Dee Cramer Inc

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On time, professional, took time to explain and show me the problem and made the repair timely. Based on the age of my unit, they could have easily tried to sell me something new. I've used Andy's Statewide in the past and I feel like they always recommend something be replaced. I think Dee Cramer is trustworthy and does good work. They are not cheap but I'll pay for trust and honesty.

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Dee Cramer did an outstanding job installing my new Lennox furnace and central air. With the Costco rebate, they were able to beat the competition on price for a top quality system. The salesman was willing to work with me to find the best equipment and setup for my needs. The job was scheduled at my convenience and the technicians arrived exactly on time. The installers were extremely skillful, efficient, and polite, and cleaned up afterward. My new HVAC system is very quiet and the temperatures in my home are much more even than before.

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They are very friendly and very efficient. They come on time and do good work. I've used them for the last 10 years.

I have a contract with them and it covers everything. I have four furnaces and they come and do everything twice a year.

Thepart

The service from start to finish was excellent. The installers showed up on time and completed the job in the time that was quoted. They did a great job of cleaning up along with explaining everything about the new unit.

Excellent experience. We found Dee Cramer through Costco, so the price was good and we expected they would be well qualified. Still, we comparison shopped since it was a large purchase and wanted to get it right. Not the cheapest, but pricing was competitive for what we ordered.
No disappointment. Our saleman, Steve, really knows his stuff and was responsive to our needs without trying to push things we didn't really want. Ended up with premium Lennox equipment that performs as expected so far. The installers were great. A pleasure to have around and left the work area in pristine condition.
I would highly recommend Dee Cramer, and based on the results so far, Lennox equipment as well.

Prompt, Professional.

Dee Cramer is terrific. They came out twice to troubleshoot an intermittent problem with my AC unit but but did not apply any extra charges. I was really impressed with the fact they looked at everything prior to replacing the compressor which is probably the most costly part of the AC unit. Cory was the service tech, and he was extremely professional and very knowledgeable. I was extremely happy with the service.

They did an excellent job. They did everything they said they were going to do. They didnt cut any corners. The cleaned up well after themselves. They were great people to do business with.

They were very thorough; the other companies that we had out did not go over the square footage of the house and insulation of windows like Dee Cramer did. They went over things like how everything is hooked up and how often filters need to be changed out. We are very pleased with them.

I was at home; the installer was there all day; at one point, another Dee Cramer guy came to help him. He asked my opinion about placement of outflow pipe. Except for the gleaming new furnace, you'd never know he was there, well he did clear 2 wasp nests from front and back door, and cleared some corner gutters of leaves when he was up on the roof (I couldn't get to those areas). He spent more than an hour showing me how the furnace worked, how to change the annual filter, how to work the digital thermostat. Only problem I had was pilot lights went out on the water heater and the gas fireplace. When I called about it, I was told it was just coincidental, that it would cost hundreds of $$$ for a service call (this was after hours). So I tried myself, and after more than an hour, I lit the water heater pilot light without blowing up the house. I still can't get the gas fireplace lit; guess I'll need to get a service call for that one.