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1.01 Reviews
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Showing 1-1 of 1 reviews
Alan L.
Apr 2015
Heating and Air Conditioning Service
DISPUTE WITH JONES-ROGERS/GRIFFITHS ENERGY and CARRIER
August 19, 2014.
Account # 5466.1603.2595.1612.
Faxed to # 866/799-4758
Subject: CARRIER HVAC System, Registration ID: 1407.0430.20c
1)
SUMMARY: I received a defective/poorly-installed HVAC
System from Jones-Rogers between the dates 6/18/14 and 6/23/14.
2)
The
original contract agreement between Jones-Rogers and myself was to have the
existing HVAC system replaced with a brand new Carrier, MODEL CNPVP/CNPVT HVAC
system.
3)
At
7:05 a.m., on Wednesday, 6/18/14, Technician Chad
arrives and begins working on the installation replacement.
4)
At
10:30 a.m., technician Alex arrives to ?assist? Chad.
5)
At
2:30 p.m., Alex reports that Chad had ?hurt himself? and has departed. No
replacement planned.
6)
I?m
becoming increasingly concerned that my wife and I may have to spend another
day in the 90 degree plus weather. I therefore try contacting Jones-Rogers?
customer services Office Manager (Laura Simpson) at 703/378-3200. I
am told by receptionist, Stephanie, that Laura is on another
call, but would call me back ?shortly.? Laura fails to return my call at
all.
7)
In
answer to my question, technician Alex assures me that the installation ?will
definitely be finished today,? (6/18/14).
8)
A
third technician, Bud, arrives at 2:40 p.m., performs
some inspection (?) and announces ?there is no way at all that the installation
will be completed today; that several new/damaged/replacement parts will have
to be shipped in and that the installation ?will require at least another seven
hours; and it will take three technicians to install!?
9)
At 4:00 p.m. both Alex and Bud depart. Hole in
roof left open. Heat is now stifling.
10)
I once again try contacting Jones-Rogers customer
services Office Manager, Laura Simpson. Laura assures me that technicians would
be at my home the next morning (6/19/14); but not Chad nor Alex since neither
are knowledgeable enough to proceed with the installation.
11)
At 7:00 a.m. the next day, Thursday, 6/19/14,
techie Alex (!!!) along with a new technician, Derek, arrive. They huddle
outside in their Jones-Rogers van.
12)
At 9:15 a.m., Alex departs indicating that a
?different damper is required? compared to the one that was provided.
13)
At 10:20 a.m., Technician Robert
arrives and announces that no, he?s not there for the installation per se, but
to seal around the ceiling opening, once the HVAC parts have been installed in
the attic. Since attic installation far from complete, Robert departs.
14)
f) Around 2:00 p.m., the Technician Alex
announces that he has been called to another customer whose HVAC system had
broken down, even though my new system is nowhere near fully installed.
15)
g) Once again, I try contacting Jones-Rogers
(Laura Simpson), and once again, w/o my call being returned.
16)
h) At approximately, 3:00 on the same day
(6/19/14), a new Technician arrives (no name provided). Shortly thereafter, he
announces that he is not qualified to install Gas-driven heat-type HVAC systems
and departs.
17)
I call Laura again. I complain about the circus being
played out at my residence as multiple attempts to replace the old HVAC system
are being overcome by enormous incompetence and zero planning by Jones-Rogers. I
observe to Laura, that it?s the classic, blind leading the blind, only worse.
18)
o)I point out to Laura, that Jones-Rogers, under
a five-year maintenance contract, has had the same technician, Shaik, maintaining my (now defunct)
HVAC system, for four years, and therefore, by this time, Jones-Rogers should
have been fully aware of what parts and what possible obstacles were likely to
be encountered in the installation of the new HVAC system in my home. I ask why
Shaik was not originally scheduled to head the installation of the new system.
Laura: ?Given the prevailing, sweltering temperatures, Shaik has had other HVAC
emergencies to attend.? However,
Laura promises that I am next on Shaik?s call list.
19)
4:15 p.m., 6/19/14: Shaik arrives and shortly
thereafter, concludes ?the installation is in a complete chaotic condition.?
20)
I call Laura again to indicate that Shaik has
arrived, but nothing whatsoever is happening at my home on the installation.
21)
4:25 p.m., 6/19/14: I try calling Laura again.
Answering Service (?Natasha?) indicates that Jones-Rogers is now closed for the
day. I leave a message for Laura that nothing whatsoever is happening at my
home on the installation; and to call me back asap. I do not hear back from her.
22)
With the temperature soaring into the mid-nineties
and in desperation, I call the Jones-Rogers corporate office, Griffiths Energy,
several times, and leave several messages for their senior representative, Kevin
Spain (at telephone # 443/430-8800 and 443/430-8881), none of which
are returned.
23)
Thursday, 6/19/14. 8:17 a.m. Call to speak to
Laura. Stephanie at Jones-Rogers switchboard informs me that Laura is on the
telephone with another customer and will ?call me back later.? I leave message
that the Thermostat installed is a single zone, whereas I need, as in the
original installation, a dual zone.
24)
At 8:30 a.m, I ask to speak directly to the
service Manager, ?Donnie? who
informs
August 19, 2014.
Account # 5466.1603.2595.1612.
Faxed to # 866/799-4758
Subject: CARRIER HVAC System, Registration ID: 1407.0430.20c
1)
SUMMARY: I received a defective/poorly-installed HVAC
System from Jones-Rogers between the dates 6/18/14 and 6/23/14.
2)
The
original contract agreement between Jones-Rogers and myself was to have the
existing HVAC system replaced with a brand new Carrier, MODEL CNPVP/CNPVT HVAC
system.
3)
At
7:05 a.m., on Wednesday, 6/18/14, Technician Chad
arrives and begins working on the installation replacement.
4)
At
10:30 a.m., technician Alex arrives to ?assist? Chad.
5)
At
2:30 p.m., Alex reports that Chad had ?hurt himself? and has departed. No
replacement planned.
6)
I?m
becoming increasingly concerned that my wife and I may have to spend another
day in the 90 degree plus weather. I therefore try contacting Jones-Rogers?
customer services Office Manager (Laura Simpson) at 703/378-3200. I
am told by receptionist, Stephanie, that Laura is on another
call, but would call me back ?shortly.? Laura fails to return my call at
all.
7)
In
answer to my question, technician Alex assures me that the installation ?will
definitely be finished today,? (6/18/14).
8)
A
third technician, Bud, arrives at 2:40 p.m., performs
some inspection (?) and announces ?there is no way at all that the installation
will be completed today; that several new/damaged/replacement parts will have
to be shipped in and that the installation ?will require at least another seven
hours; and it will take three technicians to install!?
9)
At 4:00 p.m. both Alex and Bud depart. Hole in
roof left open. Heat is now stifling.
10)
I once again try contacting Jones-Rogers customer
services Office Manager, Laura Simpson. Laura assures me that technicians would
be at my home the next morning (6/19/14); but not Chad nor Alex since neither
are knowledgeable enough to proceed with the installation.
11)
At 7:00 a.m. the next day, Thursday, 6/19/14,
techie Alex (!!!) along with a new technician, Derek, arrive. They huddle
outside in their Jones-Rogers van.
12)
At 9:15 a.m., Alex departs indicating that a
?different damper is required? compared to the one that was provided.
13)
At 10:20 a.m., Technician Robert
arrives and announces that no, he?s not there for the installation per se, but
to seal around the ceiling opening, once the HVAC parts have been installed in
the attic. Since attic installation far from complete, Robert departs.
14)
f) Around 2:00 p.m., the Technician Alex
announces that he has been called to another customer whose HVAC system had
broken down, even though my new system is nowhere near fully installed.
15)
g) Once again, I try contacting Jones-Rogers
(Laura Simpson), and once again, w/o my call being returned.
16)
h) At approximately, 3:00 on the same day
(6/19/14), a new Technician arrives (no name provided). Shortly thereafter, he
announces that he is not qualified to install Gas-driven heat-type HVAC systems
and departs.
17)
I call Laura again. I complain about the circus being
played out at my residence as multiple attempts to replace the old HVAC system
are being overcome by enormous incompetence and zero planning by Jones-Rogers. I
observe to Laura, that it?s the classic, blind leading the blind, only worse.
18)
o)I point out to Laura, that Jones-Rogers, under
a five-year maintenance contract, has had the same technician, Shaik, maintaining my (now defunct)
HVAC system, for four years, and therefore, by this time, Jones-Rogers should
have been fully aware of what parts and what possible obstacles were likely to
be encountered in the installation of the new HVAC system in my home. I ask why
Shaik was not originally scheduled to head the installation of the new system.
Laura: ?Given the prevailing, sweltering temperatures, Shaik has had other HVAC
emergencies to attend.? However,
Laura promises that I am next on Shaik?s call list.
19)
4:15 p.m., 6/19/14: Shaik arrives and shortly
thereafter, concludes ?the installation is in a complete chaotic condition.?
20)
I call Laura again to indicate that Shaik has
arrived, but nothing whatsoever is happening at my home on the installation.
21)
4:25 p.m., 6/19/14: I try calling Laura again.
Answering Service (?Natasha?) indicates that Jones-Rogers is now closed for the
day. I leave a message for Laura that nothing whatsoever is happening at my
home on the installation; and to call me back asap. I do not hear back from her.
22)
With the temperature soaring into the mid-nineties
and in desperation, I call the Jones-Rogers corporate office, Griffiths Energy,
several times, and leave several messages for their senior representative, Kevin
Spain (at telephone # 443/430-8800 and 443/430-8881), none of which
are returned.
23)
Thursday, 6/19/14. 8:17 a.m. Call to speak to
Laura. Stephanie at Jones-Rogers switchboard informs me that Laura is on the
telephone with another customer and will ?call me back later.? I leave message
that the Thermostat installed is a single zone, whereas I need, as in the
original installation, a dual zone.
24)
At 8:30 a.m, I ask to speak directly to the
service Manager, ?Donnie? who
informs
Licensing
State Contractor License Requirements
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FAQ
CARRIER MID-ATLANTIC is currently rated 1.0 overall out of 5.
No, CARRIER MID-ATLANTIC does not offer free project estimates.
No, CARRIER MID-ATLANTIC does not offer eco-friendly accreditations.
No, CARRIER MID-ATLANTIC does not offer a senior discount.
No, CARRIER MID-ATLANTIC does not offer emergency services.
No, CARRIER MID-ATLANTIC does not offer warranties.