With Angi since January 2015
Service Provider ResponseMr [Member Name Removed] I do not see a review online but I did notice that you would not hire us again. I hope it is something that we can work through with you or correct. I do see we started the job on 11/13/15 and completed on 11/23/15 it was completed in 10 days which is a bit longer then normal but the product is an LG brand and their parts do take a few days longer to receive, Please call me at 734-422-1550 so I can address any issue you have. Thank you, Ray
Service Provider ResponseThank you Mr. [Member Name Removed] for the very kind words. Our techs are factory trained and do work bu areas. So glad you are happy with our service.
Service Provider ResponseHello [member name removed] I see from our records that we came out 6 days later and completed the job. I hope everything was to your satisfaction. If not please call me at 313-565-6687, Thank You, Ray
Service Provider ResponseI have never, through Angies list, have had to disagree with a customer so strongly. Normally if we had done something wrong we would apologize and try to correct. (please check other reports we have had) This report by the Member has been so misleading we had to respond. He reported that we came out on a 4 month old dishwasher. We received a call from ABC wharehouse on 1/13/11 and set up a call to go out to the home on 1/17/11. His date of purchase was 03/25/10, ten months old. We discovered his pump/motor was leaking and ordered part. We left message with the customer on 1/20 that part was here. Again we left message on 1/21 that the part was here. The Member called back on 1/21 and we set up a repair date of 1/26. We went to home installed pump/motor ran the dishwasher thru 3 cycles and left the machine working, clean and customer satisfied. We have a signed receipt stating the dates/times and customer satisfaction. From start to finish the job was completed in 5 days. On feb 4th we received a call of a leak in dishwasher. We went to home and discovered that the leak was in the customers plumbing of the home, not the dishwasher. The customer ionformed me that he wanted a new dishwasher. We, as a service company, do not have the authority to give him a new dishwasher. The facts that were presented by the Member, and the facts that actually happened are very disturbing. We have called ABC Wharehouse and they explained to us that the corporate office, the service department and the Canton store has returned his calls almost daily. We have never heard a single complaint about our service until we received this report from Angies List. We have been a contractor for ABC for many years and have always found them to be extremely professional and always willing to help the customer. If the Member would like to call us here at Kenwhirl (ask for Ray) we would be glad to try to help him come to some type of a closure on the issues he seems to be having. We find it very unfair to have a companys reputation tarnished by facts that are not true.
Service Provider ResponseFirst of all let me start out by apologizing to you for the length of time it took to complete. Our records show that we received a call from your warranty company on july 1st and we came out on july 2nd to diagnose that it needed a new control board.We ordered part and returned on july 22nd and what we thought repaired the unit. It did take quite awhile to receive the board from whirlpool (sorry). We did not hear back from your warranty company untill nov.26th. We understand that the whole time it only would run on delicate. We ordered a different board from whirlpool and installed on Dec 11th. Again to long for parts to be sent from factory.Let me tell you that i am sorry for the miscommunication between our company and your warranty company. The parts not being readily available are getting to be a real problem in this business.There are so many different models now that it is almost impossible for the manufacturer to carry in stock.These should not affect you and we are sorry. I hope that you will give us a try again in the future. My name is Ray, if you ever have any problems in warranty or out of warranty let me try to be of assistance.Thank you for giving us good marks on punctuality and professionalism.
Service Provider ResponseWe are so glad that your service experience with our company went so well. We do pride ourselves on honesty and fairness in price and labor. The report you gave of us was fantastic. Thank you so much for the GREAT rating. I will pass the compliment on to Dave your service technician. Thank again, Ray kufel Kenwhirl Appliance
Service Provider ResponseThank you for rating us so favorably on Angie's list. During these troubled times we are trying to do our best to give you the customer the most value for your money. We have lowered our prices on parts and service to show all of our customers that we are all going to come out of this recession stronger then ever. Thank you again for the wonderful report. Ray Kufel....Kenwhirl Appliance
Service Provider ResponseThank you for the all A report. It is to bad that the part for your refrigerator is no longer available. We do check with 8 different suppliers and online. The good thing is you can buy an energy star appliance. Your local utility also has programs where you can receive money back for buying an energy star appliance. If you have any questions on this please feel free to give me a call. Thank you again. Ray 313-565-6687
Service Provider ResponseThank you for the wonderful comments on our company. We are glad to hear that the experience was pleasant and below the cost quoted. At this time, and in this area of the country, we all need to work together and help each other out. As a company we need to make a profit to stay in business, but you don't need to take advantage of people.We are glad that the refrigerator is repaired and that you will use our company again. Thank you again for taking the time to rate us so favorably.
Service Provider ResponseThank you for the all A report. It always makes us feel good to see that the policies and the employees we have are doing the type of job that we set for our company. It is very important that now and in the future that you keep that vent clean! Many dryer fires start because of a plugged dryer vent. If you are unable to clean it out (or your association) is unable to. We are sure that Angie's list should have a reputable company that would be able to clean it out for you. Thank you again for the perfect rating!! Ray Kufel
Service Provider ResponseTHANK YOU FOR THE WONDERFUL REPORT. I AM SORRY THAT THE WASHER SOUNDS LIKE IT NEEDED CENTER SEALS AND BEARINGS IF IT NEEDED A COMPLETE TEARDOWN. YOUR DECISION TO REPLACE THE WASHER WAS CORRECT. SOMETIMES YOU CAN PUT TOO MUCH INTO AN APPLIANCE. YOU ARE BETTER OFF BUYING NEW. THANK YOU AGAIN FOR YOUR RESPONSE.
Service Provider ResponseTHANK YOU FOR THE WONDERFUL COMMENTS ON OUR COMPANY. I NOTICED THAT THERE WAS NO CHARGE ON THE COST WHICH TELLS ME THAT YOU PROBABLY HAVE AN INSURANCE PROGRAM WITH ONE OF THE UTILITIES OR MANUFACTURER. WE DO A TREMENDOUS AMOUNT OF WORK FOR CONTRACTS BESIDES OUR OWN C.O.D. WORK. I DID NOTICE WE SLIPPED A BIT ON OUR PROFESSIONALISM, IF THERE IS A REASON THAT YOU WOULD BE WILLING TO SHARE WITH US PLEASE GIVE ME A CALL. THANK YOU AGAIN. RAY KUFEL
Service Provider ResponseTHANK YOU FOR THE PERFECT REPORT. I DO NOT SEE A PRICE ON THE REPORT, BUT I AM VERY PLEASED THAT IT WAS REASONABLE. WE ARE ALSO VERY HAPPY TO READ THAT YOU WOULD RECOMMEND US. THIS IS THE BEST WAY OF KNOWING HOW A COMPANY IS DOING BY THE RECOMMENDATIONS THAT WE RECEIVE.
Service Provider ResponseTHANK YOU VERY MUCH FOR THE KIND AND CANDID COMMENTS. SORRY THAT THE COST OF THE REPAIR WAS NOT ECONOMICAL ENOUGH TO HAVE DONE. WE HAVE A POLICY HERE OF HONESTY AND FAIRNESS TO ALL OF OUR CUSTOMERS. THE MARK UP ON PARTS DOES CONCERN ME. IF YOU HAVE A CHANCE PLEASE GIVE US A CALL AND I WILL TRY TO FIND OUT WHY THERE WAS A DIFFERENCE. NORMALLY OUR PARTS ARE QUITE A BIT LOWER THEN OUR COMPETITORS. THANKS AGAIN FOR THE GREAT REVIEW!
Service Provider ResponseTHANK YOU FOR THE VERY NICE COMMENTS. WE AS A COMPANY HOPE THAT YOU WILL LET US SERVICE YOUR APPLIANCES IN THE FUTURE.
Service Provider ResponseTHANK YOU. IT IS ALWAYS A PLEASURE TO HEAR GOOD THINGS ABOUT OUR COMPANY. WE HAVE BEEN IN BUSINESS FOR OVER 50 YEARS. IT IS NICE TO KNOW THAT CUSTOMERS LIKE YOURSELF KEEP US GOING.
Service Provider ResponseTHANK YOU. WE HAVE AN EXCELLENT SERVICE STAFF THAT DOES NOT MIND WORKING ON HOLIDAY WEEKENDS. GLAD WE DID THE REPAIR JOB TO YOUR SATISFACTION.
Service Provider ResponseTHANK YOU. WE ARE VERY PLEASED TO HEAR THAT WE ARE THE BEST COMPANY THAT YOU HAVE EVER USED. WE WILL CONTINUE TO TRY TO LIVE UP TO THAT EXPECTATION.
Service Provider ResponseTHANK YOU FOR THE COMMENT. WE NORMALLY CARRY PARTS ON THE TRUCK. SORRY YOU HAD TO WAIT THREE DAYS. NEXT TIME WE WILL DO BETTER.
Service Provider ResponseTHANK YOU FOR THE WONDERFUL COMMENTS. IF YOU EVER HAVE GOOD OR BAD COMMENTS, PLEASE FEEL FREE TO GIVE US A CALL.
Service Provider ResponseYOU ARE WELCOME. THAT IS WHAT YOU PAY US TO DO. HOPEFULLY WE CAN KEEP IT RUNNING FOR MANY YEARS FOR YOU.
Service Provider ResponseI AM SORRY THAT YOU FEEL THAT YOU WERE OVERCHARGED. WE REPAIRED THREE APPLIANCES AT THE SAME TIME, SOMETIMES THE PRICE OF PARTS IS OUT OF OUR CONTROL. IF YOU EVER FEEL THAT WAY PLEASE GIVE US A CALL.
Kenwhirl Appliance is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Kenwhirl Appliance accepts the following forms of payment: Check, Visa, MasterCard
No, Kenwhirl Appliance does not offer free project estimates.
No, Kenwhirl Appliance does not offer eco-friendly accreditations.
Kenwhirl Appliance offers the following services: Appliance repair.
****Our Company gives the utmost respect to our customers, and we appreciate the trust placed in us. We will do our best to perform service in a timely, and professional manner.
2022 Super Service Award
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