Thompson Creek Window Company

We spent $30000 and they were great.

Once they were finished, it turned out well. They never brought the tempered glass for the bathroom and that is a safety violation. So, we got in trouble for it. Then, they came back and finally corrected that. Then, two of the big windows did not match across the board, but I must say it just taken a while, but in fact, they corrected everything. Now, I am good. It took about a couple months because they had to remake the windows and then, they came and put it in. They found out when they came to put it in, the obscured glass somebody forgot to put tempered. They had to take them back and redo them again.

It turned out perfect. They do good work and they are 300 miles from where I live. They give you a detailed scope the work and what they will do. They will come immediately if something happens and take care of it. The price was very competitive.

They did an excellent job, and were thorough, cleaned up all debris, and instructed us on the use of (opening/closing) the windows, doors, and screens.

They were not good. They never submitted the order and the week to do the work they called me and said they could not submit the order. Their customer service was not ideal. They argued with me over price. They got me a standard door and I did not like it. It took 4-6 weeks to submit the order. They were not apologetic at all.

Very well. They arrived on time ...replaced 27 windows with storms and were finished in 6 hours. Crew was very professional ..2 different supervisors.stopped by during the installation.. They did a great job of cleaning up as they went along the job.

The quality of the windows is excellent and the take out, haul away, and cleanup was well done. The trim work and caulking was flawless. The windows have performed very well and have improved our home's energy profile. I would recommend Thompson Creek to anyone.

I was really impressed with their work. They were wonderful. They were not out of line of what I would have to pay somebody else, who may not have done the job quite as well.

The installation team arrived on schedule; however, only one person spoke English. They repaired minor damages to the outside of the house that took place during window installation.

It went very well. They did a really excellent job. I got a 17 percent discount due to my employment and I had a coupon. They arrived and did a very professional job. They completed it in about 3 hours. They offered the best product and best price when comparing them to other companies. They were well rated with Angie's List and the Better Business Bureau. I am very satisfied with them. They did an excellent job and the price was reasonable.

At the end of the day all of the windows were in place. It turned out okay as far as I can tell so far. They seem do a good job and seem to be methodical. They come through and do what they say they are going to do very nicely. I have to go through a winter season here to see if it is going to turn out like I wanted to have accomplished. If my heating bills go down, which they should, then I will say it was well worth it. I think that it will turn out very good. I have no complaints so far. It seems to be the kind of quality I had hoped for. I thought their responsiveness was very good. As soon as I indicated an interest they came out and were very thorough. For example, the guy came out and took the measurements then that information got sent back to the factory. They apparently made things that fix because I did not see them having any trouble when they were installing them so that seemed to go well. I was very impressed at how smooth and efficient they were and it was obvious that the guys who came out to do the installation did it every day.

The service turned out excellent. The quality of work was good and they did it all in one day. I had one recall for a leak and they responded within a day for that. They fixed the problem. I would recommend them because of their overall performance , cleanliness and the way they handled the business transaction. We did not get estimates and just went with a local company.

It worked out fantastic. Whatever the price was it was good. They were very efficient and I have no complaints with them. So far the windows seem to be good for what we got. The price of the windows was ideal for what our house is worth. I have recommended them to my customers. I think they are a great company and they make their own windows here in Maryland. They are a good product and we checked out a lot of windows. We went through five companies and some of them were cheaper than this, but I did not want a cheap window. I wanted a good, substantial one and they are good, substantial window for the price.

It was good. It was good quality for the price. There was a problem when they initially came out. They messed up the order a little bit and then they had to come back a second time and redo some of the work, which was a little bit of a nuisance. Other than that, everything was good.

I am satisfied with the product, itself, but they had to come out multiple times to install things properly. It was a major, massive headache. I had to have the president of the company come out to my house to try to somewhat make a deal with me in order to compensate me for my inconveniences. My opinion on it was that it was maybe a fair compensation, but not what I expected. I expected them to go a little bit more above and beyond as far as what they were going to offer me to compensate me for all my time and headaches. They replaced the sliding glass door four different times until they got it right.

It turned out great. We did not have any problems with them at all. They were fast and efficient. I am sure my husband did some pricing with other companies. They stood by their work and are a local company, not far from us at all. They were very professional and the gentleman who came out to give us an estimate both times was very nice. The gentlemen who came out were very courteous, professional and very much on time. They were not aggressive in selling their product.

The service turned out pretty good. They are good I like the way they did it. They did a very good job.

We were very happy with the result and the service. I had some other estimates and they were lower than the other providers.

It went great. We were very happy with the result. They were on time and very professional. They did everything correctly and they came back later to do some finishing touches. It was a very good experience. I would definitely recommend them. Their prices are fair and their work is good.

We had used them before. They did a very good job. The products are high quality. The workmanship was good.

They arrived on time as scheduled, They were very professional and did not leave any debris behind. The work was completed within several hours. They did an excellent job. I highly recommend Thompson Creek to anyone who is in need of replacement windows.

I thought they had a pretty good product. I did not have any issues with the service.

They did a great job; everything was good. They did all the work in one day. They are a great local company that does a good job and cleans up after itself. My only complaint is that they were annoying with their follow up on the lead up to the replacement. They kept calling around 8 in the morning to check in and let me know what was going on. It got to be a little annoying. They tried to be a little overly friendly. I personally don't like business calls before 9 a.m. They came to install the windows one day and it was snowing so we told them we did not think they should do in when it was snowing so they had to come back another day. They did that okay; it was alright. They were very punctual.

It was excellent. The customer service was not pushy. They were very professional and timely. They came out when they said they were going to. They finished when they said they were going to. They were very neat and picked up all the old guttering and took it away. The warranty is a double lifetime warranty so it is very hard to beat. I would absolutely use them again.

The service was okay. I had an issue with the door and they had to come out three or four times to fix it, but they fixed it.