HVAC PRO LLC

Buyer beware. Called Consumers Energy Appliance Service Plan for a repair on our furnace. A technician was sent out to diagnose the problem. The technician diagnosed the problem and indicated parts were necessary. He would order them and they would be there in 1-3 business days. Three business days came and went, no call. On the fourth business day, the following week Monday, I called his cell to get a timeline. No answer and the voicemail was full so I could not leave a message. I called the next day, Tuesday, to get an update and, again, no answer, voicemail still full. I then sent a text to the technician requesting a status update. He later responded that "Sorry was gunna call Just picked up part yesterday. Let me check my route an see what's available for a time. What's your schedule like." I responded with several open times and days. His response, "Ok. Probably be later afternoon evening or tomorrow sometime." My response was, "Today is possible, busy tonight. Tomorrow is also good." In the meantime, I ended up calling the office to schedule and was put on the calendar for the following day, Wednesday between 9 am and 1 pm. Wednesday was the 9th day without heat for my family of 6 with 4 daughters under 11 years old. At 11:40 on Wednesday, I received a call that the technician was running late from the office. After explaining this was unacceptable, and indicating I would have someone else come and fix the issue subsequently sending the bill to HVAC Pros, I asked for the owner who was, not surprisingly, unavailable. I left my name and number for a callback which was received about 25 minutes later. The owner was standoff-ish on the phone, accused me of lying, and not concerned with the fact that we had been without heat for so long. He went on to say "you're not our only job, we have other jobs." He also stated (since I was obviously lying) he would check his technician's phone to make sure I wasn't making up the fact that the technician had not initiated any contact to update me about our repair. The owner then went on to try and hang up on me because he did not like my opinion of the lack of communication and inability to get repairs done in a timely manner. Do not use this company if your time is valuable and you need something accomplished in the time promised. If going without a service for 9+ days is good for you, this company has you covered.

Went perfect! Came out gave us free estimates to replace water heater with a larger unit, fix original unit and replace with on demand unit. We chose the on demand option. they came out the next week completely ready to perform the job. Tech called before showing up (on time) was kind, curtious and answered every question we had. Cleaned up afterwards shook husbands hand. Wonderful experience. Highly recommend

They were the best company!!! Love them

Excellent, great to work with this company

the install rep accomplished a lot in the time he was here...He did not leave the site until the furnace was running ok and the AC unit was all assembled and installed. and the area was completely clean. Due to being Winter, the rep will return in the Spring to charge up the AC for immediate use (we are in S.E. Michigan).

The installation went well. The price was fair but maybe not the lowest in the market. The coupon from the mail helped bring the price down. The installer was professional. However, he had to leave and come back to get parts — twice. He even did another job while he was out. The entire process from start to finish took longer than it should have. The truck should have had the supplies. I would still try them again for a future job.

Wonderful! The technician came out very quickly, was very professional, got the system repaired and charged a fair price. This is the kind of company that you keep their business card and call again.

They were wonderful to work with and their prices were very good for a great product!

HVAC Pro was very professional and prompt. Excellent service and workmanship with pleasant courteous people. Highly recommended.

I was really impressed with how courteous the serviceman was. He was on time and did an excellent job on fixing the problem that I had. The pricing on the repair was also good... Thanks for the great work! .

Went great and quality work

Read above!

I have worked in the restoration service industry for 10+ years so I am very critical of the work being performed by service technicians in my home. This company performed an A+ job! I was referred to this company by a friend who promised me they were top notch. I called them in the middle of the night expecting to reach an answering service, but I spoke directly with the technician who would be coming to my home. He assured me that he would make it over within the hour to fix my heat. He arrived promptly in the middle of the night and got right to work. As he was working he made sure to come up and explain to me the issues and how he would be fixing them. He even gave me other advice on the care of the furnace which was very much appreciated. He went out of his way to make sure I was comfortable with his service and stuck around to make sure everything was working properly before he left. I have had on-call service technicians come out after hours and you could tell by their attitude they were NOT happy to be working. HVAC Pro technician had a positive and reassuring attitude throughout the whole process. You can tell that they hold high standards for customer satisfaction. I would HIGHLY recommend this company! Amazing job. Thank you!

Matt did a great job. He was prompt, professional and answered any questions I had. It is working well now and I would highly recommend him. I would use him again.