Acadian Plumbing

How did it go? Not well. Fixed the leaky shower downstairs no problem. Only fixed 1 of three things with toilet downstairs, refused to fix other issue didn't bother to tell him about 3rd . Wanted to replace toilet instead. Wasn't ready to replace toilet at this time. Real problem was upstairs. Had a 32 x 32 metal stall shower that was rusted out and I just wanted it replaced with same only non metal. He replaced with a built in. Not what I wanted. In the course of cutting out the old shower he cut thru the wall to my bedroom and did not offer to do repairs. Because it was now a built-in instead of just a stall there was demolition. Not what I wanted because of dust. I have a 1940 house with a 1960's remodel upstairs after a fire that has not been tested for asbestos! He created such a cloud of dust that it set off the smoke detector. Now I have to clean the whole upstairs not to mention possibly my wife and I exposed to asbestos. And he charged more than he estimated because he had to cut the faucet stem. At one point just before he started I wanted to give him a heads up on my house about surprises. We have been here 14 years it's an old house and every project has surprises. I tried to explain that to him but he became belligerent and didn't want to hear it at one point saying "I am not going to get into a ******* match with you" . Locking back I should have fired him. I don't ever want him back in my house. I don't know if you have any satisfaction guarantee but in the least he should be removed from your list. Thank you Sincerely Bruce Geoffroy 235 South Main St Auburn ME 04210 207 783-3462 [email protected]

unknown

Always friendly, wonderful and he never talk down to me. He came right out the next day. I think he was early that day.

It went horribly. He yanked so hard on one of the fixtures that he broke all the tiles around it. He never offered any type of compensation or discount or any offer to fix it. It is imported tile from several years ago so there is no way to replace it. The whole thing was really poor. He had just moved into the area so he is not well known. The price would have been reasonable if he hadn't broken the tiles.

Dan showed up on time, answered all my calls promptly (given he is busy one-man shop) , and was consistently polite and cheerful. 
He was open to my ideas and free with his own, and we had a very successful, collaborative experience. A pleasure to deal with, good work, done in a timely fashion, and all at a very fair price. What more could anyone ask for? Oh, one more thing: a small leak appeared after a couple of days, which he cheerfully fixed a couple of days later, at no charge. My plumber is Dan Giroux- no more searching!

I called a number of local plumbers to have the work performed. They either didn't return my calls, or they were not licensed to work with gas. Dan Giroux of Acadian Plumbing called back with 30 minutes, and told me he'd stop by in an hour and a half to look at the job. He did as promised, suggested a Rinnai tankless (Everyone I spoke to before or since said that this is by far the best product), and installed the entire system for $1300.  (Dead River and Webber Energy quoted us $2400 for the identical installation). He was here the following day as he promised, and did a perfect job. The job took 7 hours to complete as it required some serious pipe relocation and other work. He has installed over a hundred of these systems. Furthermore, he called back in two days to make sure that everything was running as it should.  This could not have been a more pleasant experience. He is totally professional, has 30 years of experience, and knows these heaters inside and out. He did the job for about 1/2 the price quoted by the big companies like Webber and Dead River. He is capable to tackling jobs that others are unable to perform, not only working with gas, but other tricky plumbing jobs as well. I'd use him again in a heartbeat.