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Verified Reviews
Showing 1-25 of 25 reviews
Andrew C.
03/19/2018
See description.
Description of Work
10 days ago we bought a fridge from these guys. After my elderly Mother and Stepfather got it loaded in the truck and got it home safe and sound. The real challenge came. Removing doors, plotting a path and figuring out how and elderly couple and a crippled coal miner were going to move the thing. It didn’t at all dampen our excitement after going nearly seven months of not having a refrigerator. We had a Samsung side by side that looked to be in decent repair. It took us several hours but we got it in. After several more hours we even got it set up and making ice! Everything is going great until this morning. I reached in my fridge to get milk for my son’s breakfast and it is noticeably warm to the touch. The freezer still works, however I now have to throw away all of the food that was in the fridge. After several more hours of troubleshooting we give up and try to call the store for help. As it turns out the only way they will look at my fridge is if I bring the thing in. This is now the plan. We will bring it back in. We will get our money back. We will take it elsewhere. We will also inform anyone we can of our experience.
Category
appliance repair
David G.
12/16/2015
unknown
Description of Work
.
Category
appliance repair
Service Provider Response
Mr [Member Name Removed] I do not see a review online but I did notice that you would not hire us again. I hope it is something that we can work through with you or correct. I do see we started the job on 11/13/15 and completed on 11/23/15 it was completed in 10 days which is a bit longer then normal but the product is an LG brand and their parts do take a few days longer to receive, Please call me at 734-422-1550 so I can address any issue you have. Thank you, RayJoe T.
12/11/2015
I did not nor would I ever use Kenwhirl. It would have been very easy for Hilda to offer a simple explanation as to why they were unable to keep the appointment made by Lowe's, or how maybe Lowe's made a mistake, but she did not seem to care.
Description of Work
A service appointment with Kenwhirl was scheduled by Lowe's Service Advantage on my behalf. On the day the appointment was to occur, I contacted Kenwhirl to ask when I could expect someone to arrive. I spoke with Hilda and she told me to contact Lowe's. I asked why and she told me again to contact Lowe's as they would not service my appliance and she hung up on me! I would not use Kenwhirl for any repairs based on this interaction! Why would anyone want to be treated this way? I have no idea if Kenwhirl performs quality work and I will never know because of how rude and unprofessional she was.
Category
appliance repair
David W.
01/30/2015
It did not cost me anything because it was under warranty. It is probably the 10th time we have had them come to our house. They are good at calling the first thing in the morning letting you know what time they will be coming. The past 5 appliance repairs they have done, they send a man out here, he is very good. I like that I am dealing with the same man, he is very competent. Probably they schedule by area. By the time he comes, he already knows the appliance.
Description of Work
They repaired a dish washer.
Category
appliance repair
Service Provider Response
Thank you Mr. [Member Name Removed] for the very kind words. Our techs are factory trained and do work bu areas. So glad you are happy with our service.Melissa M.
06/06/2014
Lydia A.
04/03/2013
I am waiting for repairs to be performed. I'll keep you posted.
Description of Work
The company had a gentleman, by the name of Ed, come to my home to diagnose a few problems I've been experiencing with my dual fuel range. He was timely, cordial and professional during this visit. Parts were ordered (approximately 12 days was estimated for delivery) and I await his return to make the actual repairs. My review will continue throughout our dealings.
Category
appliance repair
Service Provider Response
Hello [member name removed] I see from our records that we came out 6 days later and completed the job. I hope everything was to your satisfaction. If not please call me at 313-565-6687, Thank You, RayMarc R.
02/14/2011
We purchased several new appliances from ABC Warehouse as part of a kitchen upgrade. To be fair, their prices were good, and they offered to beat any price from anywhere - and they delivered. When the Dishwasher - a high-end Kitchenaid unit - began to leak after 4 months, the problems began. They sent their service contractor - Kenwhirl - out to fix the unit. The technician identified the problem as a defective pump unit (it is all self contained), and replaced the unit. He turned on the unit for about 5 minutes, announced that it wasn't leaking, and left. When we ran the unit through the first full cycle, it leaked. Kenwhirl came out and fixed the unit - again, replacing the pump unit. Same exact story. They came out a third time (actually fourth, since the first time they only inspected the unit), found that they had left connectors loose, tightened them, and left. Same problem - leaking during the rinse cycle. Since then, I have talked to the store manager, the regional manager, and the service line people - and submitted 7 online complaints through their system. No one has called back.
Description of Work
They are one of the contractors for ABC Warehouse. They were contracted to perform warranty work on a dishwasher that is only 8 months old. They did come to service the unit, but despite 4 visits and replacing the same part twice, the dishwasher is still leaking. They will not return calls, nor will ABC Warehouse.
Category
appliance repair
Service Provider Response
I have never, through Angies list, have had to disagree with a customer so strongly. Normally if we had done something wrong we would apologize and try to correct. (please check other reports we have had) This report by the Member has been so misleading we had to respond. He reported that we came out on a 4 month old dishwasher. We received a call from ABC wharehouse on 1/13/11 and set up a call to go out to the home on 1/17/11. His date of purchase was 03/25/10, ten months old. We discovered his pump/motor was leaking and ordered part. We left message with the customer on 1/20 that part was here. Again we left message on 1/21 that the part was here. The Member called back on 1/21 and we set up a repair date of 1/26. We went to home installed pump/motor ran the dishwasher thru 3 cycles and left the machine working, clean and customer satisfied. We have a signed receipt stating the dates/times and customer satisfaction. From start to finish the job was completed in 5 days. On feb 4th we received a call of a leak in dishwasher. We went to home and discovered that the leak was in the customers plumbing of the home, not the dishwasher. The customer ionformed me that he wanted a new dishwasher. We, as a service company, do not have the authority to give him a new dishwasher. The facts that were presented by the Member, and the facts that actually happened are very disturbing. We have called ABC Wharehouse and they explained to us that the corporate office, the service department and the Canton store has returned his calls almost daily. We have never heard a single complaint about our service until we received this report from Angies List. We have been a contractor for ABC for many years and have always found them to be extremely professional and always willing to help the customer. If the Member would like to call us here at Kenwhirl (ask for Ray) we would be glad to try to help him come to some type of a closure on the issues he seems to be having. We find it very unfair to have a companys reputation tarnished by facts that are not true.Vincent and Janet G.
01/10/2011
It was an ordeal. It took them five months to fix the dryer, because of their paperwork process. They kept saying it was fixed when it wasn't. It was a mess. When you need the service, you call the store. The store calls Kenwhirl. The first time, the paperwork said that the guy was done, when he really wasn't. Every time I called Kenwhirl, they acted like I never called them before. The job was covered by the dryer warranty. I didn't like their process. They said they couldn't rectify the situation unless I went back through the appliance store again to put in a new work order. I kept telling them that the first work order was never completed. In my opinion, they need to change their process. They need to get feedback from the customer as to whether or not the job was finished. They ordered the wrong part.
Description of Work
They fixed a dryer.
Category
appliance repair
Service Provider Response
First of all let me start out by apologizing to you for the length of time it took to complete. Our records show that we received a call from your warranty company on july 1st and we came out on july 2nd to diagnose that it needed a new control board.We ordered part and returned on july 22nd and what we thought repaired the unit. It did take quite awhile to receive the board from whirlpool (sorry). We did not hear back from your warranty company untill nov.26th. We understand that the whole time it only would run on delicate. We ordered a different board from whirlpool and installed on Dec 11th. Again to long for parts to be sent from factory.Let me tell you that i am sorry for the miscommunication between our company and your warranty company. The parts not being readily available are getting to be a real problem in this business.There are so many different models now that it is almost impossible for the manufacturer to carry in stock.These should not affect you and we are sorry. I hope that you will give us a try again in the future. My name is Ray, if you ever have any problems in warranty or out of warranty let me try to be of assistance.Thank you for giving us good marks on punctuality and professionalism.Joe P.
05/13/2010
He called as promised to indicated what time he would arrive, he arrived on time and was a pleasure to deal with. A great experience........!!!!
Description of Work
Always difficult to know who to call when a repair may be required (since we don't do it very often). Our washing machine had a vibration that was causing it to "walk" on the floor during the spin cycle. Dave, the technician, inspected our machine and suggested a couple of possible repairs solution but indicated that the particular brand/model (Maytag) had a chronic issue with this specific complaint. He said it might improve the condition but could not guarantee a complete fix. He identified the parts that he thought would need to be replaced, gave us a detailed cost break down. He also check the feet on the machine and found that the rear two were not working correctly. He adjusted them, ran a test spin cycle, and said that maybe that was the only fix needed. He said to try several load of wash and see how the vibration was. If necessary he would come back and install the parts he identified earlier. We've done several loads and the machine works perfectly....no need for further repair but, in case, we have 30 days to decide (won't be charged service call in that period)
Category
appliance repair
Service Provider Response
We are so glad that your service experience with our company went so well. We do pride ourselves on honesty and fairness in price and labor. The report you gave of us was fantastic. Thank you so much for the GREAT rating. I will pass the compliment on to Dave your service technician. Thank again, Ray kufel Kenwhirl ApplianceMarie B.
05/01/2010
The service man arrived at my on house on April 17,2010. He was on time . He was very professional and polite. He examined my dryer and said it could be fixed . He did not have the part on his truck to fix it .It had to be ordered. We had to reschedule the appointment for 04/20/10. There was no charge for the initial visit since he could not finish the job. He was promptly on time on April 20,2010. He finished the job in 15 minutes. My total bill was $120.00. The amount some other companies wanted just to look at the appliance.
Description of Work
I needed the heating element of my 30 year old Kenmore dryer repaired. I called several appliance repair companies. Most of the other companies wanted to charge 4 fees (house call fee $75-$85 dollars plus a diagnostic fee of $35-$40 , plus parts and labor). The fees apply even if the appliance could not be fixed. I spoke with Hilda when I called their company. This company stood out above the rest for honesty and integrity and fair prices.
Category
appliance repair
Service Provider Response
Thank you for rating us so favorably on Angie's list. During these troubled times we are trying to do our best to give you the customer the most value for your money. We have lowered our prices on parts and service to show all of our customers that we are all going to come out of this recession stronger then ever. Thank you again for the wonderful report. Ray Kufel....Kenwhirl ApplianceJUANITA G.
06/29/2009
They came out promptly. They told me exactly what the problem was. They stated they would have to order parts. The refrgierator was old and they were unableto get the parts. But, they were very professional and responsive.
Description of Work
I had called them to fix my refrigerator.
Category
appliance repair
Service Provider Response
Thank you for the all A report. It is to bad that the part for your refrigerator is no longer available. We do check with 8 different suppliers and online. The good thing is you can buy an energy star appliance. Your local utility also has programs where you can receive money back for buying an energy star appliance. If you have any questions on this please feel free to give me a call. Thank you again. Ray 313-565-6687Petar L.
06/09/2009
Repair man was to call 6/8/09 after 8:30 to give estimate of time he would arrive. gave between 10 and 12, showed at 10:30. he listened to the refrigerator, poked around, tried to look up the model number but the tag was missing. said he would have to find the right motor as it wasn't a standard model. he left and we were to call if we found the model, otherwise he would do his best to look it up. we found the information and called the shop. he called us back at 4 and gave us an estimate of the cost and said he'd call the next morning to set a time. He called at 10, said he'd be over in an hour and was. He took about 30 minutes to make the repair, was good about cleaning up after himself, gave me full information before he left, and came in under the estimate. I asked about whether repairing the current refrigerator or getting a new one would be a better idea, he advised against a new refrigerator as our current one works fine other than one problem that needs fixing from time to time. new refrigerators aren't always as reliable as ours and repairs are more expensive.
Description of Work
examined refrigerator to determine problem, made suggestion for repair, consulted on purchase of new refrigerator, gave advice on same, obtained part, repaired refrigerator.
Category
appliance repair
Service Provider Response
Thank you for the wonderful comments on our company. We are glad to hear that the experience was pleasant and below the cost quoted. At this time, and in this area of the country, we all need to work together and help each other out. As a company we need to make a profit to stay in business, but you don't need to take advantage of people.We are glad that the refrigerator is repaired and that you will use our company again. Thank you again for taking the time to rate us so favorably.VIRGINIA H.
05/19/2009
I called mid-afternoon on Saturday and was able to set up an appointment for the following Monday. I happened to be on vacation and the wait for service was not an issue. I was called on Monday morning and was given a one and one-half hour window of service. I felt this was exceptional as I expected a possible three or four hour window of service. The techniciam arrived exactly at the beginning of the service time; he was very polite and knowledgeable. He also did not mind me watching the repair ( I am curious about how things work!) As it turned out it was not my dryer but a blocked vent out of the building. I will have my condo association take care of this issue. My dryer did have a check-up and I am much relieved.
Description of Work
Over the weekend my dryer stopped drying clothes although the drum was tumbling.
Category
appliance repair
Service Provider Response
Thank you for the all A report. It always makes us feel good to see that the policies and the employees we have are doing the type of job that we set for our company. It is very important that now and in the future that you keep that vent clean! Many dryer fires start because of a plugged dryer vent. If you are unable to clean it out (or your association) is unable to. We are sure that Angie's list should have a reputable company that would be able to clean it out for you. Thank you again for the perfect rating!! Ray KufelRuth R.
04/09/2009
Repairman indicated that the cost to repair the washer would be around $300 since they would need to tear it apart. He indicated the leak was from the center mechanism Unfortunately, I cannot find the receipt and notes I had taken. This happened about 2 months ago. I would definitely recommend using this company.
Description of Work
Called for evaluation of Maytag washer and why it was leaking. He came when he said he would. The estimate for his evaluation was exactly what he charged me. He indicated the amount I paid for the evaluation could be applied to any work I decided to have them do. He was very direct and did not waste time.
Category
appliance repair
Service Provider Response
THANK YOU FOR THE WONDERFUL REPORT. I AM SORRY THAT THE WASHER SOUNDS LIKE IT NEEDED CENTER SEALS AND BEARINGS IF IT NEEDED A COMPLETE TEARDOWN. YOUR DECISION TO REPLACE THE WASHER WAS CORRECT. SOMETIMES YOU CAN PUT TOO MUCH INTO AN APPLIANCE. YOU ARE BETTER OFF BUYING NEW. THANK YOU AGAIN FOR YOUR RESPONSE.chiwei L.
01/13/2009
unknown
Category
appliance repair
Service Provider Response
THANK YOU FOR THE WONDERFUL COMMENTS ON OUR COMPANY. I NOTICED THAT THERE WAS NO CHARGE ON THE COST WHICH TELLS ME THAT YOU PROBABLY HAVE AN INSURANCE PROGRAM WITH ONE OF THE UTILITIES OR MANUFACTURER. WE DO A TREMENDOUS AMOUNT OF WORK FOR CONTRACTS BESIDES OUR OWN C.O.D. WORK. I DID NOTICE WE SLIPPED A BIT ON OUR PROFESSIONALISM, IF THERE IS A REASON THAT YOU WOULD BE WILLING TO SHARE WITH US PLEASE GIVE ME A CALL. THANK YOU AGAIN. RAY KUFELRONALD W.
07/03/2008
I was very pleased, they diagnosed the issue quickly and they were quick to get it fixed. Their pricing was also very reasonable. I would recommend them to anyone and would gladly use them.
Description of Work
They came out and diagnosed an issue I was having with my dryer, which turned out to be an issue with the washer.
Category
appliance repair
Service Provider Response
THANK YOU FOR THE PERFECT REPORT. I DO NOT SEE A PRICE ON THE REPORT, BUT I AM VERY PLEASED THAT IT WAS REASONABLE. WE ARE ALSO VERY HAPPY TO READ THAT YOU WOULD RECOMMEND US. THIS IS THE BEST WAY OF KNOWING HOW A COMPANY IS DOING BY THE RECOMMENDATIONS THAT WE RECEIVE.Michele T.
06/15/2008
The repairman was very polite and came within the two hour window he gave me the day before. When he tested the stove he found more problems than just burner electrodes and after giving us an estimate for repairs honestly suggested based upon the age of the stove and the condition of the computer controlling ignition that if it were his he would replace rather than repair the unit. He also provided tips for brands and features to avoid based upon his history repairing certain models. While I was disappointed that the cost to repair the stove would be very high I appreciated his honesty and suggestions for our future purchase.
Description of Work
Came out to repair the ignition on my gas range.
Category
appliance repair
Service Provider Response
THANK YOU VERY MUCH FOR THE KIND AND CANDID COMMENTS. SORRY THAT THE COST OF THE REPAIR WAS NOT ECONOMICAL ENOUGH TO HAVE DONE. WE HAVE A POLICY HERE OF HONESTY AND FAIRNESS TO ALL OF OUR CUSTOMERS. THE MARK UP ON PARTS DOES CONCERN ME. IF YOU HAVE A CHANCE PLEASE GIVE US A CALL AND I WILL TRY TO FIND OUT WHY THERE WAS A DIFFERENCE. NORMALLY OUR PARTS ARE QUITE A BIT LOWER THEN OUR COMPETITORS. THANKS AGAIN FOR THE GREAT REVIEW!Donald N.
03/09/2008
Everything went very well. They returned my call promptly and the repairman was very courteous. He was able to tell us exactly what he thought the cost of repair would be based on our description of the problem.
Description of Work
Replaced thermal fuse on our Kenmore dryer.
Category
appliance repair
Service Provider Response
THANK YOU FOR THE VERY NICE COMMENTS. WE AS A COMPANY HOPE THAT YOU WILL LET US SERVICE YOUR APPLIANCES IN THE FUTURE.Peter B.
09/30/2007
I was glad to have found this company to help us with hardware items over the years. They always do an excellent job of fixing units we really don't want to replace, and this time out they were able to get the machine running like new. I don't remember the price exactly, but I can say it was reasonable and competitive with others out there. I would recommend them and will use them again.
Description of Work
We had a washing machine that was on the blink and they came out and changed a part inside the machine. It took them about one hour or so to do this and they took the part as well as any left over material and waste along with them when they left. Over the last 3-4 years, KenWhirl has been to my house on numerous occasions to repair our washing machine (3), gas clothes dryer (2), and gas range (1) - we have replaced all but the range with newer appliances. KenWhirl has always replied to our request in a timely manner, arrived as appointed, identified the cause of the problem and repaired the appliance either during the initial visit or when the replacement parts arrived, and cleaned up afterwards.
Category
appliance repair
Service Provider Response
THANK YOU. IT IS ALWAYS A PLEASURE TO HEAR GOOD THINGS ABOUT OUR COMPANY. WE HAVE BEEN IN BUSINESS FOR OVER 50 YEARS. IT IS NICE TO KNOW THAT CUSTOMERS LIKE YOURSELF KEEP US GOING.Carmen G.
09/18/2007
I was so impressed by the service I received. My refrigerator broke down, so I called them immediately and they got the part on order right away. As soon as it arrived, they came out to install it, which was on Labor Day weekend. They have very good customer service.
Description of Work
They took care of fixing my GE refrigerator. The price included the part and the labor.
Category
appliance repair
Service Provider Response
THANK YOU. WE HAVE AN EXCELLENT SERVICE STAFF THAT DOES NOT MIND WORKING ON HOLIDAY WEEKENDS. GLAD WE DID THE REPAIR JOB TO YOUR SATISFACTION.07/23/2007
This company is very professional and they handle all appliance repairs. They are the best repair company I've ever used.
Description of Work
Kenwhirl Parts & Service repaired my refrigerator. They sealed it better because the door wasn't sticking shut and they also replaced a gasket.
Category
appliance repair
Service Provider Response
THANK YOU. WE ARE VERY PLEASED TO HEAR THAT WE ARE THE BEST COMPANY THAT YOU HAVE EVER USED. WE WILL CONTINUE TO TRY TO LIVE UP TO THAT EXPECTATION.MARLENE H.
10/31/2006
We had a leak coming from somewhere in the fridge. I called Kenwhirl. During his work, he found that the valve that fills the ice cube tray and water in the door was is bad order. He had to order the part. He called and made an appointment to install the new valve. We are very satisfied with Ron's work.
Description of Work
Roy investigated for the source of water leak. He found that we need a new water valve. He had to order the valve. Three days later, the company called and made an appointment.
Category
appliance repair
Service Provider Response
THANK YOU FOR THE COMMENT. WE NORMALLY CARRY PARTS ON THE TRUCK. SORRY YOU HAD TO WAIT THREE DAYS. NEXT TIME WE WILL DO BETTER.Carmen G.
07/11/2006
It was a difficult job to diagnose, but he took the time to figure out what was wrong, and get it fixed. I was so happy with the work, I even called the company to tell them what a great job this service man did.
Description of Work
They fixed my fridge.
Category
appliance repair
Service Provider Response
THANK YOU FOR THE WONDERFUL COMMENTS. IF YOU EVER HAVE GOOD OR BAD COMMENTS, PLEASE FEEL FREE TO GIVE US A CALL.03/23/2006
AFTER INSPECTING OUR WASHER THEY BROUGHT US A NEW PART FOR IT INSTEAD OF TELLING US WE NEED TO GET A NEW WASHER. I WAS VERY THANKFUL THAT THEY COULD FIX IT.
Description of Work
THEY FIXED OUR WASHING MACHINE.
Category
appliance repair
Service Provider Response
YOU ARE WELCOME. THAT IS WHAT YOU PAY US TO DO. HOPEFULLY WE CAN KEEP IT RUNNING FOR MANY YEARS FOR YOU.Angie M.
03/23/2006
THEY DID VERY GOOD WORK. THEY WERE KIND OF EXPENSIVE HOWEVER. THEY CHARGED ME FOR THE SERVICE CALL AND THEN FOR EVERY ONE OF THE APPLIANCES THEY SERVICED.
Description of Work
THEY FIXED MY WASHING MACHINE, DISHWASHER AND MY REFRIGERATOR.
Category
appliance repair
Service Provider Response
I AM SORRY THAT YOU FEEL THAT YOU WERE OVERCHARGED. WE REPAIRED THREE APPLIANCES AT THE SAME TIME, SOMETIMES THE PRICE OF PARTS IS OUT OF OUR CONTROL. IF YOU EVER FEEL THAT WAY PLEASE GIVE US A CALL.Phone
Address
8300 N Telegraph Rd
Dearborn Heights, MI 48127
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