Kenwhirl Appliance
About us
Appliance Repair.
Services we offer
Appliance repair.
Accepted Payment Methods
- CreditCard
Reviews
4.422 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 5% | ||
| 9% | ||
| 0% | ||
| 9% |
Showing 1-22 of 22 reviews
Andrew C.
Mar 2018
See description.
David G.
Dec 2015
unknown
Response from Kenwhirl Appliance
"Mr [Member Name Removed] I do not see a review online but I did notice that you would not hire us again. I hope it is something that we can work through with you or correct. I do see we started the job on 11/13/15 and completed on 11/23/15 it was completed in 10 days which is a bit longer then normal but the product is an LG brand and their parts do take a few days longer to receive, Please call me at 734-422-1550 so I can address any issue you have. Thank you, Ray"
David W.
Jan 2015
It did not cost me anything because it was under warranty. It is probably the 10th time we have had them come to our house. They are good at calling the first thing in the morning letting you know what time they will be coming. The past 5 appliance repairs they have done, they send a man out here, he is very good. I like that I am dealing with the same man, he is very competent. Probably they schedule by area. By the time he comes, he already knows the appliance.
Response from Kenwhirl Appliance
"Thank you Mr. [Member Name Removed] for the very kind words. Our techs are factory trained and do work bu areas. So glad you are happy with our service."
Melissa M.
Jun 2014
Great! Once the part was received, the technician came promptly and fixed the machine at the price quoted up front. I would recommend them to anyone who needs appliance repair.
Marc R.
Feb 2011
We purchased several new appliances from ABC Warehouse as part of a kitchen upgrade. To be fair, their prices were good, and they offered to beat any price from anywhere - and they delivered. When the Dishwasher - a high-end Kitchenaid unit - began to leak after 4 months, the problems began. They sent their service contractor - Kenwhirl - out to fix the unit. The technician identified the problem as a defective pump unit (it is all self contained), and replaced the unit. He turned on the unit for about 5 minutes, announced that it wasn't leaking, and left. When we ran the unit through the first full cycle, it leaked. Kenwhirl came out and fixed the unit - again, replacing the pump unit. Same exact story. They came out a third time (actually fourth, since the first time they only inspected the unit), found that they had left connectors loose, tightened them, and left. Same problem - leaking during the rinse cycle. Since then, I have talked to the store manager, the regional manager, and the service line people - and submitted 7 online complaints through their system. No one has called back.
Response from Kenwhirl Appliance
"I have never, through Angies list, have had to disagree with a customer so strongly. Normally if we had done something wrong we would apologize and try to correct. (please check other reports we have had) This report by the Member has been so misleading we had to respond. He reported that we came out on a 4 month old dishwasher. We received a call from ABC wharehouse on 1/13/11 and set up a call to go out to the home on 1/17/11. His date of purchase was 03/25/10, ten months old. We discovered his pump/motor was leaking and ordered part. We left message with the customer on 1/20 that part was here. Again we left message on 1/21 that the part was here. The Member called back on 1/21 and we set up a repair date of 1/26. We went to home installed pump/motor ran the dishwasher thru 3 cycles and left the machine working, clean and customer satisfied. We have a signed receipt stating the dates/times and customer satisfaction. From start to finish the job was completed in 5 days. On feb 4th we received a call of a leak in dishwasher. We went to home and discovered that the leak was in the customers plumbing of the home, not the dishwasher. The customer ionformed me that he wanted a new dishwasher. We, as a service company, do not have the authority to give him a new dishwasher. The facts that were presented by the Member, and the facts that actually happened are very disturbing. We have called ABC Wharehouse and they explained to us that the corporate office, the service department and the Canton store has returned his calls almost daily. We have never heard a single complaint about our service until we received this report from Angies List. We have been a contractor for ABC for many years and have always found them to be extremely professional and always willing to help the customer. If the Member would like to call us here at Kenwhirl (ask for Ray) we would be glad to try to help him come to some type of a closure on the issues he seems to be having. We find it very unfair to have a companys reputation tarnished by facts that are not true."
Vincent G.
Jan 2011
It was an ordeal. It took them five months to fix the dryer, because of their paperwork process. They kept saying it was fixed when it wasn't. It was a mess. When you need the service, you call the store. The store calls Kenwhirl. The first time, the paperwork said that the guy was done, when he really wasn't. Every time I called Kenwhirl, they acted like I never called them before. The job was covered by the dryer warranty. I didn't like their process. They said they couldn't rectify the situation unless I went back through the appliance store again to put in a new work order. I kept telling them that the first work order was never completed. In my opinion, they need to change their process. They need to get feedback from the customer as to whether or not the job was finished. They ordered the wrong part.
Response from Kenwhirl Appliance
"First of all let me start out by apologizing to you for the length of time it took to complete. Our records show that we received a call from your warranty company on july 1st and we came out on july 2nd to diagnose that it needed a new control board.We ordered part and returned on july 22nd and what we thought repaired the unit. It did take quite awhile to receive the board from whirlpool (sorry). We did not hear back from your warranty company untill nov.26th. We understand that the whole time it only would run on delicate. We ordered a different board from whirlpool and installed on Dec 11th. Again to long for parts to be sent from factory.Let me tell you that i am sorry for the miscommunication between our company and your warranty company. The parts not being readily available are getting to be a real problem in this business.There are so many different models now that it is almost impossible for the manufacturer to carry in stock.These should not affect you and we are sorry. I hope that you will give us a try again in the future. My name is Ray, if you ever have any problems in warranty or out of warranty let me try to be of assistance.Thank you for giving us good marks on punctuality and professionalism."
Joe P.
May 2010
He called as promised to indicated what time he would arrive, he arrived on time and was a pleasure to deal with. A great experience........!!!!
Response from Kenwhirl Appliance
"We are so glad that your service experience with our company went so well. We do pride ourselves on honesty and fairness in price and labor. The report you gave of us was fantastic. Thank you so much for the GREAT rating. I will pass the compliment on to Dave your service technician. Thank again, Ray kufel Kenwhirl Appliance"
Marie B.
May 2010
The service man arrived at my on house on April 17,2010. He was on time . He was very professional and polite. He examined my dryer and said it could be fixed . He did not have the part on his truck to fix it .It had to be ordered. We had to reschedule the appointment for 04/20/10. There was no charge for the initial visit since he could not finish the job. He was promptly on time on April 20,2010. He finished the job in 15 minutes. My total bill was $120.00. The amount some other companies wanted just to look at the appliance.
Response from Kenwhirl Appliance
"Thank you for rating us so favorably on Angie's list. During these troubled times we are trying to do our best to give you the customer the most value for your money. We have lowered our prices on parts and service to show all of our customers that we are all going to come out of this recession stronger then ever. Thank you again for the wonderful report. Ray Kufel....Kenwhirl Appliance"
JUANITA G.
Jun 2009
They came out promptly. They told me exactly what the problem was. They stated they would have to order parts. The refrgierator was old and they were unableto get the parts. But, they were very professional and responsive.
Response from Kenwhirl Appliance
"Thank you for the all A report. It is to bad that the part for your refrigerator is no longer available. We do check with 8 different suppliers and online. The good thing is you can buy an energy star appliance. Your local utility also has programs where you can receive money back for buying an energy star appliance. If you have any questions on this please feel free to give me a call. Thank you again. Ray 313-565-6687"
Petar L.
Jun 2009
Repair man was to call 6/8/09 after 8:30 to give estimate of time he would arrive. gave between 10 and 12, showed at 10:30. he listened to the refrigerator, poked around, tried to look up the model number but the tag was missing. said he would have to find the right motor as it wasn't a standard model. he left and we were to call if we found the model, otherwise he would do his best to look it up. we found the information and called the shop. he called us back at 4 and gave us an estimate of the cost and said he'd call the next morning to set a time. He called at 10, said he'd be over in an hour and was. He took about 30 minutes to make the repair, was good about cleaning up after himself, gave me full information before he left, and came in under the estimate. I asked about whether repairing the current refrigerator or getting a new one would be a better idea, he advised against a new refrigerator as our current one works fine other than one problem that needs fixing from time to time. new refrigerators aren't always as reliable as ours and repairs are more expensive.
Response from Kenwhirl Appliance
"Thank you for the wonderful comments on our company. We are glad to hear that the experience was pleasant and below the cost quoted. At this time, and in this area of the country, we all need to work together and help each other out. As a company we need to make a profit to stay in business, but you don't need to take advantage of people.We are glad that the refrigerator is repaired and that you will use our company again. Thank you again for taking the time to rate us so favorably."
VIRGINIA H.
May 2009
I called mid-afternoon on Saturday and was able to set up an appointment for the following Monday. I happened to be on vacation and the wait for service was not an issue. I was called on Monday morning and was given a one and one-half hour window of service. I felt this was exceptional as I expected a possible three or four hour window of service. The techniciam arrived exactly at the beginning of the service time; he was very polite and knowledgeable. He also did not mind me watching the repair ( I am curious about how things work!) As it turned out it was not my dryer but a blocked vent out of the building. I will have my condo association take care of this issue. My dryer did have a check-up and I am much relieved.
Response from Kenwhirl Appliance
"Thank you for the all A report. It always makes us feel good to see that the policies and the employees we have are doing the type of job that we set for our company. It is very important that now and in the future that you keep that vent clean! Many dryer fires start because of a plugged dryer vent. If you are unable to clean it out (or your association) is unable to. We are sure that Angie's list should have a reputable company that would be able to clean it out for you. Thank you again for the perfect rating!! Ray Kufel"
Ruth R.
Apr 2009
Repairman indicated that the cost to repair the washer would be around $300 since they would need to tear it apart. He indicated the leak was from the center mechanism Unfortunately, I cannot find the receipt and notes I had taken. This happened about 2 months ago. I would definitely recommend using this company.
Response from Kenwhirl Appliance
"THANK YOU FOR THE WONDERFUL REPORT. I AM SORRY THAT THE WASHER SOUNDS LIKE IT NEEDED CENTER SEALS AND BEARINGS IF IT NEEDED A COMPLETE TEARDOWN. YOUR DECISION TO REPLACE THE WASHER WAS CORRECT. SOMETIMES YOU CAN PUT TOO MUCH INTO AN APPLIANCE. YOU ARE BETTER OFF BUYING NEW. THANK YOU AGAIN FOR YOUR RESPONSE."
Chiwei L.
Jan 2009
unknown
Response from Kenwhirl Appliance
"THANK YOU FOR THE WONDERFUL COMMENTS ON OUR COMPANY. I NOTICED THAT THERE WAS NO CHARGE ON THE COST WHICH TELLS ME THAT YOU PROBABLY HAVE AN INSURANCE PROGRAM WITH ONE OF THE UTILITIES OR MANUFACTURER. WE DO A TREMENDOUS AMOUNT OF WORK FOR CONTRACTS BESIDES OUR OWN C.O.D. WORK. I DID NOTICE WE SLIPPED A BIT ON OUR PROFESSIONALISM, IF THERE IS A REASON THAT YOU WOULD BE WILLING TO SHARE WITH US PLEASE GIVE ME A CALL. THANK YOU AGAIN. RAY KUFEL"
RONALD W.
Jul 2008
I was very pleased, they diagnosed the issue quickly and they were quick to get it fixed. Their pricing was also very reasonable. I would recommend them to anyone and would gladly use them.
Response from Kenwhirl Appliance
"THANK YOU FOR THE PERFECT REPORT. I DO NOT SEE A PRICE ON THE REPORT, BUT I AM VERY PLEASED THAT IT WAS REASONABLE. WE ARE ALSO VERY HAPPY TO READ THAT YOU WOULD RECOMMEND US. THIS IS THE BEST WAY OF KNOWING HOW A COMPANY IS DOING BY THE RECOMMENDATIONS THAT WE RECEIVE."
Donald N.
Mar 2008
Everything went very well. They returned my call promptly and the repairman was very courteous. He was able to tell us exactly what he thought the cost of repair would be based on our description of the problem.
Response from Kenwhirl Appliance
"THANK YOU FOR THE VERY NICE COMMENTS. WE AS A COMPANY HOPE THAT YOU WILL LET US SERVICE YOUR APPLIANCES IN THE FUTURE."
Peter B.
Sep 2007
I was glad to have found this company to help us with hardware items over the years. They always do an excellent job of fixing units we really don't want to replace, and this time out they were able to get the machine running like new. I don't remember the price exactly, but I can say it was reasonable and competitive with others out there. I would recommend them and will use them again.
Response from Kenwhirl Appliance
"THANK YOU. IT IS ALWAYS A PLEASURE TO HEAR GOOD THINGS ABOUT OUR COMPANY. WE HAVE BEEN IN BUSINESS FOR OVER 50 YEARS. IT IS NICE TO KNOW THAT CUSTOMERS LIKE YOURSELF KEEP US GOING."
Carmen G.
Sep 2007
I was so impressed by the service I received. My refrigerator broke down, so I called them immediately and they got the part on order right away. As soon as it arrived, they came out to install it, which was on Labor Day weekend. They have very good customer service.
Response from Kenwhirl Appliance
"THANK YOU. WE HAVE AN EXCELLENT SERVICE STAFF THAT DOES NOT MIND WORKING ON HOLIDAY WEEKENDS. GLAD WE DID THE REPAIR JOB TO YOUR SATISFACTION."
Homeowner
Jul 2007
This company is very professional and they handle all appliance repairs. They are the best repair company I've ever used.
Response from Kenwhirl Appliance
"THANK YOU. WE ARE VERY PLEASED TO HEAR THAT WE ARE THE BEST COMPANY THAT YOU HAVE EVER USED. WE WILL CONTINUE TO TRY TO LIVE UP TO THAT EXPECTATION."
MARLENE H.
Oct 2006
We had a leak coming from somewhere in the fridge. I called Kenwhirl. During his work, he found that the valve that fills the ice cube tray and water in the door was is bad order. He had to order the part. He called and made an appointment to install the new valve. We are very satisfied with Ron's work.
Response from Kenwhirl Appliance
"THANK YOU FOR THE COMMENT. WE NORMALLY CARRY PARTS ON THE TRUCK. SORRY YOU HAD TO WAIT THREE DAYS. NEXT TIME WE WILL DO BETTER."
Carmen G.
Jul 2006
It was a difficult job to diagnose, but he took the time to figure out what was wrong, and get it fixed. I was so happy with the work, I even called the company to tell them what a great job this service man did.
Response from Kenwhirl Appliance
"THANK YOU FOR THE WONDERFUL COMMENTS. IF YOU EVER HAVE GOOD OR BAD COMMENTS, PLEASE FEEL FREE TO GIVE US A CALL."
Angie M.
Mar 2006
THEY DID VERY GOOD WORK. THEY WERE KIND OF EXPENSIVE HOWEVER. THEY CHARGED ME FOR THE SERVICE CALL AND THEN FOR EVERY ONE OF THE APPLIANCES THEY SERVICED.
Response from Kenwhirl Appliance
"I AM SORRY THAT YOU FEEL THAT YOU WERE OVERCHARGED. WE REPAIRED THREE APPLIANCES AT THE SAME TIME, SOMETIMES THE PRICE OF PARTS IS OUT OF OUR CONTROL. IF YOU EVER FEEL THAT WAY PLEASE GIVE US A CALL."
Homeowner
Mar 2006
AFTER INSPECTING OUR WASHER THEY BROUGHT US A NEW PART FOR IT INSTEAD OF TELLING US WE NEED TO GET A NEW WASHER. I WAS VERY THANKFUL THAT THEY COULD FIX IT.
Response from Kenwhirl Appliance
"YOU ARE WELCOME. THAT IS WHAT YOU PAY US TO DO. HOPEFULLY WE CAN KEEP IT RUNNING FOR MANY YEARS FOR YOU."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Kenwhirl Appliance is currently rated 4.4 overall out of 5.
Kenwhirl Appliance accepts the following forms of payment: CreditCard
No, Kenwhirl Appliance does not offer free project estimates.
No, Kenwhirl Appliance does not offer eco-friendly accreditations.
No, Kenwhirl Appliance does not offer a senior discount.
No, Kenwhirl Appliance does not offer emergency services.
No, Kenwhirl Appliance does not offer warranties.