Hayes Plumbing & Drain Cleaning

I used Hayes plumbing for years. The father-in-law was reasonable and honest. Since the change of ownership, I continued to use Hayes plumbing but defiantly felt the pricing was much higher. I recently had an estimate and finally asked for a break down of the charges. Come to realize he's just flat out ripping me off. I asked for him to hold off on the work until I decide what to do. He then proceeds to send me a service fee just for coming out to look at it. After years and years of service and thousands of dollars I have spent with them over the years.. Your thinking is short term, but hey as long as your getting your money. Not a good business strategy.

The company showed up timely and corrected by problem (water backing up onto my patio and leaking through the slider doors into my basement). The worker was polite and knowledgeable. He helped by giving some advice as to how to prevent future problems, which I appreciated. That said, he did not do what I was advised would be done when I booked the work with the business owner, which was to send cameras through the drains, nor did he seem to be aware it had been arranged that the drains would be inspected by camera. On evaluating the job, the worker satisfied me that the cameras were not needed. However, when I contacted the owner afterward to advise him that less work had been needed (jetting drains only as opposed to making a camera inspection inside the drains and cleaning them), he would not give any price adjustment for the lesser amount of low-tech work done. Further, the workman used my garden hoses to connect his truck pump to my water supply. I thought the company should have been prepared with its own hoses. (What would have happened had I not owned sufficient hoses?) When the work was finished, he did not re-roll my hoses, leaving this for me to do (I'm a disabled woman).
Overall, I paid $400 for a worker to come to my house, connect his pump to my well and use my water through hoses I supplied, and shoot pressurized water through my drains to clean them. This work took no more than 45 minutes, tops, and I was left to clean up afterward. I also was advised how to maintain the drains in the future, which I appreciated as the new homeowner who hadn't had this sort of situation at any home I'd ever owned. Nonetheless, I thought $400 for 45 minutes of uncomplicated work for which I had to supply materials and clean up afterward was excessive, and the business owner's refusal to adjust the price when the job was less complicated than anticipated felt unfair. In the end, though my problem was corrected, I felt ill-used by this business, and if I ever need to have my drains jetted again I will hire someone else.

They did fine.

It went well. Gregg was responsible, professional, and did a good job.

Mr. Hayes was on time, did a great job and I am very pleased with the new shower that I have. The estimate he gave me was $400-$500. I usually figure that actual costs will go about 50% above estimated. The final total was $638.00, and I was OK with that.

He didn't tell me everything up front. His prices were pretty high.

Great. Prompt service and very reasonable. Greg has done large and small jobs for me. I have rental properties so he has done work at different adresses. Always very satisfied.

I've used them for a number of years and I have always been very pleased with them. I haven't compared their prices but I think it is reasonable. There was some miscommunication; I was waiting on him to call and he was waiting on me, but those things happen.

It went great. Not only did he do the work that no one else would tackle, he did it well.

please see above account.

Faucet was installed without incidence. Works great.,

I've used him multiple times over the last few years. He does the job that he comes out to do. We discussed another plumbing job but I think he misjudged what needed to be done in that case; someone else came in and did a very easy job. I don’t fault him for that, but I do think he misjudged the situation. He does a good job and he cleans up well.

Gregg Hayes is the owner of the company. We had gone on vacation and we had turned off the water supply to the washing machine. However, there was a leak when I came back and turned it on. They were very timely and did the work as promised. They were professional and took care of the job. I had no problems with them at all.

Mr. Hayes said he would be available at a certain time and he was at our door within five minutes of his scheduled time. He was professional in demeanor and easy to talk to. He gave us a range for the estimate and charged us the lower range of that estimate.

I got three estimates and Hayes was considerably the lowest. Another company gave a competitive estimate, but would have charged about $200 extra for the duct work. Hayes first installed the water heater and took measurements for the required duct work. We used it with the original duct until the next week when they returned and installed the new duct. They clearly explained what they were doing.

I tried to install a new undercounter dishwasher to replace a portable one and decided after many leaks that I need to get a professional. Hayes plumbing came the day after I called them at the time they said they would and completed the work quickly. They installed new piping to the new dishwasher and insured there were no leaks. They did a test run on the dishwasher to make sure everything was working properly. They also explained everything that they did.

I checked Angie's List and got a good recommendation. The Better Business Bureau said there were no complaints. I checked with the Attorney General's Office and they said there were no complaints, but did suggest that I double check with The Labor and Economic Growth Department - Plumbers Division. I did and again there were no complaints. Gregg Hayes and his partner Mike Thompson are licensed, Master Plumbers. So with these credentials I called Hayes Plumbing. Mike answered the phone and was extremely pleasant and was very flexible with my schedule. He came on time in a retired emergency vehicle. With a smile Mike said, "I heard you have a plumbing emergency!" That was the truth! I had 2 leaking pipes and a broken valve handle. Mike got right to work and finished all the work PLUS checked my kitchen faucet and hot water heater giving me recommendations for both - within an hour! He showed me his work and it was professionally done. I was pleasantly surprised by the cost. I thought it would cost a lot more. I will certainly call them for future plumbing needs. I absolutely recommend Hayes Plumbing.

Great. They were able to schedule their work when I wanted them to and were on time. They are also very tolerant of our overly friendly dog.

The workers were on time to do the work. They were able to fit me into the schedule the very next day after I called them. I thought the person on the phone was very nice and professional. The workers were, too. The price they gave me was the best out there for this type of service.