HORTON'S TREE SERVICE

Company never showed up. It's been over 3 months and my job is not done. The receptionist never knows what is going on and the owner never calls to talk unless he is cancelling your job that day. Totally unprofessional.

If you are looking for a professional, conscientious, courteous, tree trimming service, DO NOT HIRE Horton's Tree Service from Garden City. After camping out on our front lawn, running through it with a crane and then attempting to back though a beautiful (city protected) tree in our front yard, we told them to get off our property. They replied, "We can do what the F#*K we want. Go back in your F#*KING house," among other choice words. Did I mention this was all being done when my NEIGHBOR hired them to take down a tree in her yard? When they weren't allowed to bully their way across our property they packed up and left, leaving the job half done. They came back only after the tree they abandoned fell on the neighbor's house. When I went out to take pictures of my yard that they AGAIN started running through and had already shown no regard for, they AGAIN started yelling at me and calling me names. I am standing on MY property, taking pictures of MY yard and that is wrong according to Horton's Tree Service. Many professionals have worked on neighbor's houses and have always proactively told us what they were doing or even asked permission to come onto the property in the course of their work. I was approached by NO ONE and then attacked anytime I stepped out on my own property. Be warned. If you see Horton Tree Service anywhere in your vicinity they will tear down and destroy anything in their path at will and have no regard for nature, neighbors, or professionalism.

Received estimate for trim tree at the end of August. Called Horton's to schedule the service and was told someone would contact me in three weeks to schedule which I considered reasonable since it was not an emergency. After three weeks, Icontacted Horton's again and was assured someone would call me to schedule the work "soon." It's been about five weeks now and I've heard nothing. They're great at providing estimates but terrible at actually scheduling and getting the job done. I am now in the process of finding another tree trimming service company.

He came same day and fixed it immediately. I was at work and unable to pay immediatey but he was kind enough to let me send a check later.

Estimate provided on 7/6/2016. I asked Horton's to complete the work that day. The representative said they were 1-2 weeks out. After 3 weeks I called to get an indication of when the work would be completed. The person I spoke to indicated she would talk to the owner and call me back. I have since called back 4 other times and I can get no information about when of if they will trim my trees. Horton's has never called me. I am flexible about when it gets done and I understand it's a small job, but I can't stand poor communication and customer service. It had now been 6 weeks since the initial estimate. UPDATED 8-18-16. The work has now been completed.

not well. not responding to phone calls. always going to get to it next week. would not firm up a date. then had a storm and one of the branches fell on the house which was supposed to be already removed. once insurance was involved, then he reacted and doubled charged for some services. eventually was resolved in small claims court to our satisfaction. only seems to like insurance jobs because he can make more money.

Contacted Horton's Tree Service on 8/17 and followed up on 8/31 via Angie's List for quotes. Never heard back from them.

Perhaps the office gal isn't very good at relaying customer desires, but I asked for a quote to have a few low hanging tiny limbs (right term?) removed that were hanging on my sun room from a neighbor's tree, and got a quote of $400.00. I called the office and told the gal that there must have been a misunderstanding because there was no way that what I wanted done would cost $400.00. She promised that she would have the owner come out instead of the estimator and it never happened, even after I left several additional voice mails at the office. In addition, I don't ever recall giving permission to enter my property without my being here, but that I may be mistaken on. I couldn't even get the gal to have either the estimator or owner to call me on the phone to discuss.

They did a really good job and their price was better than other bids I got.

Dean came out on August 13, 2014 and gave me a very detailed hand written estimate with two options, one with removing our large maple and one with a drastic trim. We decided on the trim as we would like to keep our shade tree if we can. They were able to make it out near the end of September to do the work and they did a fantastic job, our yard had been neglected for years and they really opened everything up and cleaned up when they were done. A different crew comes to grind the stump and I did have to follow up on that but the office manager was polite and helpful and got that crew out without a problem and I was totally satisfied with our service.

They are a very professional team. They were fast and obviously knew exactly what they were doing. Would recommend them 100%.

The estimator told me I really did not need my hawthorn tree trimmed, and anyway it's better trimmed in the fall. The other things I wanted were 2 shrubs trimmed and thinned out, and one shrub dug out of the ground. The trimmers came in 3 days, and trimmed and dug as I wanted, cleaned up and did this efficiently. I would use this company again.

They were very prompt with an estimate, and came the next day (even though it was rainy). I offered the Angie's 5% coupon to them, and they said a discount had already been given (even though I had never mentioned to anyone of me being an Angie's List Member prior to that). Over-all I was pleased with them, and would recommend them for the prompt, and good job they did.

They came on time and performed the estimate. I had to call them twice to receive the estimate. It was a good price and equal in price to another company. However, I used the first company (they were prompt with the estimate).

Went exceptionally well. Called them on Tuesday and they scheduled me for Saturday. They were on time and extremely fast and efficient. These people know how to get the job done. They were $800 less than the next estimate. Showed up on Monday afternoon to grind the stump.

This company and workers are the best. Years ago I used a different company to trim the large maple. They said they needed to remove my neighbor's fence to get to the tree, which she gracefully permitted. They did not do a thorough job, complained about the placement of the tree and did a mediocre job cleaning up. Horton's was the exact opposite. They had no problem accessing the tree, did a very complete job of trimming and cleaning up. The estimator was excellent and the workers professional, friendly and competent. I recommend this company and will use them again.

We had 2 large trees damaged in a wind storm. They came out within 24 hours and removed the unstable limbs. Because there was so much damage in our area, they came back within a couple of days to completely remove the trees and grind the stumps. They did a nice job!

This is the third time I have used Horton Tree Service. They did an excellent job of trimming my tree. The crew cleaned up the debri and all was good. They get the job done and done right.

Called on 9.18.2013 to schedule trimming/shaping of 2 crab apple trees. called again Oct. 4th for status, advised by receptionist we were on list. Called again On Oct. 10th, only to find out they weren't working the rest of week. I told receptionist to forget I would go elsewhere. I have used this company before & its always a 4 week turnaround, or more. their prices for seniors are resonable, but their timeliness sucks. They should keep customers abreast of timeframe.

They made an extra effort to squeez me in because I was having a roof installed. They out on time and did an outstanding job performing their job. In addition, the supervisor Dean had them take an additional branch down that had fallen half way from another tree that was not on the agreement. This company not only met my need but superceeded it.

I have four quotes and Norton's was very competitive and their timing was better than anyone else who quoted. They came when they said they would. The six men worked like a well oiled machine, obviously very experienced,. They removed all three trees, hauled the wood away and did a nice job cleaning up after they were done.

Horton was very responsive. I called Monday which was Labor Day, and they came out Tuesday to give me a quote. Their quote was the lowest of the three that I received. Other providers could not do the job for at least two weeks and Horton came out two days after the quote and completed the job. The owner of the company did most of the cutting/trimming and told me that he has been doing this for 33 years. They indicated that they were responsive because I had storm damage. I will certainly use them again when I need tree removal/trimming.

First of all, we had several companies (including two Arborists) evaluate our tree. All of them except Hortons told us our tree was rotting from the inside and needed to come down. Hortons told us our tree was NOT rotting and showed us exactly why a huge limb had recently fallen down: lack of proper trimming plus previous, never addressed, storm damage. Hortons said they could trim the tree, would bring it back to a healthy state, and save our beautiful tree plus the wonderful shade it provides. Seeing the limbs they actually removed, we found Hortons was completely correct: the tree was not rotting from the inside. The limbs were solid but badly in need of trimming. Second, Hortons did several extra things around our property, free of charge, that we did not expect: trimming several pine trees and removing an unwanted small tree. Third, watching the workers was almost like watching a precision drill team. Everyone knew their role in completing a professional job. Our fairly large job was completed quickly and the yards were left in excellent condition. I recently watched a same size tree taken down by a competing tree company. Thinking about how both jobs were executed, Hortons was Bob Villa and the other company was the Three Stooges. Finally, we did experience some frustration with call backs. They explained recent storms and subsequent emergency calls had caused them to deviate from their schedule. We found, like any other interaction, communication is SO important. If no call-back, then call them back!

Showed up in time Did excellent job very professional there estimate was the best compared to 3 other estates

I contacted Horton Tree Service through their website to request for a free tree trimming estimate. I received an email saying they would be by in the next couple days to perform the estimate and would leave it in my door or mailbox. I never found an estimate in my doors or my mailbox (or blowing away in the yard). After several weeks I gave them the benefit of the doubt and assumed their online service request tool wasn't working. I called them on the phone to request another estimate. They were very courteous and professional and once again said they would be out in a few days to perform the estimate and would leave it in the door or mailbox. Once again, I never received any estimate anywhere. I can only assume they never came out to perform the estimate, twice. Very unreliable.