A PERFECT TEMP HEATING AND COOLING

This purchase was part of a real estate transaction - they were chosen by the seller. Additional money was paid for an upgrade Maytag high efficiency propane gas furnace to be installed. In discussions prior to the installation of the furnace the owner told me he had been there to measure the house and knew what sized furnace it needed. When he showed up late for the install appointment he neither had the furnace nor supplies and he asked for directions to the basement. After getting an idea of what he needed he left to go get supplies saying he would be back at around 2pm. He never returned and didn't call until around 5:30p or so to say he would be back the next day. Next day, he installed the furnace and made arrangements for the inspector to come quickly. He also said there was a $300 or so rebate, I was happy and he left. Soon after the installation a puddle of water formed under the furnace right near the newly installed condensate pump and a squeak developed that sounded like a gerbil wheel going around every time it ran. During the visit he called a visitor and me "thick women" .... not prone "to getting very cold" ... not one to take much offense, my visitor laughed at such a lack of couth from a business owner while he got his "thick" body down and fiddled around under the furnace. He then shimmed some duct work and may have oiled a vent flap. The noise stopped and no further water under the furnace. To this day no further issue with either one. Interesting! He showed up in a reasonable enough time and his defensive diagnosis was that the water was from a leak elsewhere and the squeak was not the furnace. A couple weeks later we were awakened in the night to the furnace running constantly shutting off for less than a minute then restarting and the smell of something burning. Worried the two events might be related we called A Perfect Temp Heating and Cooling - left an emergency message as the voicemail instructions said to. Meantime, a friend with some knowledge checked it out and said the smell was coming through the furnace but there was no immediate danger. No call from A Perfect Temp H & C for over 9 hours and when I got the call the owner was again defensive, very rude and begrudgingly agreed to send a technician out a couple hours later. Even though the only time the burnt smell was detected was when the furnace was running - he said "...just like I thought. No burnt smell and it is not the furnace." "We have furnaces that never shut off in this bitter cold." NO offer to explain the smell, no gee I don't understand that, no gosh that is awful, nothing ... just defensive, sarcastic verbalizations from both technician and owner. No bill was left for either visit and there was no mention of any charges for these visits. A few days later I discovered by coincidence what the smell was ... It turns out the cold air return (exterior) for the furnace was sucking in low hanging wood smoke from a neighbors wood burner during the evening and night time. I called A Perfect Temp H & C to let them know I figured it out and let them know I was not blaming just worried during previous encounters. The owner apologized for being rude, suggested I plug or filter the intake pipe, chuckles and laughter all around. The call ended friendly no mention of charges. A few days later out of the blue an invoice for $80 for "service" calls for those 2 visits shows up without service dates. All events occurred within 2 weeks of install. To add the frosting to the cake ... just got the rebate check (the one that was supposed to be $310 in February) for $110 in March. The explanation was that they forgot it was a propane gas furnace and only entitled to the lesser amount. I don't know that he did anything "wrong" with the installation. One expects sometimes a loose connection or something whacky happening when connecting new furnaces to older duct work and that a courtesy call may be in order. We might even be able to understand a small fee for the second visit but come on. Be forewarned with A Perfect Temp H&C you just shouldn't expect professionalism, timely visits, or courtesy service after an install of any kind. I'll not call them for anything again. Maytag will need to send someone else if anything goes wrong.

They're prompt and their price is reasonable.