Sun Heating & Cooling

I feel obligated to write this review to warn others who use this company. Hopefully this will help prevent other people from being scammed, as we almost were. Their technician was a con-man, who tried to use scare tactics to influence us to buy a whole new furnace when the reality was a minimal cost to repair. To provide the backstory: Our furnace stopped working suddenly on a Friday night. The status light indicated a "limit circuit fault". We called around Saturday morning to try to find someone to come out and diagnose the issues that day. We ended up getting someone from Sun heating and cooling to come out. The technician arrived and started working on the unit. After a while, he called us downstairs and explained that he found a lot of corrosion on the heat exchanger. He went on to explain in an ominous manner that it would cost at least $2,000 to replace the heat exchanger. He tried to convince us that we would be better off to buy a whole new unit, which would cost us anywhere from $6,000 to $8,000. At this point, we did not realize we were being scammed, but we were somewhat cautious about proceeding with such a massive expense. We decided to have him provide a formal quote to replace the unit and that we would spend the time to reach out to other contractors for quotes to compare against. Next, we reached out to Robin Aire to schedule a trip to come out and provide a quote. The technician arrived and we began to explain the diagnosis and solution that we had previously received. He was astonished to hear that we had been told that it would be a $2,000 cost to replace the heat exchanger. He then explained that the heat exchanger would be covered under the manufacturer's (Bryant) warranty and that the cost to replace should be very minimal. He also went on to express that our furnace is a very good unit, in good condition, and that there should be no reason that we don't get another 5 years out of it. That being the case, we scheduled a technician from Robin Aire to come out and replace the heat exchanger and check for any other potential future issues. He replaced the heat exchanger, cleaned the pilot light and the drain, and that was it. Our heater is now fully functional and no further issues. At a cost of only $211. I should also note that Sun heating and cooling is a Carrier brand supplier. Bryant is owned by Carrier. There is no reason that Sun's technician would not know that the heat exchanger is covered under warranty. He was clearly a con-artist trying to take advantage of the situation. We tried to call Sun heating and cooling to explain the situation, but they brushed it off and said that they did nothing wrong. This leaves us with the impression that their management encourages this type of scamming behavior. That being the case, I feel it is my duty to make this issue public, in hopes that it might prevent someone from being scammed by this company in the future. In conclusion, I highly recommend that people do not use this company. Had we listened to the technician from Sun heating and cooling, we would have had to spend at least $5,000. Instead, we called another company and only had to pay a small fraction of the cost at $211.

Very professional and very friendly.

It went well.

They are very good, I have been using them for years and they are actually schedule to service the system again next week.

They cancelled my appointment without informing me. My husband is a nursing aide who worked overnight, he stayed up instead of napping before his other job waiting for them to show. When our time slot was almost up I called and thats when I found out about the cancellation. Now me 3 young kids and myself (with health issues) are stuck in the hot house until the more reliable Oxford heating and cooling can come out

Disrespectful, rude, chauvinistic management. Terrible experience- It started in July the day after I brought my newborn twins home from the hospital and our air conditioning went out. We called the company and they were going to send somebody out but because the temps were getting so high inside the house, we were told to take our newborns elsewhere, which is just the beginning of the inconveniences. They came out, we paid the technician right then, and the air conditioner was fixed later that night, so we thought. One month later we were in the exact same situation. The ac went out again and we had to take our 2 infants out of our home. When I called to ask them to return and fix what wasn’t fixed the first time, I was told that there would not be a charge for this return visit. I was also told by the technician, who couldn’t do anything when he got there because the unit was frozen, that there would not be a charge for that visit. So the next day another technician came out and eventually got it working. One week later I get two bills from Sun heating and cooling. One bill for the return visit that I was already told we wouldn’t need to pay for. And one bill for a much higher amount than we were told when the technician was at the house. I read the notes on the bill and there was a discrepancy in the tech’s write up versus what was itemized and charged. So I called to discuss with the company to ask that they correct their billing mistake for the return visit and ask about the charges I wasn’t clear on. When I spoke with Lee, the manager, he was the rudest, most condescending and disrespectful man that I have spoken to as a customer. Not to mention sexist. He interrupted me from the moment we got on the phone, spoke condescendingly to me, and wouldn’t listen to my concerns. I had told him I was ready to pay, as I had for the first tech visit but I wanted to understand the charges, but he just wanted to argue or “send the bill to collections if I’m going to keep taking up an hour of his time” after 11 minutes of being on the phone. However the most outrageous part was when he told me “you need to talk to your husband and have him explain this to you“. These bills were addressed to me and my name is the only name on the account. The insinuation that I needed a man to be able to understand and handle this situation is so offensive. I could not believe that someone could be so blatantly disrespectful and misogynistic. Even more shockingly and infuriating was that the owner of the company, Henry, was no more understanding nor apologetic when I told him how his manager spoke to me. He said “that doesn’t sound like Lee“. This is how they treat a customer of 21 years after THEY make an error and take 4 trips to solve an issue they claim to be pros at. Do not waste your time or money supporting this business.

Problem seems fixed but my trust is low because of talking points and being told that unit was passed by city - i was not aware of this since no one came in to inspect the work from city - fan did not work and about 1 year ago i was told it was ok - not true, wiring not done correctly - now fixed by senior person from company

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Terrible customer service. I used Sun several years ago, when Randy was their estimator and customer service rep. He was outstanding, good communicator, explained everything that needed to be done with options. Unfortunately he is not with them anymore. The new guy and their current management suck. They came to the house 9am to estimate the job and promised a quote before the end of the day. I called the following day and was told that they were busy and would get to it as soon as they could. I received the quote 2 days later. I called to get more details and explanation of the quote and I was told they were busy, in a way I wouldn't talk to my customer. I was able to talk to them several days later to get an explanation of the quote and decide on which SEER level to chose. During the call he mentioned they could only do the installation on a cool day <75deg since the unit was in the attic. I explained that it wasn't in the attic, it was in a fully conditioned insulated space. After waiting for several days to get an updated quote I contacted them again to find out why I received no response. Their answer was they could not do the job until fall/spring due to the temperature (it is 65 degrees today) in the attic. So, they wasted 2 weeks of my time for a job they obviously didn't want in the first place. Do yourself a favor, there are plenty of other AC installers out there, don't waste your time with these guys. I am not sure what happened to the management of this place in 2 years, it's a shame.

They do a nice job. It was a good experience.

That experience was great. It was very expensive. They came out a few times to give different estimates, which I thought was really nice. They seemed like they weren't really selling me. They were like: "We just want you to be happy, so if you do it through us, great. And if you don't, that's fine too." It wasn't a hard sell.

Last year, Sun repaired my elderly in-law's A/C. They came out, replaced a part or two, and all was well. This year, the A/C stopped and the in-laws put in another service call. I called Sun because there was confusion as to the price for coming out to the house. I was told the service call/labor was $135 and any parts were extra. After Sun came out, fixed the problem, and the in-laws paid the $135 fee, I read the repair invoice. The circuit breaker had been tripped. All the repair person did was poke around the A/C unit, flip the breaker, let the A/C cycle a few times, and walk out the door. Of course, I'm upset with myself for not asking if anyone had checked the fuse box. However, I am also upset that my in-laws were charged $135 for someone to essentially come in, flip a switch and leave. A day after the visit, the floor in front of the A/C was under water. Sun denied any responsibility. There had been no activity in that location since the service call.

Salesperson was not the typical salesperson. Didn't promise anything or try to sell me on a unit that was larger than I needed. He also talked about his dog, which helped me decide. Installation was fast. Crew was polite, helpful, and friendly. Since everyone we met from HA Sun Heating and Cooling gave us a positive experience, I would recommend the company to anyone.

We have had this company out every winter for the last four years to fix a problem that re-occurs every winter. In three of the four years they have replaced parts which really have not fixed the furnace. Their repair men really haven't a clue on how to get this thing fixed and any attempt has resulted in multiple visits to my house. I think their grade of and quot;Band quot; is being very generous

We have had this company out every winter for the last four years to fix a problem that re-occurs every winter. In three of the four years they have replaced parts which really have not fixed the furnace. Their repair men really haven't a clue on how to get this thing fixed and any attempt has resulted in multiple visits to my house. I think their grade of "B" is being very generous

See the above comments about what happened.

I called early in the morning. They showed up within an hour and a half, found the problem, and repaired it quickly.

They were able to come quickly they were here when they said they would be. He took his time and made sure that my furnace was repaired before he left my home. He went to the store to buy extra parts that I needed. I think they are a little expensive but very reliable and it was well worth it because I had no heat at that time. I would use them again in the future if I needed to.

The electrical work they did was about $1000. They located a good electrical contractor for me to do the electrical work. They were very knowledgeable and professional. It was a good company to work with. They seemed willing to work with me on the price. I didn't do any price comparisons though. It hurt to pay that much money for a central heat and air, but based on what I was told by other people on what I paid, it is hard to say if I was happy with it or unhappy with it, but I was happy to get it done. I wanted quality work done on priority so I was willing to pay more than what I could have got it done it for from people that didn't necessarily have any background on their quality of work. So I know I paid more than what I needed to but I was willing to. Everything expect one little minor thing was topnotch.

My 32 year old furnace was acting up, H.A. Sun came out and fixed it, but ultimately I wanted to replace it so i finally bit the bullet. The initial repair guy was awesome and knowledgeable, the sales rep was GREAT and the installers also did a great job. Unlike some companies that were backlogged H.A. Sun was able to do a full install shortly after my initial call.

Working with this company was a very positive experience.

They seem to be reliable. We've had them for a long time on a maintenance program. I have them call ahead so I can be at the home when they get here. They are on time. I can't think of anything outstanding they have done but nothing negative either.

Randy LaBelle came out to the house to quote the job. He was extremely knowledgeable and easy to talk to. I felt very comfortable with him from the start, maybe because he is a Josh Grobin look-alike! He scheduled the job within 10 days of acceptance of the quote. His crew came in when scheduled, were very professional and went straight to work. It took them 3 days to complete the job since it was very involved. The electrical panel had to be upgraded from 100 amps to 200 amps with a new box, which they sub-contracted out. That was an additional $1,200. They cleaned up everything afterwards. They pulled the proper permits with the city and Randy even came to my office afterwards to settle up payment and gave me the proper certifications for the federal tax credit, very convenient. He was somewhat flexible and receptive to a little negotiation, and the company offers a 6-month same as cash financing. All in all, I would highly recommend them. They were recommended to me by two co-workers who also used them and know Randy.

They always do a terrific job. I have used this company over 10 years. I had a really good experience with them and I also think they also have a reasonable price. They are always on time and that s important.

THIS COMPANY CAME TO THE HOUSE THAT DAY TO FIX THE FURNACE. IT WAS VERY COLD OUTSIDE AND THEY DIDN'T MAKE US WAIT FOR THEM. THEIR QUALITY OF WORK COULD NOT HAVE BEEN BETTER. THEY DID AN EXCELLENT JOB.