T.N.T Home Improvement

What rating would you give a contractor who over a 5-week period performed no services that were contracted. The contract was to power wash and re-stain a deck and gazebo which were not in bad shape at all. You see twice in 6 years the deck and gazebo had been stain using 4x with no flaking or surface issues. T.N.T. came out and Henry impressed me enough to contracted with him via their online contract on the 26th of May. The deck power washing and re-staining were scheduled to be completed by July 4th. When T.N.T. had not started the project start date a week later, I called Henry and got no answered. I emailed T.N.T. to see why they had not started my project. He emailed me back explaining that 2 of his men test positive for COVID-19 and they would have to undergo the 14-day COVID-19 isolation protocol. And, that T.N.T. would not be able to complete the simple deck and gazebo power wash and re-stain using Behr Premium stain until after the 4th of July. In retrospect I now believe he was looking to get out of the contract. On July 2nd I called to confirm start date. He said the workers under covid-19 isolation were getting tested the 3rd and 5th of July. On the 5th, Henry said they could start on July 8th I said to Henry the 8th and the 9th of July were projected to be near 100 degree and they could start defer until the July 12th with NO further delays. Henry Turner/T.N.T. agreed to the better staining conditions. This was the last time they could not be reached or responded again. Please note the contract price was proposed by T.N.T. and actually on par with other bids before and after I notified them their contract was terminated for none performance. One other thing. Make sure you have every task documented in the contract if you are desperate enough to use them. In my rating system. Non-Performance and NO Show = Zero Stars. One star was given to show disapproval of T.N.Ts no show.

T.N.T (Henry the owner) was prompt and followed through on phone calls and appointments. Very friendly, and they did a good job. I already recommended them to a friend, who hired T.N.T for sealing their driveway (they were very satisfied as well). I also hired T.N.T to replace and repair a couple of small sections of my gutters and downspout. I recommend T.N.T

Very thorough job in sealing and coating the driveway.

I hired TNT to power wash and stain my neglected deck and to fix the steps, which had become askew over time. They quoted me a fair price from the start and were able to knock out the project in two days, even when they ended up having to replace the full stringer of steps. Henry (the owner) did a great job of communicating throughout the process and I would definitely use TNT again for future deck work and other home improvement projects. Highly recommend.

The owner supervised the work himself. His price was excellent. They showed up on time and I am 100% satisfied with the work. They cleaned up completely. They were extremely careful while putting the ladders on the house. I am recommending them to anyone who has a need for the services they provide.

would recommend them to other they were really good

Very nice people. Kept me notified. Worked quickly. Highly recommend.

NA

Excellent service and price. Provided with all the details and answered all of my questions. Professional and timely.

Fast and friendly, same day estimate!

He was very professional and completed the work in a timely manner.

Did a excellent job and on time !

TNT arrived in a timely fashion, reviewed my roof, replaced missing shingles and checked for other possible issues. They were efficient and personable. Repair was good quality. Planning to use TNT for power washing my siding next. Highly recommend. I appreciate that they kept in touch so I knew what to expect.

When part of the work required on a project includes power washing, and then painting, staining, or sealing exterior wood, the contractor needs to allow sufficient drying time between each step. That did not happen. Also, I was told that sanding had occurred after the power washing, but the surfaces felt pretty rough to the touch when I felt them after the 3 coats of sealant were put on over several hours (vs. several days as should have happened). Also, the work was completed more than a week ago and I still have yet to be provided a receipt.

Excellent communication on the work to be done. Timely completion of activity.

Good company.

Mr. Turner was very professional and extremely technically competent. His staff workd fast but effeciently. Great team.

Henry was fantastic. He came to the house at his scheduled time for the estimate. He provided a detailed estimate. He addressed some concerns that I had with the deck, advised that he would make it look great again, and he sure did that. When I added a couple of things at the last moment, he was able to accommodate without any issues. The deck had been neglected for a number of years, and it looks fantastic now. We are very pleased and will both recommend and use Henry and T.N.T again. Thank you Henry, you did a great job!

Mr. Turner did an outstanding job staining and sealing my deck. It had been neglected for many year and Mr. Turner gave it new life. Thanks for a job well done! 👍

Great customer service and flexibility.

Great customer service. Did a great job power washing and restraining my deck!

Timely and cost efficient.

They did a good job.

Excellent in every respect. More than reasonably priced. Paid a bit more than charged just to show my appreciation.

Called me Friday to help fix aluminum fascia that was damaged by wind storm. Came Friday morning to take the damage part off. Came back Saturday to finish the job. Took less than 30 min. Very reliable and will use again to fix my roof. Thank you.