ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
151 years of trusted experience
Services we offer
Home Security, Home Automation, Home Health, ADT PulseĀ® Solutions, Gold Standard Custom Home Solutions
Services we don't offer
I do not do commercial building but free to call me and I'll put you in touch with the right person
I had no problems and the installation went smoothly. I was satisfied.
Description of Work: I used ADT to install a monitoring system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$33.99
Larry B.
02/2012
4.0
home security systems
Ā + -1 more
They have been there whenever we have a problem. They are very prompt, and very courteous.
Description of Work: We use ADT for alarm services. Recently they let us know there was a low battery, and we got it taken care of.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Martha P.
02/2012
4.0
home security systems
Ā + -1 more
I answered one of their adds offering a free installation special. I was very impressed by the fact that it really was free and there was no pressure to buy anything. I would advise to be sure to ask a lot of questions because it is complicated.
Description of Work: ADT installed my alarm system last summer. They repaired a sensor for me a few weeks ago.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Angie H.
01/2012
5.0
home security systems
Ā + -1 more
There was just one person who came out. I had a good experience. Everything went well.
Description of Work: I used ADT to install a security alarm that has multiple sensors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sharon F.
11/2011
2.0
home security systems
Ā + -1 more
The monitoring is good. Every other aspect about the service was poor and frustrating. Install was in new construction and the technician placed two glass break sensors in the wrong place (had to be replaced with wireless). I was billed for service call and equipment and it took over a year to fix. When I moved (and took the service) I was promised a no-charge install. I was charged and more than 6 months later I am still trying to get the bill fixed. I have spent hours working on the billing issues. Finally, their charge for monitoring is over average. I would not recommend.
Description of Work: New construction install of system (wired).
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$900
ROBERT M.
03/2008
4.0
home security systems
Ā + -1 more
The first time the Tech came he did not have enough time to complete the work. He cam back two days later and stayed until it was finished.
Description of Work: Had them check out a non-working system, fix and upgrade the system.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
ELLEN J.
09/2007
5.0
home security systems
Ā + -1 more
We are very happy with the service we receive from them. We had other companies come out before and we were so impressed by how thorough ADT was and how they explained everything in detail. They are careful to listen to your concerns and follow any directions that you give them. I think their prices are very reasonable and are every bit worth the peace of mind that they provide you with.
Description of Work: They monitor our home security system. The price reflects the cost per month.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
MICHEL G.
09/2007
4.0
home security systems
Ā + -1 more
I haven't had any problems with ADT. I also haven't had any cause for them to respond. About the only experience I have with them is paying my bill each month. They are always on time with that, so I hope that is a good sign.
Description of Work: I have a yearly contract with ADT to monitor the system they installed in my home.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$32
KATHY M.
09/2007
5.0
home security systems
Ā + -1 more
I really like all the choices ADT offers for security devices. I was able to choose from window seals, door chimes and motion detectors. I thought they were friendly and I haven't had any problems with them.
Description of Work: ADT installed and monitors my alarm system in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
LISA S.
09/2007
5.0
home security systems
Ā + -1 more
The alarm works well as I have tested it a few times by mistake. The customer service is amazing they were very quick responding to my alarm and they made sure I was safe before hanging up. They are a great company the price for the service is awesome.
Description of Work: I had an alarm installed by ADT Alarm and they also monitor the system. The alarm was installed nearly a decade ago at a cost much greater than $20. It is the monitoring that is a monthly $20.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
ELISABETH N.
07/2007
5.0
home security systems
Ā + -1 more
So far, I have been really pleased with ADT. They never give me a problem. The paperwork is always informative and correct. I think they are an organized company that has built their strong reputation on years of providing people with home alarm servicing. That tends to make me feel good because I know they are a reputable company and that the protection they are providing me with is good. I think the prices are affordable and I have never had a problem getting in contact with them either when I have needed to.
Description of Work: ADT monitors the home security system in my three bedroom two bathroom house. I pay them each month for their monitoring services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
KIMBERLY S.
10/2006
4.0
home security systems
Ā + -1 more
We had gone to the home show and quite a few of the booths were for home security systems. After talking with a few of them, we decided on the ADT system. The cost was $100 to install both door alarms, the motion detector, and the 2 smoke detectors. There is also a $35.00 monthly fee to monitor the alarms. This is deducted right out of our checking account each month. Overall, I am pleased with the service. It offers a great piece of mind. I believe that ADT has dealers that do the installation. Premium Protection was ours. The installation did not go as smoothly as I had hoped. The technician had to go through our attic. By mistake, he drilled a hole in the wrong place leaving a hole in my downstairs bathroom. I also think I will have to have them come out and check the contacts on the doors because they seem to be loose. On the plus side, we have used it for about 8 months and have not had a false alarm. The system is easy to understand and operate. Overall, we are satisfied.
Description of Work: They supplied our home with alarms on both doors, a motion detector in the hallway, and 2 fire alarms.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
JEAN-LOUIS G.
05/2006
4.0
home security systems
Ā + -1 more
THEY ARE A WELL KNOWN COMPANY WITH A GOOD REPUTATION. THEY PROVIDE TWENTY-FOUR HOUR SECURITY AT A REASONABLE MONTHLY RATE. I FEEL SAFE WITH THIS COMPANY PROVIDING SECURITY FOR MY HOME. I WILL RECOMMEND THIS COMPANY.
Description of Work: I HIRED THIS COMPANY TO INSTALL A HOME SECURITY SYSTEM.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$90
JOSIE A.
03/2006
5.0
home security systems
Ā + -1 more
WHEN THEY GOT HERE I WAS NERVOUS ABOUT WHERE THEY WOULD PLACE THE ALARM, CUTTING THROUGH WALLPAPER, ETC. THEY DID AN EXCELLENT JOB AT INSTALLING THE ALARM, AND IT WORKS FINE FOR US.
Description of Work: THEY INSTALLED AN ALARM SYSTEM IN OUR HOME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
03/2006
5.0
home security systems
Ā + -1 more
THE ALARM SYSTEM THAT THIS COMPANY PUT IN MY HOME HAS BEEN VERY GOOD. THE MEN THAT DID THE WORK SHOWED UP ON TIME. THEY ALSO STAYED ALL DAY TO MAKE SURE THE SYSTEM WAS WORKING RIGHT.
Description of Work: THIS COMPANY CAME TO MY HOME AND INSTALLED A NEW ALARM SYSTEM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
SELMA M.
03/2006
5.0
home security systems
Ā + -1 more
THE COMPANY DID A WONDERFUL JOB ON MY SYSTEM. THEY WERE A RESPECTFUL COMPANY, AND ALWAYS LISTENED TO MY CONCERNS. THE PRICE WAS VERY FAIR FOR THE TYPE OF WORK THAT THEY DID.
Description of Work: THEY INSTALLED AN ALARM SYSTEM IN MY HOME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
03/2006
4.0
home security systems
Ā + -1 more
THEY HAD EVERYTHING INSTALLED IN ONE DAY. I WAS VERY HAPPY WITH THE SERVICE THAT THEY PROVIDE. THEY KEEP A VERY CLOSE WATCH OVER US. THEY MAKE US FEEL VERY SAFE.
Description of Work: THEY INSTALLED MY HOME SECURITY SYSTEM.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
03/2006
5.0
home security systems
Ā + -1 more
THE WAY THE ALARM SYSTEM IS SET UP IS VERY UNCOMPLICATED. THEY WERE VERY FRIENDLY TO ME AND ANSWERED ALL MY QUESTIONS IN WAYS I COULD UNDERSTAND. I AM VERY SATISFIED WITH THEM.
Description of Work: THEY INSTALLED AN ALARM SYSTEM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
JULIE B.
03/2006
4.0
home security systems
Ā + -1 more
THEY DID A COMPLETE ALARM INSTALLATION THROUGHOUT MY HOME. THEY TOOK THE TIME TO SHOW HOW IT WORKS AND WHAT WILL SET IT OFF. THEY CALL RIGHT AWAY IF THE ALARM GOES OFF AT ALL.
Description of Work: THEY INSTALLED ALARMS IN MY HOME.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,200
03/2006
5.0
home security systems
Ā + -1 more
I'M VERY HAPPY WITH ADT SECURITY SERVICES. THEY ARE A WELL KNOWN COMPANY AND THE SERVICE I RECEIVE IS WORTH EVERY PENNY. MY FAMILY FEELS SAFE WITH THIS SYSTEM IF WE ARE HOME OR AWAY.
Description of Work: THIS COMPANY INSTALLED A HOME SECURITY SYSTEM FOR MY HOME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
RITA O.
03/2006
5.0
home security systems
Ā + -1 more
I PAY ABOUT $30 A MONTH, A VERY FAIR PRICE FOR SUCH OUTSTANDING SERVICE. THEY ARE VERY QUICK TO RESPOND, AND THEY MAKE ME FEEL BETTER ABOUT LIVING IN SUCH A ROUGH NEIGHBORHOOD.
Description of Work: THEY INSTALLED A HOME SECURITY SYSTEM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
03/2006
1.0
home security systems
Ā + -1 more
THEY ARE NOT RELIABLE OR DEPENDABLE. AFTER THEY INSTALLED MY ALARM I HAVE HAD PROBLEMS WITH IT. NOW ITS DISCONNECTED, AND THEY HAVE YET TO COME OUT AND FIX IT.
Description of Work: THEY INSTALLED AN ALARM IN MY HOME.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
03/2006
5.0
home security systems
Ā + -1 more
THEY DID A GOOD JOB. THEY GOT THE JOB DONE RIGHT THE FIRST TIME. THEY WERE FINISHED IN TWO HOURS. WE DID NOT HAVE A SINGLE PROBLEM WITH THEM. THEY WERE VERY FRIENDLY.
Description of Work: THEY INSTALLED MY ALARM SYSTEM.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
03/2006
5.0
home security systems
Ā + -1 more
THEIR PRICE WAS VERY CHEAP. THEY ARE A WELL-KNOWN COMPANY AND ARE TRUSTED BY MANY PEOPLE. THEY RESPOND VERY QUICKLY WHENEVER THE ALARM GOES OFF. I HAVE USED THEIR SERVICE FOR ABOUT SIX YEARS NOW AND HAVE NEVER HAD ANY PROBLEMS.
Description of Work: THEY INSTALLED AN ALARM AND CONSTANTLY MONITOR MY HOUSE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
MARJORIE C.
03/2006
5.0
home security systems
Ā + -1 more
THEY PUT AN ALARM IN MY HOUSE TWO YEARS AGO. I AM EXTREMELY SATISFIED WITH THIS COMPANY. I FEEL HAPPY KNOWING MY HOUSE IS SAFE AND SO ARE MY WIFE AND KIDS.
Description of Work: I HAD AN ALARM PUT IN MY HOME.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Moving Companies,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT PulseĀ® Solutions, Gold Standard Custom Home Solutions
I do not do commercial building but free to call me and I'll put you in touch with the right person