company should be ashamed of how it treats its most vulnerable customers. Never, ever hire them!

This dishonest contractor charged my mom $275 just to turn the water back on to her house after it had been blown out due to her extended winter absence. He was there for fewer than 10 minutes and all he had to do was turn one knob that she wasn't strong enough to do herself because she's 75. He totally took advantage of her and I'm furious! I just learned from my mom that last fall he charged her $350 just to winterize the water lines in her home. My plumber only charged me $100 and my house is three times the size of mom's. This company should be ashamed of how it treats its most vulnerable customers. Never, ever hire them!

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It worked out but he just ended up scaring us to death about what you need to do and spend all this money so I mean the service was okay I guess but he just tried to say you guys need to do more work here and that was all.  It was alright.  I did not spend more than the $175 of the deal.  They came out a couple of days after the purchase date.  I don't know, it seems like whenever plumbers come out they're all pretty much the same, they just tell you oh we have to do this, you know, tare the whole yard up, it's just like a big speech about spending more money.  That's just how they all are.  Interactions were alright beside that issue, which is a big issue, it's alright, I mean, it is what it is, so if it's truthful  that we need to do all this work, but you never know so that's the problem.  They were able to use the camera and it was good.

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Appointment was scheduled for 8:30 so I told work I would be late. Plumber called around 8:30 to say he was almost there but showed up after 9:00. Not a big deal. He showed and was not happy to be working and constantly left for cigarette breaks. Had to get a utility sink put in which didn't seem like that big of a job so I surprised it cost over $400!! He had to reinstall water lines to the washing machine but somehow that got messed up. I called and left a message after 5PM and got a call back same day. Very good except whoever I talked to wasn't happy I asked to have someone else and didn't seemed concerned that the job wasn't done right but said he could have someone I have worked with in the past out. Next day wife gets a call saying someone is on the way and it is the same guy. She was told only he was in the area and the person on the phone had an attitude about it. Like we were out of line asking for another person. Seriously. Why is that an issue??

We had to get the work done quick so he did come and fix the problem although he wasn't very happy to be there. I have had work done by them many times in the past and they always did a great job and I always felt the prices were fair when done by other plumbers. I referred friends to Paul Scott. This time we felt like we were treated like we were the problem and probably won't be using them again or making any referrals. My reviews reflect past experiences too so I gave them better reviews than if I just did it based on this one experience.

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We like them very much, they were very professional and got all the work done.

The entire process was ideal. Called and setup an appointment (prior to the holidays which is the worst time to hire any trade as everyone is busy.  They called to confirm like they said they would.  Showed up on schedule and had the garbage disposal done in less than 30 minutes.  Super quick and professional.
Sink plumbing was competed to as needed.
Employee was professional and as neat as a plumber can be. It is a messy job.
We even had an issue two weeks after the disposal was installed that they came to fix for free.
Solid company.

Although this happened several years ago, we only recently joined Angie's list and can now write this review.
We called Paul C. Scott Plumbers to come unclog a toilet, which should have been a straightforward job. The workmen were upstairs for over an hour, and after a while they were rushing back and forth between two bathrooms, and running lots of water, all of which I found unusual.  They finally came down to report that their plumber's snake had broken in our toilet pipe, they didn't know where it was in the pipe. "Maybe it went all the way down" was the most help they seemed able to offer.  In order to get it out, we would need to rip open the ceiling in the front hall in hopes that it would be there.  They gave us a bill for the full amount of time that they were here (like an idiot I paid it!) and left us in this condition.   We called the company to complain, Mr. Scott refused to take responsibility for the problem, claiming that there "must have been something in the pipe"  and refusing to consider that either his workmen might have made a mistake, or that their equipment might have been faulty. He insisted that if they came back to work on the problem, we would have to pay them, and that there was no way of knowing where the broken snake was so they would have to put multiple holes in our ceiling. When we asked if they would cover the cost of repairing the front hall ceiling after they had opened it up to find their broken equipment, Mr. Scott told us "that's your nickle."   
Clearly if the broken part stayed in the pipe it would probably cause a clog. Rather than start ripping apart our front hall ceiling, we asked a neighbor for a reference (wish we had done that first!) and called their plumber. They came and removed the toilet (which Paul Scott's plumbers did not do in their efforts to retrieve their equipment) and fished around very carefully and were able to extract the broken snake, which they looked at and said it looked like old equipment.  They also ran a camera down the length of the pipe to ascertain that there was nothing in the pipe that might have broken the snake, and there was nothing there. 
We submitted the second plumber's bill to Paul Scott, since it was to correct a problem his workers created, and we were told that he "wasn't going to eat this." We tried negotiating with him but he would not budge. For the first time in my life, I took someone to small claims court. All I wanted was to get the bill from the second plumber repaid. Paul Scott was belligerent and rude, and I felt this was my only recourse.
In court, Mr. Scott told the judge a very different story, and that they knew exactly where the broken equipment would have been found, and intimated that he would have had his workmen fix our ceiling-- a very different story than what he told us.
I have read other reviews of Paul Scott here on Angie's list, and I am sure that IF THINGS GO WELL they are fine, but be warned that if one of his workmen make a mistake or something goes wrong, you are on your own and will get nothing but angst from Paul C. Scott.