Thompson Creek Window Company

Description of Work: I GOT A NEW STORM DOOR FOR THE FRONT OF MY HOME. FIRST OF ALL, I LOVE THE DOOR THAT I GOT, IT HAS A SCREEN BUILD INTO THE DOOR, WHICH I LOVE. I DID THINK THAT THE DOOR COST A LOT. THE FIRST DOOR HAD TO BE REPLACE WITH ANOTHER NEW DOOR BECAUSE IT WAS MADE WRONG. THE 2ND DOOR WAS OK, EXCEPT THAT THE KEY LOCK DID NOT WORK, AND IT ALSO HAD TO BE REPLACE. THEY DID TAKE CARE OF EVERYTHING, BUT FOR THE PRICE I PAID, EVERYTHING SHOULD OF BEEN PERFECT FROM THE START.

Description of Work: Thompson Creek arranged to install new gutters on my home. The first appointment with them was to decide where the gutters would go and to take some measurements. A contractor came on another day and did final measurements and cut gutter pieces to size and put them in my backyard. The installers came promptly and took about six hours to remove the old gutters and install the new ones. They left pieces of roofing material all over my yard and driveway and a pile of ten nails on my driveway.

Description of Work: The representative gave us the best price up front, cheaper than the other estimate for the same work. Workers arrived on time and completed the work quickly. Took the time to show us how the new windows worked. Cleaned the work area inside and out. Told us an inspector would arrive in a day or two. He set an appointment and also arrived as scheduled.

Description of Work: Replaced an aging siding glass patio door. After initial visit which included measuring and cost estimate, Thompson Creek people provided us with an installation date. On the installation day, we were notified prior to the crew's arrival time. They arrived on time, did the required work and cleaned the area prior to their departure.

Description of Work: Installed new gutters. Excellent service. I'm very happy with the product we received.

Description of Work: They installed an entirely new gutter system with drainage pipes. Since our house was built on 1970 and is a ranch style, it required an unusual amount of extensive footage. Everything was A+ from start to finish!

Description of Work: Installed new gutters and downspouts. It went very well. They did a quality job. The work was done timely. They thoroughly cleaned up when they were done. The salesperson and installers were very friendly and professional.

Description of Work: Installed 39 Windows in my home

Description of Work: They removed my old sliding glass door and replaced with a new one. One guy did the entire job by himself. It looks fantastic and is guaranteed for life, even the screen door.

Description of Work: Replaced 15 windows in my townhouse. The salesman came at about 7pm so I could get home from work, no pressure - it was a very relaxed atmosphere. The day of the arrival the team arrived on time and were very professional - great experience!

Description of Work: Replaced a bump out window over sink and two side windows. Looks great! Team was very professional. There was a kitchen renovation in progress. Both teams were in the same space at the same time. They all worked together well. Very courteous to each other.

Description of Work: Replaced sliding glass door - A++ for professionalism, attention to details, efficiency and cleanup; and replaced old gutters & downspouts with new system including covers. Thompson Creek does not advertise that they use subcontractors for gutter work. The installation team for gutters was inefficient, unprofessional, used dangerous ladder practices, and installed 3 of 4 downspouts crooked. Very unimpressed. However, my detailed observations and feedback to the company resulted in a callback from an executive (who gave me his personal cell number if I had any more questions or issues), and a far superior second subcontract team who arrived with an on-site supervisor and fixed all the problems I'd identified, to my satisfaction, within 72 hours (called Thursday, they came Monday). A+ on follow-up responsiveness and resolution.

Description of Work: Replaced one horizontal slider window. Clad with aluminum two strake boards which would never hold paint. They arrived when they said they would and completed the work ahead of schedule and the results are great. I used them because they had replaced all the other windows in the house about ten years ago and they are still extremely good.

Description of Work: Replaced sliding glass door.

Description of Work: Replaced 10 windows, 9 upstairs, 1 downstairs. 2 person job. They worked efficiently and professionally. Someone else from Thompson Creek showed up late in the day and inspected the work. He found a couple of small nicks on the window closure latch (ones I had to really look hard to find). They replaced them, cleaned all the windows and did an excellent job cleaning up after themselves. We have found nothing left behind.

Description of Work: Replace 6 windows. Did an excellent job.

Description of Work: Thompson creek installed a front door in my home, the only reason I gave them a B is because I the price was a little bit excessive. also I was told by the salesman that I would get a peep hole on the door but the salesperson did not write in the contract I did not get the peep hole. when I called the company to let them know about the mistake, the representative told me that because it was not on the contract they would have to charge me. I told the representative "thank you but no, I was not going to pay for something I thought it come with the product I bought", they did not do anything to correct the issue.

Description of Work: Insstalled new gutters and downspouts.

Description of Work: Installed gutters.

Description of Work: They replaced all the windows and the doors. It went very well and the workmanship was excellent and they provide life-time warranty.

Description of Work: They did a great job. It is a beautiful exra wide sliding glass door and I am very pleased.

Description of Work: I met them at exactly the time they said the'd be there. A supervisor and two young carpenters. The door showed up a few minutes later... They checked every measurement BEFORE they started dismantling the existing door. They did a very professional job. Cleaned up, vacuumed the floor and were complete in about 4 hours. And we now have a bright entry due to the new very glassy door and side lights.

Description of Work: Window installation. It went very well. Crew was early and out exactly as expected. Cleaned up well. Project manager came by to check. Marketing and sales worked for a great price for a great product that they manufacture locally. I would recommend them and their reputation was as advertised and consistent with what was reported on your site. Very happy to have gone with Thompson Creek vs competitors.